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Hotel Urban Brisbane
Ranked #51 of 170 Hotels in Brisbane
Certificate of Excellence
Reviewed 30 August 2017

clean tidy, comfy beds. service in restaurant friendly, meals came out quickly, bar closed early however. Easy check in process, great function room up top. Competitive roms rates.

certainly recommend staying here

  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban Brisbane, responded to this reviewResponded 7 September 2017

Dear Tony M,

Thank you for your recent visit and for your wonderful comments.
Looking forward to your return soon.

Best regards.

Kumar Ellawala
General Manager
Hotel Urban Brisbane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 - 27 of 810 reviews

Reviewed 28 August 2017 via mobile

Always stay here when we come to Brisbane. Beds are most comfortable rooms are a good size. Staff are always great from check in to check out . Restaurant staff are always pleasant and helpful . Late check out is always great and usually have free parking . Easy walk to the Mall , good Hill walk back to help walk off the buffet breakfast .

Stayed: August 2017, travelled as a couple
Thank Tanya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban Brisbane, responded to this reviewResponded 29 August 2017

Dear Tanya D,

Thank you for your recent stay at Hotel Urban Brisbane and for your wonderful comments on Tripadvisor.
Your comments have been shared amongst the team and they are an encouragement to us to continue improving guest services.
We hope to see your return visit soon.
Best regards.

Kumar Ellawala
General Manager
Hotel Urban Brisbane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

The beds are comfortable. This is where the comfort ends. The shower leaked water everywhere.
The Service is average. I had to ask for another room key card as mine was not working, and the first thing I received was a lecture from reception staff as to why it was my fault.
Also be aware the hotel will hold $100 of your money in case you use the mini bar (which is worth about $30). And you will not get it back for approximately a week. This practice is antiquated and I'm not sure how it's even legal. It's like walking into a supermarket and being charged for the stock the supermarket has on its shelves. Whether you purchase a product or not, it's what you MIGHT purchase. And $15 a night for parking is another outrageous cost. And don't even get me started on the bad coffee and over priced food at the in house restaurant. Do yourself a favor and spend your money at any other hotel in Brisbane.

Stayed: August 2017, travelled as a couple
1  Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban Brisbane, responded to this reviewResponded 29 August 2017

Dear Reviewed by J F,

Thank you for your review on Tripadvisor.
I am extremely sorry to hear your disappointment with your stay at Hotel Urban Brisbane. Please accept our sincere apologies for the inconvenience caused. It is the normal practice in any hotel to ask guests for a deposit (pre-authorization) on arrival which usually takes a week from a Australian bank to release a credit card deposit.
I have already spoken to our maintenance team in regard to the condition of shower for immediate rectification.
Once again please accept our apologies and hope you give us the opportunity to experience our improved services in the future.

Best regards.

Kumar Ellawala
General Manager
Hotel Urban Brisbane

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Reviewed 20 August 2017 via mobile

Nice room. Had a bath but not very deep or wide. When I took plug out , water came up the bathroom drain! Food from restaurant is awesome. Very very close to city centre. Staff very polite and helpful . Certain parts of hotel are still quite old.

Stayed: August 2017, travelled on business
Thank chattam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban Brisbane, responded to this reviewResponded 29 August 2017

Dear chattam2013,

Thank you for your recent stay at Hotel Urban Brisbane.
We have noted your valuable comment for future improvements.
See you soon!
Best regards.

Kumar Ellawala
General Manager
Hotel Urban Brisbane


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Reviewed 20 August 2017

We enjoyed our stay immensely. It's not the most modern place but has a lot of charm and pizazz. The Gazebo restaurant on site is very handy and serves a fantastic buffet breakfast. The staff were very genuine which we found a welcome change to the usual fake smiles and insincere "have a good day" that we normally found. We particularly found Heidi and Celeste to be a great credit to the Urban - though apologies to the other staff who were great as well but whose names we forgot.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel U, General Manager at Hotel Urban Brisbane, responded to this reviewResponded 29 August 2017

Dear Linda S,

We are delighted to read your wonderful comments on Tripadvisor. Thank you!
My team is extremely happy and excited to read them
Hope to see you soon!
Best regards.

Kumar Ellawala
General Manager
Hotel Urban Brisbane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban Brisbane

Address: 345 Wickham Tce, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#42 Romantic Hotel in Brisbane
#44 Business Hotel in Brisbane
#46 Luxury Hotel in Brisbane
Price Range: $104 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Urban Brisbane 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Hotel Urban Brisbane. More than a hotel…Enjoy an accommodation experience with a difference. Hotel Urban Brisbane offers more than your typical hotel with more comfort, more indulgence and more inspiration. Situated close to Brisbane’s city centre, Hotel Urban Brisbane is an impressive, architecturally designed space, which features stunning views across the city skyline. A contemporary combination of modern comfort and designer chic, Hotel Urban Brisbane’s focus is on helping you kick-back and unwind in style. With ultra-comfy rooms and special perks, you’ll adore chilling-out in a striking space that will awaken your senses and leave you feeling rejuvenated.Whether you are staying with us for business or for leisure you’ll just love our rooms, designed with your comfort in mind. You’ll find numerous creature comforts including a cordless phone, comfy Slow Down Slippers, Tie Me Up Tightly Bathrobes and our fabulous Urban Snorer (the comfiest bed ever!). Plus, all our rooms have access to fresh air with their own private patio or walk-out balcony – perfect for appreciating the stunning Brisbane city skyline.Hotel Urban Brisbane will also tempt you with an awesome eatery. The Gazebo Bar & Restaurant experience is one for the foodies, offering a fusion of inner-city sophistication and innovative modern dishes. If staying in is your thing, try our lighter "In Room Dining" menu – sure to get the taste buds going! ... more   less 
Reservation Options:
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Also Known As:
Urban Hotel Brisbane
Brisbane Urban Hotel
Hotel Urban Brisbane Queensland

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