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“Not Worth Money” 2 of 5 bubbles
Review of Airport Hacienda Motel

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Airport Hacienda Motel
Ranked #153 of 166 Hotels in Brisbane
Queensland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not Worth Money”
2 of 5 bubbles Reviewed 28 July 2010

Stayed one night, would not stay longer. Cost was $164.00
Room and bathroom were dirty, heating did not work, condition of the room did not warrant such a high cost.
Has a Restaurant, food and service was good

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank trishmar_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthaciendamotel, Manager at Airport Hacienda Motel, responded to this review, 29 July 2010
Thank you for choosing to stay with us recently and providing your comments. It is disappointing to hear your stay was not satisfactory as our primary aim is to ensure all our guests are happy and comfortable. We are keen and available to address and fix all issues during each guest's stay to ensure a positive outcome. Please feel free to come and talk to us if you choose to stay with us again so we can provide you with a happy and comfortable accommodation and hospitality. Yours Sincerly, Airport Hacienda Best Western Motel Management.
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202 reviews from our community

Traveller rating
    16
    43
    48
    36
    59
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
OCRACOKE
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 21 April 2010

Room was $157.00 a night. Fairly clean, bath fairly clean. Pool fairly clean.

Advertised with airport shuttle, but it was so costly. Trip from airport to motel and then from motel to airport, $120.00USD for a 7-mile ride.

We needed the sleep and rest, so used this motel, but would not recommend it to someone else or use it again.

  • Stayed March 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SHIVERMETIMBERS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthaciendamotel, Manager of Airport Hacienda Motel at Airport Hacienda Motel, responded to this review, 23 April 2010
Firstly, I would like to thank you for choosing to stay with us in April. Due to the airport constructions and heavy traffic congestion in the area, all transport via taxi is proving expensive for all guests, and there is no shuttle availability from the airport. Generally, guests seem to pay around $25AUD from the airport by taxi - this is only 7kms away. Our motel books all our guests from the motel to the airport with Red Baron Airport Shuttle Service and they charge $10 per person. They collect guests every hour from 4:20am until 9:20am daily from our motel. We hope your return trip home was a smooth one. Kindest regards, Manager of the Airport Hacienda Best Western Motel.
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Melbourne
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 10 April 2010

We had to fly out very early in the morning for a couple of days while we were travellin Qld. Decided to spend a few days sighseeing around Brisbane, found the hotel on the net, it is a bit dated and getting a bit tired but good value for money the staff are very friendly and helpful. Offer free car storage for guests which was a bonus. Pool was great and food was good as well. I wouldn't spend a holiday here but it did the job and we were very happy with the location right by the river so we could walk in the mornings.

  • Stayed March 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mercuryprinciple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthaciendamotel, Manager of Airport Hacienda Motel at Airport Hacienda Motel, responded to this review, 12 April 2010
Hello, Thank you for choosing to stay with us recently and for posting your comments. This really assists us in continually improving our services to ensure all our guests enjoy their stay and have a comfortable and happy experience with us. Kind regards, from the Airport Hacienda Best Western Motel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterey, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 9 November 2009

I stayed at this Best Western because I had an early morning flight out from Brisbane. The hotel was not inexpensive and I expected a bit more for the cost. There is no elevator and my room (I believe all rooms) are up at least 1 flight of stairs. The en suite bathrooms looked like they had not been cleaned in a while. The hotel was very dated and left a lot to be desired. I would have expected accommodations similar to these at a hotel a third of the price.

Our toilet failed to flush and when it did, it took about 20 minutes to fill. After bringing the problem to the attention of the check in clerk,she sent in the maintenance staff (crew from the kitchen) and they were unable to do anything other than tell us to "hope" it works later on. I was incredibly disappointed in the hotel especially given the name behind it. I would not recommend it unless you can get it for a really good price and don't mind hopefully having a functioning toilet.

  • Stayed October 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank bynxnjynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthaciendamotel, General Manager at Airport Hacienda Motel, responded to this review, 3 March 2010
Hello and thank you for taking the time to write a comment regarding your stay with us last year.

We take all comments, positive or negative, seriously as we strive to ensure all our guests have a happy and comfortable stay. So you review assists us to ever improve our property.

You will be pleased to know we have upgraded more of our rooms with new bathrooms, bedroom carpets and bedding style. We have uploaded some photos on tripadvisor.

Please do drop in to visit us next time you are in Brisbane and we would be happy to show you our improvements.
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Sydney
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 November 2009

A pretty standard aiport hotel on the face of it but .... rooms are very spacious and well furnished, the receptionist is proactively helpful (we left a credit card in an airport ATM - duh!), and the restaurant is terrific. If you need somewhere to stay near Brisbane airport (an AUD 20 dollar cab ride will get you there) then we would recommend this one... and DON'T eat anywhere else!!

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ForeignFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airporthaciendamotel, General Manager at Airport Hacienda Motel, responded to this review, 2 March 2010
Thank you for your comments and we are pleased your enjoyed staying with us and dining with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Airport Hacienda Motel

Property: Airport Hacienda Motel
Address: 560 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Beverage Selection Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #153 of 166 Hotels in Brisbane
Price range (per night): $113 - $137
Hotel Class:3.5 star — Airport Hacienda Motel 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Your Brisbane retro-styled motel room awaits your arrival! The Hacienda's friendly team is here to take care of you and your family - comfortable rooms, licensed restaurant, outdoor pool, full sized tennis court and lots of parking available. Free Wifi, Free overnight parking, plus weekly car storage available $30 per week. Close to the airports, across the road from Portside Cruise Terminal and Brisbane River and Eat Street Markets, close to the city and the racecourses. Free Car Storage Package available - stay and store your car while you are away for up to 4 weeks! ... more   less 
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Also Known As:
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane
Airport Hacienda Motel Brisbane, Queensland

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