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Reviewed 26 September 2019

I can see how Voyages Sails was once 5 star but it’s tired now so I think it’s a false economy to be selling it as that when the rooms are 3 star and reception etc 4. Voyages own the entire resort of Yulara so they have the market from the campsite to the apartments, the shops, cafes etc to the so claimed 5 star hotel. Being in the middle of no where they can charge what they like! I wish I booked one of their other accommodation like the outback pioneer lodge or the lost camel. The Garden Desert is better if you are after the almost 5 star and it has views of the rock. There is a free shuttle bus around the resort but the coach transfer to the rock is expensive at $49 return per adult and you have to book. (Described as affordable hop on hop off!) Last coach back is 3pm so you will need to book a tour to see sunset.(expensive but worth it especially the bbq dinner sunset tour). If you are limited on time and money then I would suggest hiring a car either from the airport or the resort tourist office. We used Avis and had freedom to spend the whole day at the Rock where we hired bikes to cycle round it (amazing experience) then climbed it. (Hurry as closing to climbers in October) Then we stayed for sunset again. Because the resort busses left at 3pm the rock was quieter in the afternoon so when we came back down about 5pm we didn’t have to battle two way traffic on the ropes. All in all I say the accommodation and resort are average and hugely expensive. The rock experience is amazing. If I was going again I would stay in the Lost Camel and hire a car.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank SandraS00
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 27 September 2019

Hi SAndraS00
Thank you for taking the time to share your experience and we are sorry to read that your stay did not meet expectations. While a refurbishment of Sails in the Desert will begin later this year we are working hard to ensure that guest rooms are maintained at the highest possible standard in the meantime and we sincerely regret that this was not your experience.
We appreciate that it is an investment to visit Uluru however we certainly wish to reassure you that it is our goal to provide a good value experience and we hope that you were able to enjoy a number of the cultural free guest activities that we have on offer throughout your stay. Unfortunately the operational costs of supply chain transport to a remote resort like ours is significantly higher than that of hotels based near major cities however operating as one resort we are able to achieve economies of scale that would be unlikely to be achieved if the hotels operated independently.
It may be of interest to know that Ayers Rock Resort is owned by the Indigenous Land & Sea Corporation and one of our key responsibilities is to promote and sustain eco-tourism, protecting pristine sites for many years to come. We work collaboratively with the local community to assist them to exercise sustainable environmental tourism practices, respecting and support the local culture and offering employment and training opportunities to the local and broader Australian and Torres-Strait Islander Indigenous communities. Profits from all business activities are directly and indirectly re-invested in the Indigenous and resort experiences and through various training and development programs in place around Australia.
We are pleased to read that you enjoyed exploring the National Park and we thank you for choosing to visit Ayers Rock Resort.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019

They have a muppet in their called Stephen Chapman. Shocking hope you do not run into him. The concept of looking after customers visiting is beyond them. Overpriced, pretend to be top end, but the camping ground is probably a better experience.

Date of stay: September 2019
    • Service
1  Thank Clayton C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2019

Average at best. The hotel has the luxury of very little competition and they certainly take advantage of that. Outdated rooms, no minibar, hair dryer not working in room, dirty and stained outdoor furniture, pool with no heating, so cannot swim unless the height of summer. The upside was the food was actually quite good. Would I come back? No!

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank Anna F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 24 September 2019

Hi Anna F
Thank you for taking the time to share your feedback, which I assure you is always appreciated and certainly considered.
We do greatly regret that your experience did not fully meet expectations as it is always our goal to provide a great base from which to explore and as such we are pleased to offer a range of accommodation options throughout the resort to suit differing budgets and styles.
Sails in the Desert will be completing an extensive renovation later in the year however in the meantime it is our goal to ensure our guest rooms are maintained at the highest possible standard and we therefore apologise if this was not your experience.
We hope you were still able to enjoye exploring the Uluru-Kata Tjuta National Park and we thank you for choosing to visit Ayers Rock Resort.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

Everything was great at this hotel , we had some minor service issues with the room and a lunch but they handled it really well which was the most important part
Overall a really nice place to stay , food was good and pool area was super relaxing

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kd743
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2019

Great hotel, fabulous staff. Friendly and great service. Camels to Sunrise was an absolute must do. The hike through the Valley of the Winds was another fantastic morning out in the desert. Segway around the rock at Sunset another highlight. Thank you...we will return.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank rodbutler10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 24 September 2019

Hi rodbutler10
Thank you for sharing your lovely review and we are delighted that you so enjoyed your stay at Sails in the Desert and of course exploring this beautiful destination. We very much look forward to welcoming you back in the future as it was certainly our pleasure to have you as a guest at Ayers Rock Resort.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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