We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
winnies65
Gordon, NSW

Disappointed with room and service

2.0 of 5 bubblesReviewed 22 Nov 2023via mobile
We spent five days in Darwin. Two at Travelodge (everything good except restaurant not open apart for breakfast) and, thinking we were going to spoil ourselves, with a reservation three days in an ocean view suite at Mindil Beach Resort (booked in August at $330 per night.
Well, arrived early from checkout from Travelodge) and told check-in at 3.00 but will telephone us if becomes available earlier. Same lady asked us to confirm that we wanted daily room service which we confirmed.
We did get a call before 3.00 and checked in.
Cutting to the chase - the resort appeared to be less than half occupied, our room was in far corner on level 1 set back from beach, room was in need of refurb, mould and very chipped basin, appeared to be only one other occupied room in our quadrangle on level 1, went to included breakfast first morning and told our breakfast reservation was in name of Bennet (famous Darwin street name and not our name), despite complaining in person at reception our room was never serviced (did manage to get some fresh towels by request on one of the days). Again complained on checkout - 'sorry'.
Although we paid a big premium to going rate that week (our fault - we should have checked, cancelled and rebooked before flying to Darwin), we didn't expect this second rate treatment.
Lesson - be alert and more assertive in future.
Date of stay: November 2023
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
The Smith Hotel Darwin
AU$237
Fully refundable
  • Priceline
    AU$237
  • Hotels.com
    AU$196
  • Expedia.com
    AU$214
1.6 km from Mindil Beach Casino Resort
Pool
Restaurant
Lobby
AU$251
  • Doubletree
    AU$251
  • Vio.com
    AU$246
  • Expedia.com
    AU$250
1.6 km from Mindil Beach Casino Resort
Free parking
Pool
AU$312
  • Expedia.com
    AU$344
  • Algotels
    AU$298
  • Hotels.com
    AU$346
2.2 km from Mindil Beach Casino Resort
Free Wifi
Free parking
AU$236
  • Hotels.com
    AU$281
  • Vio.com
    AU$214
  • Priceline
    AU$250
2.0 km from Mindil Beach Casino Resort
Free Wifi
Pool
AU$217
  • Hotels.com
    AU$260
  • Agoda.com
    AU$194
  • Expedia.com
    AU$258
2.2 km from Mindil Beach Casino Resort
Free Wifi
Free parking
Exterior
AU$245
Get rewarded with One Key
  • Hotels.com
    AU$246
  • Vio.com
    AU$229
  • Trip.com
    AU$246
2.0 km from Mindil Beach Casino Resort
Restaurant
Room service
AU$177
  • Priceline
    AU$183
  • Vio.com
    AU$164
  • Expedia.com
    AU$224
2.2 km from Mindil Beach Casino Resort
Free Wifi
Pool
AU$296
  • AdinaHotels.com
    AU$287
  • Vio.com
    AU$289
  • Expedia.com
    AU$297
2.7 km from Mindil Beach Casino Resort
Pool
Restaurant
AU$279
Fully refundable
  • Travelodge.com.au
    AU$271
  • ZenHotels.com
    AU$223
  • Expedia.com
    AU$278
1.7 km from Mindil Beach Casino Resort
Pool
Restaurant
Cabin with one queen bed
AU$157
  • Priceline
    AU$172
  • Agoda.com
    AU$133
  • Expedia.com
    AU$165
4.9 km from Mindil Beach Casino Resort
Free parking
Pool
View more hotels in Darwin
Reviews (1,103)
Filter reviews
1,103 results
Traveller rating
311
369
230
106
87
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
311
369
230
106
87
Show reviews that mention
All reviews lagoon pool swim up bar mindil beach il piatto dragon court spa bath chinese restaurant mindil markets the ground floor cullen bay vue sandbar cbd
Selected filters
Filter
Updating list...
12 - 17 of 1,103 reviews
Reviewed 14 November 2023

Friendly staff - Sheridan on Reception helped with day trip info, arranged champagne for birthday/anniversary. Great view from ocean facing suite. Some aspects a bit tired, all restaurants very noisy - Italian disappointing. Daily newspapers and good breakfasts. Very comfortable bed, sunset view from balcony gorgeous...Mindil Beach was recommended to me and I've recommended it to others and would return...

Room tip: Lagoon pool for guests only, infinity pool open to happy locals over weekends. Choose a room facing the sea - sunsets included free.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank tequilashotter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2023

The resort is very dated and badly needs a refurb. This goes for the breakfast area and the reception desk. The resort has music constantly going especially in the pool area which was just annoying and very loud. The italian restaurant was good.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank MargieCronulla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023

Our choice to stay here every year on an annual fishing trip. Always helpful staff. Rooms and amenities are good. Next to markets as well. Restaurants on site. No complaints, easy parking, nice pool and outside area.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Ivan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2023

Starting with the good bits. Fast and Friendly Checkin. Bed and pillows were comfortable but bed rolled around too much. Shower hot and good pressure. Food and Cocktails very nice. Cleanliness was really bad. A dirty spoon sat outside a room door for 3 days. The nights before party around the pool area still there at breakfast. Walls super thin week night were quite but weekend nights noone sleeps.

Room tip: Midweek only. Weekend full of backpackers using the facilities and parties that don't sleep.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kylie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2023 via mobile

I am so not a casino person but I stayed here as I was working at function held at the resort. My room was fine - clean, comfortable, spacious - but you would expect that. Shower was hot and strong on the top floor. Full marks there. The infinity pool by the beach was beautiful - until 11.00 am when they started playing loud crap music over the speakers utterly destroying what was hitherto a tranquil, relaxing atmosphere. The pool area then turned into a circus till closing time. Great Eggs Benedict at breakfast on the first day. Coffee on the Sunday was delivered late, cold and not to order. Twice. Cheerful, attentive staff. Fitness centre is elementary but ok. Overall verdict? Fair to middling: some pluses, some minuses. Given the horrendous airfares to Darwin these days, they need to work a bit harder, I reckon.

Date of stay: September 2023
Trip type: Travelled on business
1  Thank johnsZ1019BJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews