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“Great service, and we didn't even go.”

Seastar Cruises Reef Day Trips
Certificate of Excellence
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Attraction details
Owner description: Seastar Cruises premium reef cruise combines the outer Great Barrier Reef with a coral cay island. In only 1 1/4 hours the fast air-conditioned Seastar 1 can take you from Cairns to magnificent Michaelmas Cay, the largest of the local uninhabited coral cays. Cruising past Green Island, Upolu cay and Oyster reef Seastar is the first boat to arrive. After an enjoyable time here it is a short 20 minute cruise to the splendid Hastings Reef sitting on the very outer edge. This is where the corals thrive, well out from the coast away from the influence the rivers and streams, adjacent to the clear waters of the Pacific Ocean. You will have 2 1/2 hours at each location. Plenty of time to go snorkeling, do a introductory dive, relax on the beach of the Island or join a tour in the Glass Bottom Boat at Hastings Reef. The day cruise on Seastar inlcudes Morning/Afternoon tea, high quality snorkel equipment, Wetsuit or Lycra suit (depending on the time of year), Glass Bottom Boat Tour, Hot & Cold Buffet Lunch, Reef Interpretation & Guided Snorkel Tours on each spot.
Useful Information: Stairs / lift
Reviewed 1 March 2014

Our time in Cairns was limited to a two day window. When I contacted Seastar to set up a trip with them months in advance I was informed the boat would be having annual maintenance done during the time we were there. They did however recommend one of their 'competitors' as an alternative so we booked with them instead.

Although we were not able to visit the GBF aboard Seastar, we did have a wonderful day anyway, and would like to thank Seastar for the referral.

Thank CalBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,230 - 1,234 of 1,930 reviews

Reviewed 19 February 2014

I booked this tour as it was a "small" group and it was exactly that. The first boat to the reef. The crew were excellent. Absolutely friendly and helpful. They had so much enthusiasm. One could feel the vibe. I had booked and prepaid for a scuba dive . On the day I did not feel like it and preferred to snorkel. They gave me a refund less costs. I did not expect that. The dive was brilliant. The reef great. The 2nd dive at Hastings was just as good if not better. I really had a fantastic day. ( lunch was also great).I really recommend this company.

Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

My husband and I had a great time out on Seastar. The staff on the boat were amazingly helpful and easy going. We felt safe and accommodated for the whole day. It was a rainy day, but the crew were still energetic and very kind and patient to everyone. Froya made an extra effort to make sure everyone was having a good time.

The day we originally booked the trip, we arrived at the wharf at 7:30am to find out that there was an error in the booking and that we couldn’t go on the tour that day. A booking agent was at the boat to meet us and tell us the bad news, but she hadn’t prepared any alternative options for us. We had to go back to the booking office to even see if there was any availability on other boats (there wasn’t). I would expect an agent to have some other options readily available at the wharf when cancelling a $180 x 2 tour at 7:30am. We were offered a discount but only after we insisted that this was really unacceptable. The conflict was blamed on the booking agent, but in our opinion, if you have other people doing your booking, it’s your job to make sure that process is working effectively.

When we mentioned to other booking agents that our tour was cancelled, they said, “Oh, did Seastar have a charter booked? Yeah, they do that sometimes.” So, perhaps if you want to go with them, triple check that they will be taking you out that day. If it had have been our last day in Cairns, we would have been at a loss because all of the other tours were booked or already on their way to the reef.

That being said, we did have a wonderful experience once we actually got on the boat!

8  Thank TravelCandA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

This trip was a highlight during my trip through Australia. From start to the end a 'not wanna miss' experience. Check-in was very fast, the safety introductions short and clear, the staff friendly and professional, the food delicious and the reef just gorgeous.

Thank Grandstream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Absolutely perfect trip. There is nothing to complain about! Small group, our was 29 only. Enough crew for personal attention during snorkling. Food was great for lunch. Early arrival at first reef, so hardly any other tourists to see. Second reef was gorgeous, only boat there! Lucky we had sun as well! Super they take pictures you can later download for free. Big compliment to the devotion of the complete team!

2  Thank Jeroen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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