Over the years we have visited Cairns a number of times and always got our to the Reef, and always had a great time!
This time though, it was different. SeaStar impressed us at every step of the way. Every detail, every moment of the day was a gem of both organisational detail and customer service.
SeaStar has truly redefined the concept of being a 5 Star operator.
Sure, the reef is AMAZING and we were blessed by a warm sunny day, but that can happen with any tour by any company.
What impressed of SeaStar was the eye to detail, always making sure everyone of the 32 guests was always having the best experience possible.
From being personally greeted by the entire crew both at the beginning and end of the end to the overall super nice and polite crew members. From having someone always there to help with fins and masks upon returning to the boat, to having photos taken throughout the day.
And let's talk about all the amazing extras, included in the price (other companies either do not offer or charge more for these). Two guided snorkeling tours at the two locations. Glass bottom tours at both locations. High quality and virtually brand new gear (in the past I was given hard, faded wetsuits and damaged fins and masks).
Even a vegan meal catered for us.
Also, they only take 32 people onboard, which means a more intimate and less loud experience. They are one of the few companies to have permit for Michaelmas Cay and Hastings Reef, which means a more pristine reef and sea life and less people to fight with for space while snorkeling!
We were the only group at Michaelmas Cay (SeaStar gets there a lot earlier than the others) and again virtually alone on Hastings Reef (there was another boat but no one got off!).
If we could give SeaStart 6 stars we would. Do yourself a favour and book SeaStar for your day on the reef!