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Ivy B
Singapore, Singapore

Lovely hotel in the heart of Cairns

5.0 of 5 bubblesReviewed 5 Jan 2024via mobile
We stayed for 5 nights in this hotel and had 2 rooms for me and my husband, and for my son and his fiancé. It was quite a modern trendy hotel. The pool was busy during peak hours and guests reserved the sun beds early so this was a bit of a struggle to get any. But the pool is open from 6 to 9 so there’s time to enjoy the facilities without it being too crowded. Breakfast was at Pepper Crane snd they had a good variety of food at the buffet. I have to say the coffee was not good but it was from the machine. Wifi was reliable. Overall it was a wonderful hotel, centrally located, with friendly staff.
Date of stay: December 2023
Trip type: Travelled with family
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Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this review
Responded 18 Jan 2024
Dear Ivy B,

Thank you for taking the time to share your positive experience during your staycation at Crystalbrook Riley. We are delighted to hear that you had a relaxing week with your family and that found staff friendly and helpful.

We strive to provide a memorable and rejuvenating experience for our guests, and your feedback is a wonderful affirmation of our efforts.

We hope to have the pleasure of welcoming you back for another delightful stay in the future.

Yours sincerely,
Amar Maglic
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (835)
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22 - 27 of 835 reviews
Reviewed 1 January 2024

This is a very nice-looking hotel, but they are understaffed, and we had a problem with the second room we stayed in as the first room was an upgrade, but the bathroom was really small for two people. We then changed to a regular room on the day we checked in and experienced a problem with ants in the bathroom by the sink each morning. They wanted to change our room on the last night but by then it didn't make much sense (we only stayed 3 nights). The ant problem was minor in nature but still an issue. We had difficulty getting wash cloths each day and the service was sub-par in every area (restaurants; front desk; housekeeping, etc.) Good location.

Room tip: Find another hotel in the area with better service and non-issues with pests (ants).
Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank mg772022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 1 January 2024

Dear mg772022,

Thank you for dropping us a review surrounding your recent stay with us! Anything less than excellence is not really the Riley way so I apologize that we missed the mark on this occasion.

If you like to discuss this further Please email me directly on amar.maglic@crystalbrookcollection.com

Thank you again and we very much hope we get the pleasure of playing host to you again at Riley Crystalbrook or any of our other fantastic properties around the country

Amar Maglic
Riley Crystalbrook

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2023

Beautiful hotel. Modern beach-like feel. Large pool situated on the Esplanade. Rooms are tastefully decorated. We ate at the Paper Crane restaurant, sampling the ‘feed me’ menu. This menu is Asian inspired tapas. Food and service was excellent.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank C7964ROkarend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 25 December 2023

Thank you Karen,

What a lovely review to receive and we truly thank you for taking a moment to provide us with this wonderful score and fabulous endorsement.

We are delighted to learn that you thoroughly enjoyed your stay, and we appreciate your kind words on the attentive service extended to you by our colleagues - we will be sure to pass your compliments on to the rest of the team

I'm thrilled to hear that you got to experience the new ''feed me'' menu from Papercrane. Chef Jasper have worked hard and put in endless love into the menu and will be extremely happy to hear your comments.

Thank you again and we very much look forward to having the pleasure of playing host to you again at Riley Crystalbrook on your next escape to Tropical Cairns

I wish you a fantastic Christmas and a 2024 full of adventures!

Amar Maglic
Riley Crystalbrook

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2023

The Crystalbrook hotels in Cairns are excellent! I stayed at the Flynn on my arrival to Cairns and after some adventures around Great Barrier Reef finished my stay at Bailey. They are at the upper end of the accommodation scale but the service, quality and friendliness of the staff was superior. Highly recommended. Will be staying there again next year.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank anastasia_hiker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 20 December 2023

Thank you kindly for your review Anastasia_hiker. It sounds like you had a fantastic time in Cairns and I'm glad we were able to host your between the diving trips..We are extremely proud of the eminent and professional team we have and hearing you kind comments really made my day, thank you!

Looking forward welcoming you back next year when its time to dust off the fins and snorkel masks again!

Have a fantastic Christmas and New Year!

Warm Regards,
Amar Maglic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2023 via mobile

Not friendly staff, they ignore you whilst spending much time just checking in new people like a production line. Very limited help and no specials etc. The other Crystalbrooks much better and friendlier etc Flynn much friendlier etc etc horrible

Room tip: Try Flynn
Date of stay: March 2023
Trip type: Travelled on business
Thank joyq975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 20 December 2023

Dear Joyq975,

Thank you for dropping us a review surrounding your recent stay with us! Anything less than excellence is not really the Riley way so I apologize that we missed the mark on this occasion.

If you like to discuss this further Please email me directly on amar.maglic@crystalbrookcollection.com

Thank you again and we very much hope we get the pleasure of playing host to you again at Riley Crystalbrook or any of our other fantastic properties around the country

Amar Maglic
Riley Crystalbrook

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2023

Great location and views. Our room was beautiful. Staff were super helpful and helped us with bookings and local eating suggestions, all of which were great. Loved the pools and great poolside service. Will definitely be back!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pathfinder651492
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amar Maglic, Guest Services / Front Office at Crystalbrook Riley, responded to this reviewResponded 20 December 2023

Dear Pathfinder651492,

What a lovely review to receive and we truly thank you for taking a moment to provide us with this wonderful score and fabulous endorsement.

We are delighted to learn that you thoroughly enjoyed your stay, and we appreciate your kind words on the attentive service extended to you by our colleagues - we will be sure to pass your compliments on to the rest of the team

Thank you again and we very much look forward to having the pleasure of playing host to you again at Riley Crystalbrook on your next escape to this epic part of Australia!

Amar Maglic
Riley Crystalbrook

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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