I booked myself, my Mother and Sister in for a 3 way celebration (late mother's day pamper, a birthday, and a christmas present). The first thing I'd like to highlight is the service I received at first point of contact. I had lost my voucher and I e-mailed the retreat to ask if they could assist. I promptly received a reply within 12 hours by Helene the Spa Co-ordintor. After several e-mails Helene was very patient in problem solving my issue and booking both my Mother and Sister in for our Spa date. Upon arrival we were very efficiently taken care of at Valet (even though they had several cars lined up in front of us). At the reception of the Spa we were greeted by a very personable Lou Lou. Even though my sister was running late Lou Lou did not make us feel bad and instead showed us to the change room and offered us tea in the waiting room. All 3 of us enjoyed our massages. It wasn't the best we've had but above average. My Sister forgot her swimmers and Lou Lou kindly offered a loan of a couple of sarongs (which Sam got complimented on). After our treatment we were taken to our reserved table by the pool where we were having our high tea delivered. The portions were surprisingly generous and the scones were delicious. My only complaint is we only got one glass of sparkling per person. When the waiter opened the whole bottle I thought it would have been more fitting to leave the rest of the bottle given there were 3 of us. Lou Lou kindly offered us containers to put our leftovers in if we couldn't finish our food (never happens in a 5 star establishment). Then to finish it all off Lou Lou efficiently called Valet to have our cars ready as we were leaving. Look it's not the fanciest of spas but all I can say is that the overall service was delightful. Staff went above and beyond what was expected (namely Lou Lou). My only other feedback is the waiting area needs to be bigger and maybe a design facelift as it still looks the same as when I was there a couple of years ago.