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“Fantastico”
Review of Emporium Hotel

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Emporium Hotel
Ranked #2 of 157 Hotels in Brisbane
Certificate of Excellence
Galway, Ireland
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Fantastico”
Reviewed 3 March 2012

Upgrade on arrival - champagne in the room for us. Friendly helpful staff

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrAvElF0RtHeFuN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
144 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 2 March 2012

Spent 2 nights here, and found it very comfortable. The room was smaller than I would have liked, and walk to town was a bit further than expected (about 20 min or so.) The bar has a cool atmosphere, very design oriented. Seems to hold a lot of business people. Liked the fact it was in a plaza which offered some shops and convenience stores. The Italian restaurant next door was delicious, and held a fabulous wine list! I used the small workout room (literally a few cardio machines and a handful of weights) and sauna. There is a rooftop pool, and if you need more fitness they offer a reduced cost voucher at a local gym.

Room Tip: Avoid the rooms next to elevator shafts
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Stayed February 2012, travelled on business
Helpful?
Thank Service_Sommelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 February 2012

The staff were friendly, warm and inviting. The room was beautifully set up. Enough towels and all the tiny touches. Petals on the bed, lindt chocolates ........yum champagne. We stayed in five different hotels before this and this place had the best mini bar and the breakfast was amazing.
The mexican restaurant across is delicious and had a good vibe.

Room Tip: romantic package is fantastic
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  • Stayed November 2011, travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Zeddypink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 February 2012

spent 3 nights at the Emporium Hotel. great gem with good staff. the concierge especially helpful. local restaurants and shops excellent. check out The Buzz for breakfast and the mexican across the way.

Room Tip: take a spa suite
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pickypeterpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZ
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2012

Have just stayed for 3 nights for work. Staff were very friendly, room and amenities good and great restaurants across the road. My biggest disappointment for a hotel of this class was that they do not have enough right size sheets for the beds and you could feel at the end of the bed the matress protector where the sheet stopped. There was also a 100 holding fee against my credit card which I was not informed about at check in and it did not show the hotel name on my credit card on line statement so I was unsure who it was from. This charge disappeared after I checked out. Overall I would recommend the hotel.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwi10Nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmporiumManagement, Rooms Division Manager at Emporium Hotel, responded to this review, 27 February 2012
Thank you for your feedback regarding your experience at the Emporium Hotel. With your assistance we are able to continue improving to ensure the Emporium’s service promise is delivered to each and every guest.

In regards to your comments regarding the incorrect size sheet placed on your bed, I must sincerely apologise and agree that this is not the required standard and it is clear further training is required.

In relation to the holding of $100 on your credit card, this process is called a pre-authorisation of funds which is taken on your arrival. The Emporium Hotel requires a $100 pre-authorisation to cover incidentals, which should be communicated to each guest on arrival with the credit amount refunded on departure. Once again, I apologise you were not informed and will consider further training that maybe required to ensure each guest is aware of this process.

Thank you for taking the time to share your experience and our staff would look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emporium Hotel

Property: Emporium Hotel
Address: 1000 Ann St | Fortitude Valley, Brisbane, Queensland 4006, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Brisbane
#3 Romantic Hotel in Brisbane
#4 Business Hotel in Brisbane
#11 Family Hotel in Brisbane
Price range (per night): $192 - $346
Hotel Class:5 star — Emporium Hotel 5*
Number of rooms: 102
Official Description (provided by the hotel):
Winner - Australia's Leading Boutique Hotel - World Travel Awards 2017, 2016, 2015. Emporium Hotel is Australia's most awarded boutique luxury hotel, presenting a tangible vision of contemporary elegance and highly personalised service. The hotel has 102 beautifully appointed studio suites, rooftop lap pool, sauna, gymnasium, conference centre, 24-hour in-suite dining, Concierge, spectacular award-winning Cocktail Bar and Belle Epoque Patisserie. All suites feature a state-of-the-art entertainment system, Bose stereo, movies-on-demand and 10 free cable TV channels. Guests will find a marble kitchenette and private laundry facilities in every suite. Each private bathroom has a glass-enclosed marble shower with luxury Molton Brown or Etro toiletries. Some suites include a spa bath and balcony. The hotel is located in the Emporium lifestyle precinct in Fortitude Valley –a haven for lovers of fashion and food – just minutes from Brisbane's city centre and chic Valley nightlife. ... more   less 
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Also Known As:
Emporium Hotel Brisbane, Queensland

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