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783
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All reviews double tree mitchell street across the road bit dated great pool harbour view top end buffet breakfast esplanade balconies foyer australia cbd cafes position
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Reviewed 30 September 2023

I attended a large conference convened at Double Tree and the staff handled the crowd quite well. The place was kept clean and orderly spite hundreds of people and crush for coffee breaks and meals.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Raintree_Thailand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 2 October 2023

Dear guest,
Thank you for taking the time to post a review. I was delighted to read that you enjoyed your experience.

We certainly appreciate your positive feedback and look forward to the opportunity to welcome you back on a future occasion.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2023

We paid over $400 a night to stay here and whilst hotels in Darwin are expensive in general this was on the higher end so our expectations matched and unfortunately this hotel doesn't warrant the spend.

Pros:
- Nice pool area with plenty of deck chairs and 4 x covered areas
- Rooms are spacious and very clean
- Comfortable beds
- Service was really good, staff are friendly and couldn't fault them.
- Great location.

OK
- Breakfast was ok. Exactly what you'd expect at a mid range hotel that's half the price of this one.

Cons
- Aside from the foyer and pool area, the hotel is outdated and in need of a reno. Our room was straight out of the 80's.
- HORRIBLE water pressure. The shower rose was one of those ultra water saving ones you find at camp grounds which they obviously chose because the water pressure is just that bad. Completely inexcusable for a hotel that's meant to be 4 stars.

I'd give this hotel a higher rating if the room rate matched the experience so by all means if you see a good deal on a room here, it's worth taking but don't waste your money paying their regular rate. They should be discounting until they renovate. Until then there are better options.

Room tip: The under cover cabana areas (only 4 of them) are popular. You need to grab one early
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank alacazam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 2 October 2023

Dear guest,

Thank you for taking the time to share your experience about your recent stay at our hotel.

We sincerely appreciate your feedback and I apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

Thank you again for your time.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023

I recently had the pleasure of visiting the restaurant at the Hilton garden inn, Esplanade Darwin. I was most impressed with the new renovations, ambiance and most importantly friendly service of the staff. The manager Manish was particularly helpful and I would like to thank him for overseeing such a welcoming atmosphere and making our visit so enjoyable. I look forward to returning in the near future. Amy

Date of stay: July 2023
Trip type: Travelled with friends
Thank Annie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 2 October 2023

Dear Amy,
Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.

We certainly appreciate your positive feedback and look forward to the opportunity to welcome you back on a future occasion.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2023

The motel staff were wonderful, efficient, friendly and so compassionate. The location is great while the room was a tad tired and the bathroom was pokey.
My sister and I found the pool great as we swam laps. We also enjoyed the welcome cookies. Having a laundry was also a bonus.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank pennymc1959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 2 October 2023

Dear Penny,

Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.

I was delighted to read that you enjoyed your stay with us, should you return to the Top End in the near future, we look forward to welcoming you back.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2023

My family and I had such a wonderful stay at Hilton Garden Inn in Darwin. We had a family staycation.The main highlights for us were the smooth check in process, the cleanliness and presentation of the rooms, the variety at the buffet breakfast and notably, the extremely high standards of service and friendliness of the staff. Every single staff member that we interacted with was professional, kind and genuinely helpful. Nothing was too much and they went out of their way to make our stay even more comfortable.The amenities in the room were also wonderful. I loved the Peter Roth collection of gels and lotions. As experienced travellers who have stayed in many hotels (boutique and major chains) in Australia and overseas in most continents, the service and attention we experienced was not just comparable, but better. In particular, I wanted to highlight the following staff members that we personally interacted with; Dinushka, Smriti, the staff at breakfast (including Narindra and Bhavna) and Ms Poudel (who was servicing our room). In fact, even the booking process with Erin over email was hassle free and efficient. The general feel was that the staff enjoyed working at the Hotel and that translated to wonderful customer service! Thank you Hilton Garden Inn Darwin!

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank MishNan21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 2 October 2023

Dear guest,

Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.

I was delighted to read your review, I'm glad that you found the hotel an enjoyable place to stay and most importantly found the service helpful and friendly.

Thanks for staying with us, and we look forward to welcoming you back on a future occasion.

Kind regards,

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