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Novotel
AU$329
Fully refundable before Sun, 5 May
No prepayment needed
Booking.com
AU$329
Fully refundable before Sun, 5 May
Vio.com
AU$298
Fully refundable before Sun, 5 May
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Cheryl M
Sydney
The Worst Possible Experience
1.0 of 5 bubblesReviewed 4 Aug 2023
From the moment we rocked up to this hotel in the midst of a construction project, we had a terrible experience.
While I was checking in I asked if we could get assistance with our baggage. The person who was supposed to help us looked at me and said he had to go somewhere else first and would come back & help us. He never came.

When we saw the room we were assigned, it was so small most of our luggage wouldn't fit. It was very dated. We complained and they provided a nicer, larger room.

On the plus side, the restaurant was quite good & the staff were good.

In the morning we wanted to check out & get a shuttle to take us to the airport. We dialled the internal number twice & the phone just rang out. I called the outside line and no one answered. When we went down to reception, the person there just shrugged his shoulders.

Then....we asked for a shuttle to take us to the airport. We waited 10 minutes & then just walked to the airport.

Poor service all around.
Date of stay: August 2023
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 31 July 2023 via mobile

You can walk from the airport terminal to this hotel but they also have a shuttle bus. It’s a nice hotel - nothing flash but good for a one night stay as you transit in and out of Darwin. Staff were lovely and the room was clean. I didn’t eat here but the restaurant and and pool areas looked nice.

Date of stay: February 2023
Trip type: Travelled solo
Thank SeekerAus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2023

Efficient shuttle service from the airport and friendly helpful reception. Clean room & bathroom, good a/c, TV (including Sky) and shower (with external exhaust).
But - very old tired room with very old mis-matched furniture. Absolutely minimal milk & teabags. No safe. And not cheap!.
Our stay was greatly improved with a very good well-priced breakfast by the pool, with great service from a smiling helpful Renee. Gets the job done for an overnight, that's all.

Room tip: Ask for a room opposite side to the construction work between Novotel & Mercure.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank KandTCanberra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2023 via mobile

It may call itself a Novotel, but it bears little resemblance to any others in the international chain. It is a very (very) basic motel. The photos on their site are very flattering- imagine that they were taken some time ago! ‘Tired’ doesn’t come close. And it is massively over priced.

Good points: the staff are very helpful and apologetic. The swimming pool is inviting- but the poolside bar wasn’t open (not at the weekend). Food was available at the Mercure next door- and was fine, as was the Mercure pool. Everything was clean (except the outside of the window on which ants had built a nest). It’s an easy stroll with a suitcase from the airport.

Surroundings: being redeveloped, dust everywhere, visually similar to trench warfare. Potentially, two years, worth a visit

Really angry that it wasn’t made clear how poor the hotel was.

Room tip: Walk to the hotel, don’t both with the shuttle
Date of stay: March 2023
Trip type: Travelled as a couple
Thank Nigel W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2023 via mobile

Staff are all so lovely and therefore I rate them 5/5. It’s a construction site though. Just awful. Nothing was open so we were asked to go next door to Mercure hotel to eat 26 Jan. car has to be parked over the road in a special compound. It’s just not pleasant.

Room tip: Wait a year til it’s finished
Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank dreamonixx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2023

My room was very small and basic and the window would not open so it was stuffy and had a cleaning product smell. The hotel is currently undergoing construction. The restaurant is closed on the weekends. The pool was lovely, the staff are efficient and the shuttle bus to the airport is a great service. Next time I would stay in a balcony room on a week day.

Date of stay: January 2023
Trip type: Travelled solo
Thank sakuratanoshiii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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