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Elaine H
Brisbane, Australia

Unexpected upgrade

4.0 of 5 bubblesReviewed 18 Oct 2019
I was upgraded due to a problem in my room. The upgrade was to one of the altitude sweets and I could not have been more delighted or thrilled. The view was unrivalled to any other vantage city view point I had ever seen or been to. The staff were incredibly polite, engaging and helpful. I have booked Again for Christmas. Receptioist Shanelle was particularly kind and helpful.
Date of stay: October 2019
Room Tip: Best room with a view ever!
Trip type: Travelled on business
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this review
Responded 19 Oct 2019
Dear Iainewendy59,

Thank you so much for your feedback we really appreciate your outstanding review!
Here at Meriton Suites we aim to provide a comfortable stay for all our guests.
We're so pleased that you got to experience one of our amazing altitude suites!
I am glad that you enjoyed your stay with us and had the opportunity to experience the exceptional customer service Shannelle and our staff provide at Meriton Suites Adelaide St.
We look forward to welcoming you back to Meriton Suites Adelaide St again at Christmas!

Kind regards Scott M. Manager on Duty.


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 October 2019

Booked direct with Meriton and received best rate. Fast, efficient check-in from brilliant duty manager who even offered complimentary room upgrade. One of the best value apartments in the vicinity of the CBD and entertainment hub of Fortitude Valley...highly recommended.

Room tip: Amazing views from upper level suites. Get one if you can and don’t be shy to ask for an upgrade during quieter times.
Date of stay: October 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank 25damon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 19 October 2019

Dear 25damon

Thank you for choosing to stay with us and thank you for your amazing 5 star review!

I am glad that you enjoyed your stay with us and had the opportunity to experience the exceptional customer service our staff provide at Meriton Suites Adelaide St.

Being centrally located makes everything so convenient and who can forget all of our lovely facilities.

Once again thank you for choosing to stay with us and I trust that we have the opportunity to welcome you back to the Meriton Suites Adelaide St again in the future.

Kind Regards,

Tiago Benazzi
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2019

I never usually take the time out to write reviews but I am for the Meriton because they went above + beyond for our stay. I was travelling with my children while my husband worked + they were so happy, fried my + helpful. It’s rare these days + I would definitely book again!! The rooms were great they had everything we would need + they were serviced everyday which was a nice break from housework.

Date of stay: October 2019
Trip type: Travelled with family
Thank HayleyBD1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 19 October 2019

Dear HayleyBD1980

Thank you for choosing to stay with us and thank you for your amazing 5 star review!

I am glad that you enjoyed your stay with us and had the opportunity to experience the exceptional customer service our staff provide at Meriton Suites Adelaide St.

Being centrally located makes everything so convenient and who can forget all of our lovely facilities.

Once again thank you for choosing to stay with us and I trust that we have the opportunity to welcome you back to the Meriton Suites Adelaide St again in the future.

Kind Regards,

Tiago Benazzi
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2019

What can I say about Meriton Suites, Adelaide Street Brisbane. Well for starters it was amazing! The room was large, very clean, great amenities. We love staying at Meriton's across the nation so we were not overly shocked with this being amazing. However, I was hugely surprised by the amazing staff and how much care they gave you. They were all wonders! A huge shout-out to Shenee who checked us in and out and was just an amazing human, so friendly, told us all about the great spots around and welcomed us like friends! I also need to give a shout-out to the Guest Services Manager who's name unfortunately escapes me. He was amazing, welcoming and very friendly! Every time we stay at the Meriton it is like staying with our family, and you guys went above and beyond.

Thank you!

Date of stay: September 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank BJB23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 18 October 2019

Dear BJB23

Thank you for choosing to stay with us and thank you for your amazing 5 star review!

I am glad that you enjoyed your stay with us and had the opportunity to experience the exceptional customer service our staff provide at Meriton Suites Adelaide St.

Being centrally located makes everything so convenient and who can forget all of our lovely facilities.

Once again thank you for choosing to stay with us and I trust that we have the opportunity to welcome you back to the Meriton Suites Adelaide St again in the future.

Kind Regards,

Tiago Benazzi
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2019

Quite a good experience actually, better than I expected.
Had some issues with paying - for some reason hotels don't accept payment via Apple Pay (personally I never carry cash or credit cards, I pay for everything using my phone) which was a problem, but thankfully they managed to work out a solution for me.
Special thanks to Tiago on front desk who was excellent.
As a general comment, Meriton have bigger rooms than hotels, are newer than most, and are less expensive. Doubt I'll stay in a standard hotel again, will aim to use Meriton Suites instead where possible.
They have a full kitchen and even a laundry. I did a few loads of washing during my stay which was handy. They didn't have any drying rack option though, so you'll end up using the dryer, which isn't ideal - would much prefer to let my clothes dry during the day on a little airer.

Room tip: Take your own hangers if you want to use them to dry clothes after you wash them.
Date of stay: October 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank craigjbailey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 17 October 2019

Dear craigjbailey

Thank you for choosing to stay with us and thank you for your amazing 5 star review!

I am glad that you enjoyed your stay with us and had the opportunity to experience the exceptional customer service our staff provide at Meriton Suites Adelaide St.

Being centrally located makes everything so convenient and who can forget all of our lovely facilities.

Once again thank you for choosing to stay with us and I trust that we have the opportunity to welcome you back to the Meriton Suites Adelaide St again in the future.

Kind Regards,

Tiago Benazzi
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019

We stayed at the Meriton Adelaide St after indulging in the Oyster & Bug Festival at Eagle St Pier.
Checkin and checkout were handled extremely professionally and we both even commented about it. Female checking us in and male checking us out. Could not fault anything. They even accommodated our request for a room on the highest level available with great views. We stayed in quite a large 1 bedroom unit on the 37th floor. We also stayed on a Sunday night which then gave us a fantastic room rate, which made up for the car parking sting. Would definitely go back there as we have done so in the past. Can thoroughly recommend the Meriton Adelaide St and also a special mention for the new Meriton Southport which we also thoroughly enjoyed. Can't wait for the new Meriton Surfers Paradise to open next year.

Room tip: Highest floor available for a 1 bedroom.
Date of stay: October 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank DEBBIE E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MSAdelaideSt, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 16 October 2019

Dear DEBBIE E,

Thank you for choosing to stay with Meriton Suites on Adelaide Street during your trip to Brisbane.

We are very pleased to hear that you experienced great service by our guest service team during your stay. Thank you for providing such positive feedback. We are also glad that you were able to experience the fantastic views that our suites have to offer, and all of the wonderful facilities.

We look forward to welcoming you back during your next stay!

Regards,
Courtney M
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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