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“Great spot with varying food service” 4 of 5 bubbles
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #37 of 166 Hotels in Brisbane
Certificate of Excellence
Sydney
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great spot with varying food service”
4 of 5 bubbles Reviewed 29 March 2012

Attended a conference at this hotel and stayed two nights. Room excellent and the location of the hotel very handy. I found it curious that on the first night I had a great dinner with friends at the hotel restaurant. Good service and food. The following night was a bit of a disaster at the same restaurant, and the same table. Food was fine but it took ages for us to be served and then ages for the food to come. The reason given by staff was "we are not used to people sitting outside!" Wierd! The next morning, I ordered bakery items plus some tomatoes and mushrooms. It all came on the same plate, under the cover! Sweet pastries and tomatoes don't mix that well. For a hotel which I would rate as about 8 - 10, the catering staff really let the team down I felt. I think the food and bev manager must have been away.

Room Tip: I was first put in a room looking out to the neighbouring building's brick wall. So asked for o...
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Korgi8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 12 May 2012
Dear Korgi8,

Thank you for your feedback following your recent stay at the hotel. While I am pleased that you enjoyed the accommodation and location of the hotel, it was disappointing to read about the service you received through food and beverage. Please be assured your feedback has been passed on to the Food and Beverage Manager, and this is not typical service standards of the Novotel Brisbane.

We look forward to your return to the hotel and being able to provide the level of service we pride ourselves on.

Kind Regards

Ben Patten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,420 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
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  • Italian first
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A TripAdvisor Member
5 of 5 bubbles Reviewed 29 March 2012

My sisters & I had an overnight stay in Brisbane & found the Novotel of a very high standard, the staff were very friendly and we enjoyed the buffet breakfast , I would recommend this hotel very highly

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Brisbane

Property: Novotel Brisbane
Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Brisbane
#25 Business Hotel in Brisbane
#30 Romantic Hotel in Brisbane
#35 Luxury Hotel in Brisbane
Price range (per night): $137 - $254
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
Reservation Options:
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane
Novotel Brisbane Queensland

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