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“Friendly staff but very poorly maintained apartment”

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Evolution Apartments
Ranked #21 of 138 Speciality Lodging in Brisbane
Reviewed 22 January 2012

We arrived on a Friday night having made a booking for two nights. The receptionist, Bec, was lovely and we enquired about the possibility of staying longer if necessary and were advised that this was possible. The one bedroom apartment would have been good value for money if there were not so many issues. The front door was difficult to secure and even then not always possible. There were big yellow stains on the towels on arrival. The bedside lamp switch was faulty so the lamp flickered on and off. There was a large rip on one of the dining room chairs. The shelf in the shower was broken. The light fitting in the bathroom was missing its cover. The blinds in the bedroom would only open about halfway up or so, not sure if this is how they were meant to be. Toilet flush mechanism stays stuck down. TV antennae wall socket broken. Iron base very dirty as were the windows. The car park is a challenge if you have a big vehicle and were advised to use the visitor parking, however this was often full and also appeared to be being used by people who had nothing to do with Evolution, for example, drivers parking but with no ticket displayed that is given out by reception then heading on foot away from Evolution into the city (not sure how this could be controlled but never saw management making good on their signs about illegally parked vehicles being towed). It is now early Sunday morning and while we do need to extend our stay in Brisbane for a week we are not remaining at Evolution and have just made a booking with the Marriott. Evolution could be fantastic but it appears that maintenance issues and complaints have been ongoing for years and in our experience not adequately addressed, we should have read the trip advisor reviews before booking. To be fair we have not yet advised reception of the issues but will do so when we check out shortly.

Room Tip: High floor with river views
  • Stayed: January 2012, travelled on business
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3  Thank MegandTimC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
evolution_gm, General Manager at Evolution Apartments, responded to this reviewResponded 5 April 2012

Dear MeganandTimC,

Thank you for your taking the time to provide your comments and feedback. It was positive to read your comments regarding the service received from Bec, it is always a pleasure to hear positive comments regarding our staff.

Unfortunately it was disappointing read your comments regarding the cleanliness of the apartment and the variety of maintenance issues that you encountered. To discuss your concerns with the individual owner of the apartment, we would appreciate if you contact us directly and provide the apartment number during your stay.

The Visitors bays and car park are utilised by owners, guests, long-term tenants and their visitors, unfortunately on occasions some people take advantage of our fabulous location and proximity to the CBD. We certainly strive to work will all our parties in the building to ensure that we maintain parking for everyone. The height of our car-park is 2.1metres which is above average for a CBD car-park and caters to the majority of standard vehicles on the road. I do however apologise for the difficulty you encountered in parking your large vehicle at the property.

Please also accept my apologies for the room that you occupied not meeting your expectations. We continually strive to provide and exceptional standard of accommodation and on this occasion we seem to have missed the desired target.

All of you comments have been discussed with the management group and if you can provide me with further details they will be passed onto the relevant owner of the apartment that you occupied.

Again, thank you for your feedback and I wish you all the best for your future travels.

Kind Regards
Craig Whye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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444 - 448 of 549 reviews

Reviewed 19 January 2012

This is one of the best self contained apartment that I have ever stayed in. Firstly, the location was great as we could walk everywhere in the CBD with no worries. Queen St Mall was only a 5 minute walk away, South Bank 10 minutes and Suncorp stadium was 15 minutes!! The street the apartments are on is quiet so we didn't have a lot of street noise and there were great views over the Brisbane river too.

The thing I was most suprised about was the size of the room!! We had a "studio" apartment so I wasn't expecting very much, but the room was massive!!! The bathroom was decent sized, there was a seperate bedroom (which was also a nice size, not cramped at all) and on top of that there was a big dining room/kitchen/living room area that had an extra bed (came out of the wall) and an enclosed balcony that had another dining room table!! We only stayed there for 2 night but this would be perfect for a longer stay. Everything that we could need was there, including a vaccuum & dishwasher!!

The best part was possibly the price. We booked a 2 night special and it was definitely cheaper than some of the most upmarket hotels in town.

The only downside that I would have to say, is that to get to our apartment we had to exit the lift and walk across the underground carpark which I found rather odd. I have a feeling that this may be only for rooms 21 & 22 (we were in 22).

Overall, I would definitely stay here again and would highly recommend it to anyone who is looking for a self contained apartment in Brisbane!!

Room Tip: We were in room #22 and it was great.
  • Stayed: January 2012, travelled as a couple
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1  Thank Calli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2012

Stayed here last year for a music festival and will be staying there again this year.
Amazing self contained apartments and amazing views.
Walking distance to roma st train station.
I have stayed at several other apartment style hotels in Brisbane and have found Evolution to be the best.
I would say this is my favourite place to stay in Brisbane and cannot wait to stay there next month!

Room Tip: Higher floor if possible
  • Stayed: February 2011, travelled with friends
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Thank Ellyse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

The apartments are located within walking distance of Roma Street train station. They are very clean & spacious with all the required apartment fittings. The bridge outside the front door means an easy walk to Southbank. We have stayed twice & would return.

  • Stayed: December 2011, travelled as a couple
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2  Thank CricketGirlDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

This is a tower block in brisbane, rooms are very nice and clean, good size and well looked after. Go for a room on the highest floor possible as traffice noise is a problem, also try for one overlooking the river or you will finish up overlooking another tower block.

  • Stayed: October 2011, travelled as a couple
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1  Thank headgreenkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Evolution Apartments

Address: 18 Tank St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #21 of 138 Speciality Lodging in Brisbane
Price Range: $141 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Evolution Apartments 4.5*
Number of rooms: 100
Official Description (provided by the hotel):
Evolution Apartments has a choice of Studio, One Bedroom or Two Bedroom Apartments ensuring that we have a room option available to meet everyone's requirements. The rooms are fitted out with modern decor and offer a relaxed but vibrant mood catering to even the most discerning tastes. With Queen sized beds, kitchen facilities, flat screen televisions, Free Wifi internet, laundry facilities and much much more available in each of our apartments it is no wonder people keep coming back to Evolution. ... more   less 
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Also Known As:
Evolution Apartments Hotel Brisbane
Evolution Apartments Brisbane, Queensland

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