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robyn r
Melbourne, Australia

A good place to stay

4.0 of 5 bubblesReviewed 6 May 2024
This modern 5-star hotel is well located on the edge of Cairns CBD and opposite the lagoon. Room 1103 has floor to ceiling windows offering suburb views of the lagoon. Fascinating to see the changing tides and patterns of clouds in the sky. A wide variety of birds flew past our window. They have a neat restaurant with similar views. Breakfast a little disappointing with limited selection.
Date of stay: May 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this review
Responded 3 weeks ago
Hi Robyn,

Thank you for such for this wonderful endorsement The views from the panorama sea view rooms are certainly something special and has to be experienced. We are truly lucky to call this beautiful part of the world our home!

Looking forward welcoming you back soon,

Warm Regards,
Amar Maglic
Crystalbrook Riley
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (834)
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Reviewed 25 April 2024 via mobile

The Crystalbrook Riley is a great place to stay in cairns. The hotel is modern, with great pools and sitting areas to enjoy. The staff are friendly and helpful, with someone always floating around to help. The rooms are extremely clean and cleaners do a great clean and makeup of the room each day.

The price to stay at this hotel is very reasonable for what you get. There are some restaurants associated with the hotel, with one of them delivering food/drinks to poolside when ordering through QR codes attached to tables. I did not order any food/drinks, so can not comment on the quality.

If you want a clean, modern and confortable place to stay in Cairns I would highly recommend.

Room tip: Some underground parking, however street parking is easy with no restrictions
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Andrewhughesss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 3 weeks ago

Dear Andrew,

Thank you for sharing your positive experience at our hotel! We're delighted to hear that you enjoyed the resort and your time in Cairns.

We truly appreciate your kind feedback about our housekeeping team. Your kind words mean a lot to us, and we're thrilled to have made a positive impression on you.

We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience.

Yours sincerely,
Amar Maglic
Crystalbrook Riley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

Crystalbrook Riley was amazing and the place to stay in Cairns. The suit was out of this world. The pools were amazing. The restaurants and breakfast were to die for. Definitely will be back. The service was second to money with exceptional service from Bruna and Sebastian.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hellen-Sammy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 25 April 2024

Hi Hellen- Sammy

Thank you for providing this wonderful feedback surrounding you recent stay with us. It seems that you are as much fan of Riley as we are :) Your fantastic feedback will be shared with the team and especially Bruna and Sebastiano.

Looking forward welcoming you back for another round soon

Warm Regards,
Amar Maglic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024

I have stayed here in May 2022 for my birthday celebration and revisiting now. Absolutely love it here, perfect location, no need to go out, delicious breakfast buffet have everything you want, stay by the pool, enjoy the moments and watch the world go by, order your lunch and cocktails from the bar menu which offers great selection… from the cocktail menu try Love Potion, it is delicious.. definitely pay a little more for the Resort Room which outlooks to the pool, it is worth it. I give 5 out of 5 and wouldn’t go anywhere else.

Date of stay: March 2024
Trip type: Travelled solo
Thank Sheila M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 10 April 2024

Dear Sheila,

Thank you for sharing your positive experience at our hotel! We're delighted to hear that you enjoyed the breakfast, pool, and delicious cocktails by the lagoon style swimming pool. I agree, the view from the resort view rooms on a sunny day is truly something special :)

We truly appreciate your recommendation to your friends and family members. Your kind words mean a lot to us, and we're thrilled to have made a positive impression on you.

We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience.

Yours sincerely,
Amar Maglic
Crystalbrook Riley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

A very luxurious resort deserving of its 5 stars for its facilities. A really comfortable stay, very clean with excellent, friendly domestic/cleaning staff. However not the same can be said about the reception & bar staff. Never a smile or a greeting, lucky if you got a grunt. On checking in, no smile or greeting or a ‘Hope you have a nice stay’ On leaving again no greeting or query as to whether we had a nice stay. Similarly the bar staff, no smiles or greeting. One young female bar worker was so miserable I asked her colleague, what was her problem. He replied, ‘She’s a teenager’! To maintain their 5 Star rating I seriously suggest they undergo some customer service training, urgently!

Room tip: You’ll be asked for 100A$ a day security deposit. Be aware of the food and drink in your room, it’s not free!
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Val B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 10 April 2024

Dear ValB720,

Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

Warm Regards,
Amar Maglic
Crystalbrook Riley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024 via mobile

Excellent large room located in the glass tower.
Large shower with rain shower and shower rose option. Beautiful shampoo and conditioner in environmentally friendly refillable bottles.
Not much space though for own toiletries.
Aircon worked exceptionally well.
Large very comfortable bed. Coffee machine with pods. Even a filtered water fountain in room.
Slippers and robe provided.
Small round bamboo chips as room keys.

Date of stay: March 2024
Trip type: Travelled on business
1  Thank Travelgypsyisme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 24 March 2024

Dear Travelgypsyisme,

Thank you for taking your time to leave this wonderful review surrounding you recent stay with us. Lovely to read that you enjoyed your time with us and that you noticed our efforts in reducing the environmental footprints #responsibleluxury!

Looking forward welcoming you back on your next trip to the region!

Warm Regards,
Amar Maglic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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