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LisaMDL
Adelaide, Australia

Dated but OK - but unimpressed by them discarding our belongings

4.0 of 5 bubblesReviewed 21 Apr 2024via mobile
The high-ish rating isn’t necessarily saying that we would recommend the hotel, but there was nothing ‘wrong’ with it if you aren’t choosy about décor. Rather, it was just that the section we stayed in very much shows its ‘era’ and age. We would have stayed in a resort room rather than a hotel room had we had the option, but unfortunately the lagoon pool was under maintenance during our stay so the resort rooms were not bookable. Let’s hope we can stay in the resort section in future. That said, the one-bedroom ocean view suite in the hotel section was pretty good value for the large amount of space you get but we did feel like we’d been transported back to a 1980s business hotel. Clean, but dated. The view from the balcony was great, the bed was very comfy, the inclusion of a coffee machine was good, the receptionist was very welcoming and the delivery of an icebucket was swift! So, other than our personal dislike for the dated décor, as I say, there was nothing particularly ‘wrong’. Well, I suppose we did find one thing wrong; at least VERY annoying anyway: we left some belongings in the shower and they were discarded by housekeeping. We rang well within 24 hours of leaving, as soon as we realised, and we were told no items had been logged as found in the room, which of course is not true! We respect the fact that the hotel might discard items after a period of time but not that quickly. Also, just because the items were not, say, clothing or jewellery or mobile phones etc, we don’t think it is the hotel’s right to decide what can be tossed or considered rubbish and what should be held. The products we accidentally left behind were very specific to us and had value and have taken time to replace, so it was extremely frustrating. Also, the absurdly long-winded phone call to get to speak to anyone about the issue, after circulating around through many ‘departments’, only exacerbated the annoyance.
Date of stay: March 2024
Trip type: Travelled as a couple
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Reviewed 19 April 2024

Not a 5 star resort. So glad it’s the wet season and didn’t have to pay the exorbitant dry season price for a very basic room, with no mini- bar, terrible coffee and with baby cockroaches in the bathroom.
Pool area great though and thankful for late checkout.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ned2310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2024

We had a lovely upgraded room with a bottle of champagne on our arrival. It was our 32nd wedding anniversary, so that was a very sweet gesture. I had requested a 'quiet' room because we are bush residents and are quite sensitive to 'urban' noise LOL. The room was wonderfully quiet. We booked into Dragon Court for dinner which was lovely, the food is very good. Found the included breakfast a bit odd, chose off a menu and apparently it did not include the coffee and we had to pay for our two coffees. Although tea (bags) was included. Would have preferred a buffet type, but that is just my preference. I think I remember the breakfast prepaid was like $29 each. So, really coffee should have been included.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Lynda P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024

My partner and I stayed here for 4 nights and it did not disappoint!
The service here is amazing. We had a early tour to Lichfield Park and arrived a bit too late for breakfast but the staff were lovely enough to put it in take away boxes along with bottled water, juices and even some beach towels.
The food is great and the lagoon pool for guest only made it feel like you were in Bali with a beach and swim up bar.
The infinity pool had an incredible view for sunrises and sunsets. The pool gets very busy during dry season so would recommended snagging a beach chair prior the public going there for the beach day club.
Beds are super comfy too.
Only faults were the construction work above our room starting at 7am - would have been nice to have pre warning and the the fact they charge extra for a barrista made coffee which you would expect to be included in the price per night.
Will definitely being coming back here when we are back in darwin

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank ECowan95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023

We booked the view restaurant in error. It has no view but the service and food are good. Room was good and all the staff very helpful. Free parking in front of the casino is OK. Hotel is close to the Botanic Gardens

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Charles B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023 via mobile

We booked three nights a year ago. We specifically requested adjoining rooms as we had young children. A few days before my daughter rang to check that two of the three rooms were adjoining and we were advised ‘yes’. But at checkin we were advised that the two queen bed configuration of the lagoon rooms are not adjoining. Go figure why we were to find out then. They said it is two queen beds and a king bed for adjoining. We said that would be fine however there were no adjoining rooms left.

On the second day our room was not cleaned, so no new towels or the limited toiletries they provide. When we questioned why - their response was did you advise at checkin that you wanted your room cleaned every day. Seriously….. very disappointing indeed.

Date of stay: December 2023
Trip type: Travelled with family
Thank dmh280959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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