Positives were handy to main shopping area ,restaurants & mini Supermarketsm.
Negatives our room on the tenth floor smelt of stale cigarette smoke & the hallway had a very damp musty smell which was quite unpleasant.
Have stayed at better apartments.
Dear okkiAuckland,
Thank you for your recent review of your stay with us at Oaks Festival Towers.
I am pleased to see your found our location to be a positive of your stay, We are located in the heart of Brisbane City with a short walk to a range of Restaurants, Bars, The Treasury Casino, Queen Street Mall & the Botanic Gardens. We are in a great location for both Leisure and corporate guests alike.
I am however surprised to hear that you found your apartment to smell of cigarette as we have an extremely strict non smoking policy throughout the entire building and if anyone is to be found smoking inside an apartment we have the room professionally deodorised to eliminate the smell. In regards to the smell in the hallways. thank you for informing us of this and we will investigate this further to ensure this is not an ongoing issue.
We do appreciate your feedback to ensure we have the opportunity to continuously improve the standard of our apartment's.
We hope to have you stay again in the future.
Kind regards,
Amber
We were staying at the Oaks for a week in a double room apartment. The apartment had a kitchen / living room with a nice eating place, two rooms with separate bathrooms and a small balcony.
The hotel has a small fitness area, a pool and a place to have your own BBQ.
If you step out of the hotel you find places to eat or shop everywhere. Its really in the centre, 5 minutes from the hotel is queens mall.
The receptions is in principle nice, I just had one guy who needed to explain me how to behave as a customer. This attitude I didn't like too much. The rest of the staff is going a great job.
Dear Bjoern2,
Thank you for taking the time to review your stay at Oaks Festival Towers.
It was great to hear you found the proximity of the hotel close to places to eat and go shopping, as Festival Towers is only one block down from the Queen Street Mall in the heart of Brisbane City.
Also pleasing to read was that you found the apartment nice with a good eating area, and that you took advantage of the common areas where the pool, gym, and BBQ areas are located.
It was disappointing that one of the staff members you spoke to made you feel uncomfortable, and do apologise as this is never our intention. We will pass your feedback on to them.
We hope to see you again for a future stay.
Kind regards,
Stuart
Place was good for couple night stay only problem was hallway spelt quiet bad
But close walking distance to everything
City centre of queen street was two blocks away
Great cafe down stairs out the front of hotel
Dear Lindseyrobert,
Thanks so much for reviewing your experience at Oaks Festival Towers.
We do apologise if the hallway was smelly, we have since passed your feedback on to the facilities manager to investigate further.
In regards, to the rest of your stay we are glad to hear that you enjoyed the room, and the close proximity that Oaks Festival Towers offers to the city centre.
Thank you again for your review.
Kind regards,
Stuart
Group of us stayed here in different rooms for a concert. Rooms are great. I requested more towels and pillows 7pm first night didn't happen. Cleaner came next day and put two towels in room and left everything else. Won't let you have more than six milk tubs for coffee whether there is one person or three.
Overall I like Oaks chain and stay in various ones from time to time. This one is in a fabulous location.
Dear LG12363,
Thank you for taking time to review your stay at Oaks Festival Towers.
Firstly, it was great to hear that you found the location convenient and the rooms nice.
In regards to Housekeeping, our cleaners are instructed to replace amenities to a standard quantity. However, additional amenities are available from reception.
If you could please contact us on (07) 3027 8800 regarding the towels and pillows you requested on the first night, we would like the opportunity to investigate why this was not done so we can improve our service moving forward, and apoligies this was not done.
All going well, we hope to welcome you back again to Oaks Festival Towers in the near future.
Kind regards,
Stuart
4 months ago in December i went to Brisbane in Australia, it is the best place ever. it should be a 5 star because the service is amazing, and the food is divine. i adore it so much and hope for more people to go there. It has the best location on the planet.
love from Marcus Sylvester xxxxxxx
Dear marcuss4321,
Thank you so much for your 5 Star review regarding your stay at Oaks Festival Towers.
We were glad to hear that you found the service amazing as we do strive to go above and beyond. And good to hear that you were able to take advantage of the close proximity that Oaks Festival Towers offers to a range of restaurants.
We hope to welcome you back again in the future, and thank you again for taking the time to review your stay.
Kind regards,
Stuart
