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Eleanor C
Adelaide, Australia

Great stay but room view didn't match description

4.0 of 5 bubblesReviewed 25 May 2021
We booked a 3 night stay in a superior spa room with "spectacular garden or ocean views". Our room looked through a palm onto a side wall!
The room & bathroom were well equipped & comfortable except no drinking water is provided which is unusual for a hotel of this calibre.
We enjoyed a dinner in The Vue restaurant. We also enjoyed good bar & food service at the Infinity pool on the Friday where there was a good atmosphere & stunning view.
All staff we dealt with were friendly & helpful.
Date of stay: May 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 23 May 2021 via mobile

We booked a suite for our 5 day stay. This was spacious and comfortable though the ‘side’ view was a little disappointing. Request 305/308 for front (beach) view.

Staff were always warm and welcoming; food was good and service for meals/ room service prompt.

The location of the resort means it is an easy stroll along the esplanade into the CBD, though not much to see or do ‘in town.’

The adults only INFINITY Pool is very entertaining: Friday through Sunday it is open from 12-8pm for food, drinks and dancing! Surely the most popular spot to be on those days.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank C9462DWjasonh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2021

We stayed here for 5 nights. The pool, gardens, casino and restaurants are wonderful, however there are a few issues. The gate into the lagoon pool is quite confusing, you have to swipe your room key to enter, however it’s located away from the gate. Watched multiple people unable to access the pool area after not being able to figure out how to open the gate, a simple resolution would be a sign on the gate. The infinity pool being open to the public whilst the resort is under staffed doesn’t work. Priority should be given to in-house guests, not enough seating and over a 50 minute wait for a drink. Completely understand staff is difficult due to Covid however it’s frustrating to see others who haven’t paid to stay on sun loungers around the pool with a drink in hand whilst you’re unable to. Our room was a connecting one and we were able to hear EVERYTHING from the room next door, from the TV to their conversations crystal clear. Recommend requesting a non-connecting room. Other than that the staff were polite and helpful. When you did finally get your food and drinks they were fantastic in flavour and size.

Date of stay: May 2021
Trip type: Travelled with friends
3  Thank Williamsonash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2021

Booked for one night before setting off on a road trip around NT. Perfect way to start by relaxing by the pool and then dinner at the Vue. We had an Ocean View room and this was spacious and relatively quiet with great views.

Room tip: Go for an ocean view room.
Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2021 via mobile

Beautiful resort . Staff very pleasant and accommodating.
Would stay here again in a heartbeat .
Have the congee for breakfast, you won’t be disappointed .
Cocktails at the swim up bar are limited and a bit pricy but overall it didn’t matter .

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Wendy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2021

Rooms are awesome, swim in swim out for the kids spectacular. But upon check in we were told no 'service would be done for the rooms unless requested'....what for $900 per night??? I did request and it took 3 hours and 4 phone calls to reception. The Wifi didn't work in our room, that was more phone calls, the IT guy finally came down and said it didn't work and problem with the server in the room ??? Never heard from him again.....nor had wifi for the entire stay. Should of been the highlight of our stay in Darwin, but sadly no.

Room tip: We went for the expensive pool side rooms - swim in and out - as on a family vacation... only reason I would ever stay at this place again.
Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank O2989FOlindac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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