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FourPoints.com
AU$199
Fully refundable before Sat, 4 May
No prepayment needed
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AU$177
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Ricochet Robbo
Regular visitor
4.0 of 5 bubblesReviewed 8 Aug 2019via mobile
The hotel is in a great location and the staff work really hard to provide a great hotel experience. The rooms are well appointed and very comfortable. The Valet parking is a mess. It’s $49 a night and the driveway set up is horrible. It’s nearly always blocked making it difficult it to get off the street and or get your car out. I’ll continue to stay there I’ve just learnt to allow plenty of time in the mornings for the car to be ready.
Date of stay: August 2019
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Reviewed 8 August 2019

The nightly price was a special, wouldn't stay again if it was anymore. Beds are not comfy to much movement and bouncing around when the other person rolls over- was terrible, confusion with which room was checking out causing an embarrassed housekeeper. Breakfast was included but was average. But the worst issue was our sons car was valet parked and they forgot to lock it and as luck would have it, it was broken into right in front of them where items were stolen. Sheraton were embarrassed but didn't offer to much in compensation they can only make reimbursement of up to $200 anything above this they make to go to police for a report and claim under your insurance - painful exercise when we are the innocent party and not an appropriate solution for guests especially when they can see the break in occur on their cameras. This could have been a very bad outcome for us but lucky he didn't leave to many valuables in his car. - NOT GOOD Shearton.More

Date of stay: June 2019
Thank Dan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChristianS9240, Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 10 August 2019

Hi Dan M,
we are sorry your last visit to the Four Points was not as comfortable and we will certainly review our signature beds. In regards to the unfortunate event of the break in, our Security team has been aiding the Police investigation. Dan M, as stated we apologise for all the inconvenience caused and rest assured operational changes have been made to ensure this will remain an isolated incident. Please do not hesitate to connect with me personally should your travel plans bring you back to Brisbane, so we can ensure your next stay is memorable for all the right reasons again.
Regards,
Christian

Christian Schomann
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019

Will certainly be staying here again... it's become our new first go to hotel when staying in Brisbane. Great location with access being on a 2 way street, and in easy walk to anywhere in and around the CBD.

Date of stay: August 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank G1534USjennifer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 21 August 2019

Dear G1534USjennifer,

Thanks for the great feedback and delighted that we are your preferred hotel when staying in Brisbane. We look forward to seeing you again soon.

Kind regards

Brad Mercer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2019

Clean hotel with good breakfast options, Fast internet and plenty of tv channels. Good shower and comfortable bed. Would certainly reccommend to any friends that are visiting Brisbane. Car parking a bit expensive but it is similar to all Australian city centre hotels. Location was spot on.

Date of stay: July 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank nd0uglas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2019

Pros: Nice hotel and rooms, within walking distance to City Centre, Eagle St Pier & more!
Rooms were small but very nice (renovated room) Electronic black out curtains, comfortable beds, shower facilities were good. Good buffet breakfast selection.

Cons: Valet staff knew more about the particular promo we booked our room under than the customer service did. Late (2pm) checkout was advertised but only received an extension to 12pm after we had questioned the check out time given at check in. Views from our particular room were disappointing, looking directly into other skyscrapers windows.

We got this room at a discounted price (included breakfast, valet parking and late checkout) so it was an enjoyable, well priced stay. I wouldn't return to this hotel or use these features at their full rate.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 777jach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChristianS9240, Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 2 August 2019

Hi 777jach,
thank you for your feedback. Wee truly appreciate it and trust we can improve moving forward. Unfortunately the hotel is situated in the heart of Brisbane which can disturb the outlook from the windows. I have shared your feedback in regards to the late check-out and would like to apologise for the confusion caused. I would appreciate the opportunity to welcome you back in the not too distant future and am certain we can make the stay memorable for all the right reasons again.
Regards,
Christian

Christian Schomann
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2019

The staff were friendly and amazing. well priced, we thoroughly enjoyed the rooms (besides the hot aircon).
Not happy that we need to make this review at least 200 words, that is a put off to write a review.

Date of stay: July 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank MelissaT2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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