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Reviewed 13 August 2023

The hotel does show its age but it is clean and tidy. It could do with a bit of a revamp as well. The breakfast was good but on their websit it states the breakfast is open from 5.30am but it is only open from 6.30am so if you are doing ant tours out of Darwin you will not have a chance to get breakfast as we found. But overall the hotel is a good place to rest your body after a hard day of exploring

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Vickib114
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD, responded to this reviewResponded 13 August 2023

Dear Vickib114,

Thank you very much for sharing your thoughts on your recent stay with us. We greatly appreciate your feedback, as it helps us understand areas where we can improve.

We're glad to hear that you found our hotel to be clean and tidy. We do acknowledge your point about the need for updates, and we're taking your suggestion seriously as we consider our future plans.

We apologize for any confusion regarding the breakfast timing. Your feedback is important, and we'll certainly work to ensure that the information on our website accurately reflects the operating hours.

We're pleased to know that overall, our hotel provided you with a good resting place after your explorations. Your support means a lot to us, and we hope to have the opportunity to welcome you back in the future, with enhancements that elevate your experience.

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Reviewed 10 August 2023

We had a great stay at the Novotel Darwin.

Of particular note was the young lady on reception who was super helpful with sorting our move to a larger room and providing 2 roll-away beds in the room - thank you very much!

The room itself was a great size and we had a very comfortable bed.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Craigobau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD, responded to this reviewResponded 13 August 2023

Hi Craigobau,

Thank you sincerely for sharing your wonderful experience at Novotel Darwin. We're absolutely delighted to hear that you had a great stay with us.

It's truly heartwarming to know that our staff in the reception provided exceptional service and went above and beyond to accommodate your needs. We'll be sure to pass on your gratitude to her as a token of your appreciation.

We're thrilled that you enjoyed your spacious room and the comfort of the bed. Creating a comfortable and welcoming environment is what we strive for, and it's rewarding to know that we succeeded in making your stay memorable.

Thank you for choosing Novotel Darwin, and we hope to have the pleasure of welcoming you back in the future. Your support and kind words mean a lot to us.

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Reviewed 4 August 2023

My hub and I enjoyed our stay thoroughly with Novotel Darwin CBD cause the front desk staff were warm and welcoming. Special shout out to Vintan, Hendry n a lady staff who is pregnant. These 3 front desk staff assisted our queries promptly and professionally. This hotel is conveniently located within walking distance to lots of attractions/restaurants/supermarket. My hub and I are pleased to have chosen Darwin and Novotel Darwin CBD to celebrate our 30th wedding anniversary. Keep up the good work front desk staff. U r the gem for making our stay a memorable one.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LilyLee777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD, responded to this reviewResponded 9 August 2023

Dear Lily,

With heartfelt joy, we extend our sincerest gratitude for choosing to celebrate your special milestone with us at Novotel Darwin CBD.

It warms our hearts to know that your stay with us was nothing short of remarkable. Your kind words and appreciation for our front desk staff have been received with immense gratitude. Your recognition of their dedication and hard work serves as a true inspiration as we continuously aim to provide our guests with exceptional service.

We are thrilled to have been a part of your memorable moments, and your delightful experience is a testament to the commitment and passion that we pour into our hospitality. Your satisfaction fuels our drive to create cherished memories for every guest that graces our doors.

As you look back on this special time spent with us, we eagerly anticipate the privilege of hosting you once again. May your future stay be as enchanting and unforgettable as the one you have just experienced, if not more so.

Thank you once again for choosing Novotel Darwin CBD. It is our honor to have been a part of your journey, and we look forward to the pleasure of welcoming you back for another chapter of warmth, comfort, and exceptional service.

With warm regards,

Quennie Pearl Lazarte
Front Office Manager
Novotel Darwin CBD





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Reviewed 3 July 2023 via mobile

Hotel really needs updating, room facilities very basic. The staff on reception and in the Resturant at breakfast were lovely and weeny out of their way to help you but I was disappointed with the hotel itself and the quality of the rooms and furnishings

Date of stay: June 2023
Trip type: Travelled with friends
Thank 121kellies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD, responded to this reviewResponded 9 August 2023

Hi Kellie,

We want to express our sincere gratitude for choosing to stay with us during your recent visit. Your thoughtful gesture in sharing your valuable feedback is truly appreciated.

We would like to extend our heartfelt apologies for any inconveniences you may have experienced during your stay. Your insights are invaluable to us, and we are genuinely sorry if the appearance of our hotel left you with a less than ideal impression. Please be assured that your comments have been diligently conveyed to our management team, who are already working tirelessly to enhance the overall ambiance and facilities of the hotel. Your constructive input is guiding us toward positive changes that will undoubtedly elevate the experience for all our esteemed guests.

On a brighter note, we are thrilled to learn that despite the challenges you encountered, our dedicated staff managed to make your stay truly memorable. Their commitment to exceptional service is indeed the cornerstone of our hospitality, and we are pleased to hear that their efforts contributed to a wonderful experience for you.

As we continue our journey towards improvement, we eagerly anticipate the opportunity to welcome you back to Novotel Darwin CBD in the future. It is our sincere hope that when you return, you will witness firsthand the positive transformations we are implementing based on your valuable feedback.

Once again, thank you for choosing Novotel Darwin CBD. We look forward to the privilege of hosting you again and providing you with an even more delightful and rejuvenating stay.

Warm regards,

Quennie Pearl Lazarte
Front Office Manager
Novotel Darwin CBD





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Reviewed 2 July 2023

This is an old hotel which needs major renovation. It is dark and the room configuration is awkward and very dark. The bathrooms are old style with chip bathtubs and sinks. Considering we paid over $400.00, and they don't even give you complementary water, it is a bit rich.
The restaurant food is poor, and we had to wait for our meal for more than an hour. The waitress was very apologetic but that wasn't her fault.

Room tip: Old hotel and dark. Decent size room. Convenient location
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank 802RichardT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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