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“lovely hotel, some niggles!”

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Gambaro Hotel Brisbane
Ranked #22 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 28 September 2017

This is a tricky review to write as we had a lovely time in Brisbane and the Gambaro is certainly a gorgeous looking hotel.
We had an atrium room, and while beautifully decorated it was dark. Very dark. And tiny to the point of slightly claustrophobic (not helped by all our luggage) Even with all the lights on it's very dim. Open the curtains, you say? Why yes! But atrium rooms have as good as no natural light, what they do have is a view of a truly beautiful light sculpture...and every other room and the corridors around the atrium. I could see right into the other bedrooms, I could see a gentleman sleeping in his bed. Which in a roundabout way brings me to the air conditioning! Brisbane is hot. You need AC for a comfortable nights sleep. The AC at the Gambaro is odd. It keeps turning itself off, completely off. (We had no balcony door which has been used as a possible reason for this in another review) This meant my husband got up numerous times through the night to put it back on again, as we were hotter than we'd been in Bali, where we'd just arrived from (but that's another story, involving volcanoes and planes struck by lightning). Next on the oddness, the bathroom door is made out of a stunning price of wooden panelling in an open fretwork, lovely design idea, completely impractical in a small room, especially when house keeping lets themselves in and you're naked - AND you had the "do not disturb light" on your door. This happened twice, nakedness was only involved once! Which brings me to housekeeping. We went out for a chunk of one of our days, leaving the 'please make up our room' light on. Arriving back at about 2pm our room was as we'd left it, dark, beautiful, small and in need of housekeeping (it is a 5 star hotel, after all) We let reception know and we did get clean towels, but it would have been nicer if it had all been done when we were out, and not trying to have a rest. ( reception said it's usually done around 11am)

Also the bed, while very comfortable is not a queen as advertised. It is much more like a double. Pros and cons here! Pro - if it had been any bigger there would have been even less space in the already small room.
Con - we were finding it hard to sleep because of odd AC. Proximity in bed, while romantic, was doing nothing to cool us down.

So, it's hard to give a perfect score, Which is such a shame, as there are so many good things - a well stocked mini bar, free (slow) wifi ( you can pay for the good stuff), nice laundry bag! fantastic location, beautiful decor, lovely friendly staff. Really stunning artwork...

So, I will end on a really great note. We asked if we could have a late check-out, by a couple of hours, and this was no hassle at all. Which was lovely for us and meant we could relax before our flight. So a huge thumbs up and big thank you for that.

If we come back to Brisbane I think we would stay here again. Just perhaps not an atrium room.

Room Tip: not atruim room if you want light and privacy and room to swing a cat
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bobadoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue R, General Manager at Gambaro Hotel Brisbane, responded to this reviewResponded 1 October 2017

Dear bobadoodle,

Thank you for taking the time to provide us with feedback from your stay.

Our Atrium rooms have been beautifully designed, however are not practical for all guests. Our Atrium rooms are the smallest room size category we offer, they are also the only room type that does not have natural lighting.

We offer a large variety of rooms from Atrium rooms 21m² to Suites, the largest Suite being 73m². With so many room styles on offer we can better cater for a range of guests needs.

I apologise that the air-conditioning was not remaining on cool during your stay, I will have this matter urgently attended to. As for the housekeeping team, further training will be done to ensure all team members understand the importance of the Do Not Disturb light.

I am pleased that there were highlights from your stay and that the team were able to assist with a late check-out.

We would love to have the opportunity for you to stay again, possibly in one of our many other room types. Should you wish to, contact the team or myself directly so we can show you a true Gambaro experience!

Warm regards,
Sue Rowe
Hotel Manager

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150 - 154 of 695 reviews

Reviewed 28 September 2017

Better than CBD "stainless steel" hotels .... A good alternative
Small and friendly .... value for money ...reasonable parking fees Would not hesitate to reccommend this hotel to anyone . Great location... easy to get to & away from the nightmare of the CBD one way system .

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davidericm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile

Stayed for business. What a beautiful hotel, staff are really friendly, felt safe.
Had a balcony room, could see the Suncorp Stadium, was in walking distance.
Would recommend.
About 30 mins from the airport.

Stayed: September 2017, travelled on business
Thank gjfk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

Our experience was mixed! You have a beautiful hotel, well furnished, with very comfortable rooms. However, there are a few aspects of our stay that were not what we expected: housekeeping ignored the little lights for "do not disturb" and "make up my room", barging in whilst I was in the shower (embarrassing with that unusual screen door to the bathroom) and then not touching the room whilst we were out.

Also, the room was very dark; we were in an atrium room, so opening the curtains was out of the question; we could see another guest in their bed!

And the "queen" bed you advertise is only a double.

And the aircon is distinctly odd, turning off at random, waking us up to a very hot room at 3am...

All in all we had a great stay in Brisbane, but it could have been better still...

Despite these gripes

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LloydnLaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017

I booked a friend from Paris into the Gambaro Hotel- My guest was very happy with the room and service. Nice clean and very close to the city - if you are coming to Brisbane very handy location A+. I would recommend this small Hotel for anyone visiting Brisbane. If you are coming for State of Origin very close to the grounds and fantastic for a drink after the game!

Stayed: October 2016
Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue R, General Manager at Gambaro Hotel Brisbane, responded to this reviewResponded 1 October 2017

Dear Hayley,

Thank you for posting this review!

I am please that we were able to accommodate your friend during her stay.

As you mentioned we are very close to Suncorp Stadium, 200m from some of Brisbane's best events. On a game day the atmosphere of Caxton Street is phenomenal.

Once again thank you for your review, we look forward to welcoming you stay with us in the near future.

Kind regards,
Sue Rowe
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gambaro Hotel Brisbane

Address: 33 Caxton St | Petrie Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Brisbane
Price Range: $136 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gambaro Hotel Brisbane 5*
Number of rooms: 68
Official Description (provided by the hotel):
Gambaro Hotel embodies the complete luxury hotel experience, melding personal service, comfort, style and luxurious elegance, in an atmosphere of entertainment, enjoyment and relaxation. A truly unique hotel destination in Brisbane, Gambaro Hotel is the newest and only 5-star luxury hotel accommodation in the Suncorp Stadium and Paddington precinct. Encompassing 68 brand new rooms (49 with balconies), including exquisite one and two-bedroom suites, Gambaro Hotel Brisbane is a purpose-built, state of the art hotel building, featuring double glazing to eliminate noise and a unique floor plan providing guests the ultimate in privacy. ... more   less 
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Also Known As:
Gambaro Hotel Brisbane Queensland

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