Oaks Festival is good, but had a really bad experience at Oaks on Charlotte street in Brisbane. The air con stopped working in my room around 9 PM, so I called & they checked & said they will move me to another room & I should wait for their call. They didnt call for 30 mins so I rang & was told they were fully booked out. I asked for a fan and they didnt have one. the lady night manager on duty at Oaks on Charolette st, was so indifferent & rude. She said open the windows & sleep, my room was on 30 floor & the windows hardly opened. This was in march which is peak summer in Brisbane. I had taken a 5am flight, had worked all day & this drama continued till midnight. I finally asked if they can move me to another property & they said their computer is not working, so I said they could call & check, which is what they finally did & got me a room at the Festival towers across the road. I had to move at 11.30 PM on my own to the new room & the lady manager never even showed her face to me. Her receptionist kept going in & out taking my message to her & bringing back her reply. Most disrespectful & arrogant behaviour for no reason at all. And this is when i was on a business trip.
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