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“Unfriendly and unhelpful staff”

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Base Brisbane Uptown
Ranked #89 of 127 Speciality Lodging in Brisbane
Suffolk, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Unfriendly and unhelpful staff”
Reviewed 10 November 2011

The location was good and the room was clean, but the hostel seemed to lack any kind of atmosphere. The Reception girl who checked us in could not have been more unhelpful and uninterested. She could not recommend or even suggest anywhere nice that was nearby where we could get dinner and did not know what was going on at the hostel bar that night either. The cinema room could not be found, unless it was in fact just the small TV near the kitchen! I would not recommend this hostel and have heard there are much friendlier places to stay in Brisbane.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

Traveller rating
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    39
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
England
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2011

we were only stayin in brisbane one night as we had to hot foot it down to sydney. but tinbillys was great for getting around to and from the airports and the bus and train links are right outside. it does have its own bar but we had no disturbance from this! the reception staff gave us recommendations of where to eat and we could even book our skytrain tickets to the airport. highly recommended if you need to catch a flight or bus etc.

Stayed February 2011, travelled with friends
Helpful?
Thank hparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burleigh Heads, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2011

just across the road from roma street station 10 mins walk to queen st mall very clean no problems breakfast supplied but could not find anything to put on toast no butter or jam so we did not eat breakfast but other wise good value and great location

Room Tip: book a ensuite room better value bathroom and privacy
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ruleld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
1 review
Reviewed 17 August 2011

Having stayed in a number of excellent hostels (all priced similar to, or lower than Tinbilklys) around Australia, we were shiocked at Tinbillys. The 8bed dorm barely had room for the 4 bunk beds, there was no space for backpacks and despite it being a non-smoking hostel, the haze of smoke from the dorm, and bathroom in particular was clearly visible. The room smelled as if it had not been aired in days, and there were dirty food-like stains on the walls.

We only stayed one night, and would never return.

The staff were friendly and helpful, and did seem concerned when we told them about the appalling smell of smoke from the room. (Some of the guests in the room had been there for quite some time)

This hostel was not worth the money, we have stayed in excellent hostels in 4 bed dorms for less.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank back-pack365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Brisbane hotels

Middlesbrough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2011

we had arrived at chill bagpackers hostel (do not stay at chill bagpackers), as we had booked and planned a two night stay there. however, on arrival at 9pm chill bagpackers stated there was no room for us, despite having taken a deposit from us. to make matters worse a popular australian rugby match was being held in a local stadium that night so there was no rooms available elsewhere!!!
we rang tinbilly hostel in vain to attempt to get a room; rather upset! we spoke to a girl called 'ally' (a.k.a angel !!!) who was more than sympathetic and helpful! she reassured us that, although tinbilly had no rooms left, she would let us stay in their staff room; so that we had somewhere to stay!!!
although we only stayed one night it is evident that this is a friendly, helpful hostel; qualities which go a long way!!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hayleysian3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Base Brisbane Uptown

Property: Base Brisbane Uptown
Address: 466 George St | Cnr Herschel & Roma Streets, Brisbane, Queensland 4000, Australia (Formerly Tinbilly Travellers)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #89 of 127 Speciality Lodging in Brisbane
Price range (per night): $28 - $184
Hotel Class:2 star — Base Brisbane Uptown 2*
Number of rooms: 45
Official Description (provided by the hotel):
Choose from a great range of dorms or private rooms, all fully ensuited, air-conditioned and sound proofed! We will help you go out and explore wonderful Brisbane or if you prefer catch up on some emails enjoy our common area with Foxtel TV, cook in the kitchen or pop downstairs to the Tin Bar & Grill, make friends, go for a drink and see where the mood takes you. ... more   less 
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Also Known As:
Tinbilly Travellers Hotel Brisbane
Base Brisbane Uptown Queensland

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