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“Disappointing ”

Blackbird Bar and Grill
Ranked #40 of 4,951 Restaurants in Brisbane
Certificate of Excellence
Cuisines: Contemporary
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 25 February 2020 via mobile

My husband and myself were quite excited to try the Blackbird Bar and Grill, having booked quite a few months ago, upon arrival were seated in a great position with a lovely view of the story bridge and Brisbane river, the wait staff were friendly and helpful ( but not very knowledgeable) with the menu or wine list,
We had cured kingfish for entree it looked beautiful and tasted delishes, the mains were disappointing with my steak being charred to the point of it tasting quite bitter and didn't do the meat justice , my husband ordered pepper sauce with his steak and was served a red wine jus, after questioning this was told that pepper was infused into the red wine jus and it was definately pepper sauce, , this could have been rectified with better training of the wait staff ( e.g. been told blackbird didn't have a pepper sauce ) and hubby would have ordered a different sauce and been happy , also sides of beans etc were approx $12.50 each, the restaurant had very little ambience and a bill of $250, I would have rather gone a little bit further down the river to Alchemy

Date of visit: February 2020
Thank 163SueB163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhanemGroup, Owner at Blackbird Bar and Grill, responded to this reviewResponded 26 February 2020

Hi Sue,
Thank you for taking the time to review us, we are disappointed to hear that your experience was not up to the standard we strive for. We have escalated this feedback to the management staff. Once again thank you for letting us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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22 - 26 of 868 reviews

Reviewed 16 February 2020 via mobile

Having dined at Blackbird previously i was excited to take my meat loving partner who had not been before. However we were left disappointed when both of our steaks arrived and were overcooked and dry. The waiter offered new steaks be cooked for us but as it was already late, we didnt bother and just enjoyed the tasty sides instead. As compensation our drinks were taken off the bill.

Date of visit: February 2020
Thank Gillian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhanemGroup, Owner at Blackbird Bar and Grill, responded to this reviewResponded 19 February 2020

Hi Gillian,
Thank you for taking the time to review us, we are disappointed to hear that your experience was not up to the standard we strive for. We have escalated this feedback to the management staff. Once again thank you for letting us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

My only remaining family had arranged our 50th Wedding anniversary dinner at this restaurant during our 8 week visit from the UK over Christmas and the New Year. our Anniversary falling on the 3rd of January. We dined on the 4th. I felt a little sorry for those paying the bill. It was expensive even allowing for the location for what was served up. My steak was cooked to less than perfection and not as I had actually ordered it, the hot English Mustard was forgotten--- twice, the restuarant was overly hot and very loud with only very average service. I was not paying the bill fortunately otherwaise these issues would have been raised at the time with the management. This restaurant is not high on our list to revisit when we make another visit to the area.

Date of visit: January 2020
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhanemGroup, Owner at Blackbird Bar and Grill, responded to this reviewResponded 19 February 2020

Hi Ian,
Thank you for taking the time to review us, we are disappointed to hear that your experience was not up to the standard we strive for. We have escalated this feedback to the management staff. Once again thank you for letting us know.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2020 via mobile

Came here with my partner for my 30th birthday meal. Had a great time, wine menu will not disappoint and their steaks are incredible! Highly recommend this restaurant. Really friendly staff and a lovely atmosphere.

Date of visit: January 2020
Thank alexlG4350WM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhanemGroup, Owner at Blackbird Bar and Grill, responded to this reviewResponded 28 January 2020

Thank you so much Alex, we hope to see you again another time.

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Reviewed 12 January 2020 via mobile

We celebrated my wife's birthday at this great venue. We had a party of 10 and went for the banquet , this was amazing and all guests loved the food ,
A special thanks to Tess for her ongoing support , from getting our guests the best seats and view of the bridge , to food selection and organisation . This place is a must if your looking for great food and views of storey bridge ,
Thanks guys will be back

Date of visit: December 2019
Thank michaelwC8896ZJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhanemGroup, Owner at Blackbird Bar and Grill, responded to this reviewResponded 13 January 2020

Hi, thanks for your kind comments, we are thrilled that you enjoyed your wife's birthday at our venue. We will be sure to pass your comments onto Tess and we hope to see you again sometime soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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