We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (88)
Filter reviews
88 results
Traveller rating
54
26
6
1
1
Traveller type
Time of year
LanguageAll languages
54
26
6
1
1
Show reviews that mention
All reviews newly opened hotel south bank open plan bathroom power points glass door self parking room service menu bars and restaurants the check in process attending a conference easy walk fantastic hotel a lovely stay modern hotel standard room coffee machine few minutes walk
Filter
Updating list...
9 - 14 of 88 reviews
Reviewed 4 weeks ago via mobile

This was our second stay here, the last one being when it opened in May. Our 8th floor room had wonderful night time views towards the city. The bed is superb and the room amenities modern and very pleasant. One minor issue was that to here are no toilet brushes in the rooms. This is a basic item in homes and hotel rooms and we were surprised they still areng provided,!

The staff are outstanding. The housekeeping lady on our floor was delightful and very friendly and helpful. Reception staff were also very helpful and the restaurant food and staff were excellent

South Bank is a great area to relax in yet it's only about 10 minutes walk to the city shops.

We will be back.

Stayed: September 2018, travelled as a couple
Thank CliveP-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Novotel Brisbane South Bank, responded to this reviewResponded 4 weeks ago

Dear CliveP-T,

Thank you for your review - and for visiting us again! It's great to hear that you had another relaxing, enjoyable experience. I will certainly share your kind words with both our Housekeeping and Front Office teams, who will be very happy to hear them. We look forward to seeing you next time.

Kind regards,

Alex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

- Only changed sheets after 3 days
- Minibar refresh never cam to be refreshed!
- Gym Air-con was off (horrible and hot)
--- All really basic things
- Nice location
- Small rooms but everything you need if business / individual, even ans double you'd be on-top of eachother

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank codeyaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Novotel Brisbane South Bank, responded to this reviewResponded 4 weeks ago

Dear codeyaj,

Thank you for sharing your experience. I am really sorry that some aspects of your stay didn't meet your expectations. Being a new property, our team is always looking for ways to improve and I wish to assure you that we are currently taking action to address your concerns, particularly regarding the mini bar and air-conditioning in our gym. I do hope you give us the opportunity to welcome you back to the hotel in the future.

Kind regards,

Alex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Our stay here was very comfortable and enjoyable. Beds and pillows are very very good. Staff are also professional and courteous. Breakfast is fresh and plentiful. Coffee is also great.
The bar is well stocked with drinks to suit all :)
Finally, it is very easy to find which makes it a bonus in the busy Southbank suburb, situated across a relaxing park area.

Stayed: September 2018
Thank HotGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Novotel Brisbane South Bank, responded to this reviewResponded 4 weeks ago

Dear HotGaz,

Thank you for your review. 5 nights? Wow! It's so nice to hear that you enjoyed your (almost) week with us at Novotel Brisbane South Bank - from our professional team, comfortable rooms and great coffee. We look forward to welcoming you back to the hotel on your next trip to the city.

Kind regards,

Alex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We had a 6th floor suite with great views to the west over Musgrave Park. Very interesting room layout with sliding doors and sliding glass screens. Enormous flatscreen TV with many channels and superb clarity. Funky carpet design was a great addition. I think the hotel is only a few months open but apart from a couple of minor glitches it was perfect, and we shall stay again. (Music was too loud at breakfast area (they did turn it down), and our ordered newspaper arrived outside our door only once....) $1 breakfasts was a great special deal!

Room Tip: If you want a bath there are only 2 on the Executive level....
  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank BaconXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Novotel Brisbane South Bank, responded to this reviewResponded 4 weeks ago

Dear BaconXXX,

Thank you for sharing your experience. Firstly, I appreciate you letting us know about the loud music at breakfast, and that your requested newspaper only arrived once; please allow me to express my sincerest apologies. Rest assured, we've since taken action to address these problems. We hope the great aspects of your experience ensure we see you back again soon!

Kind regards,

Alex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

Wow! What a hotel. My wife and I stayed just for the 1 night for a birthday / anniversary celebration.

JP, Alex and the team go out of their way to make everything perfect! From the upgraded room, roses, cheese, wine and the list goes on!!!

The brand new hotel is beautiful and the service is 10 out of 10!!!

Stayed: July 2018, travelled as a couple
Thank LJO982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Novotel Brisbane South Bank, responded to this reviewResponded 4 weeks ago

Dear LJO982,

Thank you for the fabulous review! Our team is so glad to hear that your experience was simply, 'wow'! It's a pleasure to receive such positive feedback. We hope you and your wife visit us again on your next trip to South Bank.

Kind regards,

Alex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews