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Laramber
Greater Newcastle, Australia
Needs help.
2.0 of 5 bubblesReviewed 7 July 2021via mobile
Nice staff in an old place needing help it’s unlikely to get. With a spruce up it could get to the 4 stars it pretends to be.
Wife said 1 star. I said 3 so there it is.
Check my photos.
Entering lockdown we needed a good place to be with the kids 22 hours a day. So we left the NT.
Date of stay: May 2021Trip type: Travelled with family
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Reviewed 5 July 2021

Hotel was a bit sad, needs a good clean and renovation, but could have looked past that if the service had been better. Some of the staff were excellent, friendly and helpful. But not all.
When we checked in, to our surprise we were told that breakfast was included, which we questioned, and were assured that it was. So we turned up for breakfast the next morning, to a very surly host, who told us it wasn't. When we advised we had been told otherwise, she then looked our name up on a second list and agreed it was included. Same thing happened the next day.
When we checked out, we received a bill for breakfasts, which when queried they dropped. Then days after leaving, we notice they have charged our credit card for breakfast. After three phonecalls, and having been assured they would reverse the charge on several occasions, they eventually did reverse the charge.
We would have been quite happy to have not had breakfast included, but this farce when they kept assuring us it was included, and then charging us without permission, and then lying to us about the charge being reversed was unnacceptable.

Date of stay: June 2021
    • Value
    • Rooms
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Thank Kate N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2021

We recently stayed for two nights in a two bedroom apartment. The location was perfect! But the hotel is in need of refurbishment. Paint peeling off doors, old non-used aircon controls on the walls collecting dust, stuffy smell in the room, couch had stains on one side of cushion and an almost tear on the other side. The lifts were quite slow, not all the button lights working. The phone in the room was fully of dust and couldn’t find details on what number to dial for reception. Really needs some TLC.

Date of stay: June 2021
Trip type: Travelled with family
Thank MariaB14641
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2021 via mobile

This hotel was booked by my travel agent as I was about to my home to go to Darwin I read TripAdvisor reviews and all the complaints are justifiable. How this hotel claims to be 4stars I do not know. It would be lucky to be 3stars.
As you enter the hotel you see faded main sign, inside is gloomy carpet is stained front desk small and cluttered. The lift had large dents. The room had mould on the walls and the carpet was stained. I did not sleep much that not night as the sheets were scratchy and the room was noisy. The noise was some sort of plant aircon or refrigeration. Breakfast was ordinary.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Peter W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2021 via mobile

Everything was good, but the pool was laughable. 6 people and it was crowded, normal tv would have been better if offered Netflix. I did think the carpets looked very old and needed a clean. Staff were excellent. Meals great and loved the coffee,

Room tip: Ask for a room overlooking sea, great views
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Best G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 May 2021 via mobile

Firstly I would be clear that I’m not the type to whinge about hotel service. In fact this is my first ever review. In this instance myself and my wife were very disappointed by the level of service provided by the Novotel Darwin CBD to the extent we need to share our experience in the hope the provider improves its service.

As background we arrived very late on Friday evening just passed due to airline delays. The night duty Manager at Reception was extremely engaging but that was where the positive experience ended. As we entered the Junior Suite we were impressed with the roomy layout. Unfortunately the queen size bed was in such a state of disrepair for management not to have previously been advised and remedied the broken bed is very poor. The bed was akin to a hammock with absolutely no support on the right hand side, so much so that I initially thought it was two singles joined with one being broken. Due the late time we determined to put up with it. After a crap sleep and upon inspection in the a.m. it was obvious the bed had been broken for sometime as the middle supporting wheel was actually missing where the bed slumped onto the floor.

My wife raised the issue with the Reception/Duty Manager Saturday morning and the response was ‘I’ll make a note of that’. No other level of professional response was forthcoming. Disappointed

Upon checkout we enquired as to being able to leave our luggage securely at the Novotel Darwin CBD hotel due to our engaging an overnight tour that precluded luggage carriage. The Reception Manager readily offered secure lodgement in the hotel locked luggage room. Unfortunately his less than impressive performance included not being able to find the keys for the secure room. He undertook that if we left the luggage near/outside reception he’d lock it up for us. We did insist he place Novotel luggage tags on the two bags so they were not included in other luggage sent for transit.

So we arrived Sunday morning to find the luggage had not moved from where we left it unsecured in the custody of the Saturday morning Reception Manager. It had not been secured and luckily was not stolen or removed. We were that pi..ed we collected the luggage unchallenged without speaking to Reception.

Never again.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank 163carrieb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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