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“Relaxing Stay”

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Four Points by Sheraton Brisbane
Ranked #44 of 169 Hotels in Brisbane
Reviewed 3 December 2017

Beautiful, clean and very comfortable room. View of building going up beside it was not much to look at. But non the less very comfortable and great value for money. Staff very friendly and service is great. Staying for a couple of days from Gold Coast and would definitely stay again.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 8 December 2017

Hi Karen D,

Appreciate your feedback and your constructive comments and glad that you had an enjoyable time staying with us recently. We look forward to welcoming you back when you are next wanting a "city break".

Kind regards

Brad Mercer
General Manager

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51 - 55 of 1,030 reviews

Reviewed 3 December 2017 via mobile

My husband and I stayed in this hotel in our anniversary celebration and it was been a fabulous stay very happy and satisfied all the stuff and the service is so good and efficient would definitely highly recommend to the others

Stayed: September 2017, travelled as a couple
Thank Abby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 8 December 2017

Dear Abby B,

Thanks for choosing to stay with the Four Points Brisbane to celebration such as special occasion as your anniversary and am delighted to hear you had a memorable weekend. We look forward to having the opportunity to welcome you back in the hope of sharing many more special occasions with you.

Kind regards

Brad Mercer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

Very easy to find, the best location in CBD, easy walk to Queens St mall and shopping, restaurants easy walk.
Faultless service and amenities, has inviting restaurant and rooftop bar.
Blockout blinds to windows, so sleep in is easily achieved.
Comfortable beds, very comfortable.
We will be back !!!

Stayed: December 2017, travelled as a couple
Thank Brent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 8 December 2017

Hi Brent A,

We appreciate your taking the time to provide such positive feedback and delighted that the hotel, along with its central location, service and facilities exceeded your expectations. Hope to see you again soon.

Kind regards

Brad Mercer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

Relatively new hotel in Mary Street, which is a pretty convenient location in the CBD. Stayed on a Saturday night and was able to get a good rate despite the rest of the city hotels charging maximum tariffs on a busy weekend.

The hotel is squeezed in between buildings, so it is tight on space, and low on any sort of a view...unless you like looking straight at the building next door. Not all bad though as the room and bed were very comfortable and the bathroom whilst small was very well designed for the space.

Room service was the obligatory club sandwhich (alway order one wherever we stay). On this occasion it was generously filled with fresh ingredients but somehow lacked flavour...not bad...just not great.

We received excellent service from reception, porter, room service and valet. Reception were able to allocate us a room before the standard check-in time. Really great service.

The Valet parking service is also spot on, friendly and fast, but be prepared...it is not cheap at $49 per day. That is probably my main gripe is the high cost of parking in the city.

Will definately return to this Four Points.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank TackyMonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 8 December 2017

Dear TackyMonster,

Thanks for the positive feedback and glad that you had an enjoyable stay with us. Your constructive comments are much appreciated and will address the food comments with our Executive Chef to ensure improvements follow. Having said that, we look forward to welcoming you back in the not too distant future.

Kind regards

Brad Mercer
General Manager

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Reviewed 30 November 2017

Stayed 3 weeks in November. Got a very generous upgrade for such a long stay and enjoyed every bit of it as for 3 weeks one like a spacious accommodation. Room was very functional yet tastefully appointed. Staff: friendly and efficient all the way through. After roughly 10 days, we were being recognized by the staff; they knew our names and room number which makes one feel at home. Very well done! Breakfast: always speedy and good selection of foods. Even though the restaurant is relatively small, we never had to wait for a table. The egg cooked to order are perfect as well! One small improvement opportunity: house keeping is a bit inconsistent from one day to another. Sometimes items get replenished, sometimes they don't. Also, given we stayed for 3 weeks, a bit a more thorough cleaning (e.g. vacuum cleaning) would have been appreciated. Again, that is nothing major and certainly not something that would prevent me from giving it a 5-star excellent rating. All in all, for the rate paid, a very good hotel, great personalized service and good quality product that I would recommend any time.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank RHW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this reviewResponded 8 December 2017

Dear RHW1974

Delighted to hear that Four Points Brisbane was your "home away from home" for 3 weeks recently and that you enjoyed your time with us. My apologies for the inconsistent housekeeping standards you encountered and this will be addressed with the team. I'm pleased that the Associates made you feel welcome and that the hotel and its facilities exceeded your expectations. We hope we have the opportunity to welcome you back when you are next visiting Brisbane.

Kind regards

Brad Mercer
General Manager

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Additional Information about Four Points by Sheraton Brisbane

Address: 99 Mary St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#41 Luxury Hotel in Brisbane
Price Range: AU$146 - AU$249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Brisbane 4*
Number of rooms: 246
Official Description (provided by the hotel):
Four Points by Sheraton Brisbane. Catering to both Business and Leisure guests, the Four Points by Sheraton Brisbane offers 246 stylishly appointed guest rooms and suites in a convenient location in the heart of Brisbane's CBD. Walk to the city's business areas, transport options, and shopping destinations. The attractions of Southbank are also within easy reach. Guests enjoy all of the facilities and services needed for a pleasurable stay including High Speed Internet Access in our welcoming lobby, a fully-equipped gym, all-day dining restaurant and casual cafe/bar. Visit Sazerac Bar and Lounge located on level 30 to enjoy superb drinks and delicious bar snacks. Plus, our 300 square metres of function space is great for both corporate and social events. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Four Points By Sheraton Brisbane Queensland

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