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Novotel
AU$329
Fully refundable before Sun, 9 June
No prepayment needed
AU$329
Fully refundable before Sun, 9 June
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Azure H

Still no pool

1.0 of 5 bubblesReviewed 6 Apr 2024
Stayed at the Novotel for 5 nights purely for their new pool area. Unfortunately pool was closed for the entire time we were there. Staff had no idea when it would open and gave us several different reasons for its closure, one staff member went as far as saying the Darwin airport had closed the pool and we should take it up with them. The other pool was dirty and murky. It had a lot of debris on the bottom. Rooms were old and basic, it also had a bad musky smell. The one good thing is that’s close to the airport!
Date of stay: April 2024
Trip type: Travelled on business
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 March 2024 via mobile

Absolutely disgusting, from the moment I stepped out of the lift the whole place stank. The first room I could not stay in due to the smell, the next was not much better. Both pools were out of order, told we could walk across to the other hotel to swim. The restaurant was closed, the poolside food was an over priced under stocked display cabinet if pre-made options.
When our flights out were canceled , I was told the price for an extra night was more and would be back in the stinky rooms or the cost was even more
I came here due to the name and thought it would be nice as I am travelling with a new employee on his first work trip - absolutely disgusting.
Do not stay here, the rooms are not what are pictured at all

Room tip: Don’t stay here, avoid avoid avoid
Date of stay: March 2024
Trip type: Travelled on business
Thank 380ja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2024 via mobile

A great convenient location if travelling, offering shuttle to and from airport. Rooms are spacious and functional especially the 2 bedroom Appartment and reception service is good. The addition of the new pool entertaining area is huge bonus, proving popular with many.

Date of stay: December 2023
Trip type: Travelled with friends
Thank Tony W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desi Korina, Guest Services / Front Office at Novotel Darwin Airport, responded to this reviewResponded 11 January 2024

Dear Tony W,

Thank you for taking the time to share your feedback with us! We are delighted to hear about your positive experience during your stay at our hotel.

It's great to know that you found our location convenient, and the shuttle service to and from the airport was helpful for your travels. We appreciate your kind words about the spacious and functional rooms, especially the 2-bedroom apartment. Our team is dedicated to providing excellent service, and we're pleased to hear that you found the reception service to be good.

We're thrilled that you enjoyed the new pool and entertaining area; it's indeed a fantastic addition for our guests to relax and unwind.

Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.



Best regards,
Desi Korina

Front Office Manager
Novotel and Mercure Darwin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desi Korina, Guest Services / Front Office at Novotel Darwin Airport, responded to this reviewResponded 3 January 2024

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 December 2023

The only thing good about this hotel is proximity to the airport and the staff.
Buffet overpriced, options limited and coffee the worst I have ever tasted. I got there at 9.45am (finishes at 10.30) and they just stopped replenishing things.
But what choice do you have - Breakfast choices are overpriced buffet or pastries. Seems the a la carte option advertised doesnt exist.
No real restaurant.
Pool great but wayyyyy overcrowded, terrible smell around the drain.
Shower like a weak rain, drain in the shower smells like sewage.
Blood on the only 2 pillows in the room.
No gym that I could find.
No room service - you have to go collect.
No tv guide.
Lots of noise overnight.
Limited parking.

Staff lovely though and wifi efficient.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Mikala W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desi Korina, Guest Services / Front Office at Novotel Darwin Airport, responded to this reviewResponded 26 December 2023

Dear Mikala,

We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. Your comments are crucial to our continuous efforts to improve our services and facilities.

Firstly, I would like to extend my sincere apologies for the inconveniences you experienced during your stay. We are truly sorry to hear that the breakfast options did not meet your expectations and that the buffet fell short of providing a satisfactory experience. Your feedback about the coffee quality has been noted, and we will certainly address this matter with our culinary team.

We also regret any inconvenience caused by the overcrowded pool and the unpleasant smell around the drain. Rest assured that we will investigate and take the necessary steps to address these issues promptly. Additionally, we are sorry to hear about the condition of your room, particularly the shower, pillows, and the noise disturbance. Your comments have been shared with our housekeeping team for immediate attention.

Concerning the gym, our Gym is located at Novotel Darwin Airport, Ground floor. in regards of room service, TV guide, and parking limitations, we understand how these aspects contribute to the overall guest experience, and we appreciate your insights. We will review our current offerings and make necessary improvements to enhance the overall guest experience.

On a positive note, we are pleased to hear that you found our staff to be lovely and our Wi-Fi efficient. We will share your kind words with our team, as they take great pride in providing excellent service.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding. We value your feedback, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future.

Warm regards,
Desi Korina

Front Office Manager
Novotel and Mercure Darwin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023 via mobile

Receptionist was always busy and always took the checkouts rather than arrivals despite how long someone was waiting, dining in poolside restaurant for breakfast was a waste of time waited 20 minutes to have my order taken, then had to physically go and see the manager to find the attendant who then said to wait another 10 minutes.
Bed was comfy and room was comfy, aircon was able to be adjusted to my liking not

Room tip: Sit down when you arrive and take a load off in reception area, wait for the receptionist to be available if there is a line up.
Date of stay: November 2023
Trip type: Travelled solo
Thank 674kenyam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desi Korina, Guest Services / Front Office at Novotel Darwin Airport, responded to this reviewResponded 19 November 2023

Dear 674kenyam,

Thank you for choosing Novotel Darwin Airport and sharing your valuable feedback with us. We appreciate your comments about the comfort of the bed and room, as well as the flexibility of adjusting the air conditioning to your liking.

However, we regret to learn about the challenges you faced with the service, particularly the delays at the reception and the poolside restaurant during breakfast. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and we will address these issues with our team to ensure a more efficient and prompt service for our guests.

We strive to provide a seamless and enjoyable experience for all our visitors, and your insights are instrumental in helping us make the necessary improvements.

Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back to Novotel Darwin Airport and provide you with an enhanced experience.

Best regards,
Desi Korina

Front Office Manager
Mercure and Novotel Darwin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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