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Donna
Berry, Australia

Poor service

1.0 of 5 bubblesReviewed 26 Dec 2023via mobile
We booked three nights a year ago. We specifically requested adjoining rooms as we had young children. A few days before my daughter rang to check that two of the three rooms were adjoining and we were advised ‘yes’. But at checkin we were advised that the two queen bed configuration of the lagoon rooms are not adjoining. Go figure why we were to find out then. They said it is two queen beds and a king bed for adjoining. We said that would be fine however there were no adjoining rooms left.

On the second day our room was not cleaned, so no new towels or the limited toiletries they provide. When we questioned why - their response was did you advise at checkin that you wanted your room cleaned every day. Seriously….. very disappointing indeed.
Date of stay: December 2023
Trip type: Travelled with family
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Reviewed 22 November 2023 via mobile

We spent five days in Darwin. Two at Travelodge (everything good except restaurant not open apart for breakfast) and, thinking we were going to spoil ourselves, with a reservation three days in an ocean view suite at Mindil Beach Resort (booked in August at $330 per night.
Well, arrived early from checkout from Travelodge) and told check-in at 3.00 but will telephone us if becomes available earlier. Same lady asked us to confirm that we wanted daily room service which we confirmed.
We did get a call before 3.00 and checked in.
Cutting to the chase - the resort appeared to be less than half occupied, our room was in far corner on level 1 set back from beach, room was in need of refurb, mould and very chipped basin, appeared to be only one other occupied room in our quadrangle on level 1, went to included breakfast first morning and told our breakfast reservation was in name of Bennet (famous Darwin street name and not our name), despite complaining in person at reception our room was never serviced (did manage to get some fresh towels by request on one of the days). Again complained on checkout - 'sorry'.
Although we paid a big premium to going rate that week (our fault - we should have checked, cancelled and rebooked before flying to Darwin), we didn't expect this second rate treatment.
Lesson - be alert and more assertive in future.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank winnies65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2023

Friendly staff - Sheridan on Reception helped with day trip info, arranged champagne for birthday/anniversary. Great view from ocean facing suite. Some aspects a bit tired, all restaurants very noisy - Italian disappointing. Daily newspapers and good breakfasts. Very comfortable bed, sunset view from balcony gorgeous...Mindil Beach was recommended to me and I've recommended it to others and would return...

Room tip: Lagoon pool for guests only, infinity pool open to happy locals over weekends. Choose a room facing the sea - sunsets included free.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank tequilashotter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2023

The resort is very dated and badly needs a refurb. This goes for the breakfast area and the reception desk. The resort has music constantly going especially in the pool area which was just annoying and very loud. The italian restaurant was good.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank MargieCronulla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023

Our choice to stay here every year on an annual fishing trip. Always helpful staff. Rooms and amenities are good. Next to markets as well. Restaurants on site. No complaints, easy parking, nice pool and outside area.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Ivan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2023

Starting with the good bits. Fast and Friendly Checkin. Bed and pillows were comfortable but bed rolled around too much. Shower hot and good pressure. Food and Cocktails very nice. Cleanliness was really bad. A dirty spoon sat outside a room door for 3 days. The nights before party around the pool area still there at breakfast. Walls super thin week night were quite but weekend nights noone sleeps.

Room tip: Midweek only. Weekend full of backpackers using the facilities and parties that don't sleep.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kylie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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