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Sarah P

Great place to stay close to everything

Review of 57 Hotel
5.0 of 5 bubblesReviewed 18 Mar 2024
Place was very modern and clean. Great location. 24hr desk service. Coffee and tea station was also 24hrs. Room is regularly cleaned by maid service. Reasonably priced for its location. Lots of bars and restaurants walking distance. Close to the city.
Date of stay: March 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Max D, Guest Services / Front Office at 57 Hotel, responded to this review
Responded 9 Apr 2024
Hi Sarah,

Thank you for your wonderful review!

We're thrilled to hear that you enjoyed your stay with us and found our hotel to be modern, clean, and conveniently located. Providing 24-hour desk service and coffee/tea stations is part of our commitment to ensuring a comfortable experience for our guests.

We're delighted that you appreciated our housekeeping service and found our pricing reasonable for the fantastic location. It's great to know that you were able to explore Surry Hills with its array of bars, restaurants, and city attractions.

We look forward to welcoming you back on your next visit to the area!

Warm regards,

Max
Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews central station surry hills disco lift coffee and pastries disco lights dancing queen great location complimentary breakfast king room short stay one night stay great place to stay few minutes walk enjoyed my stay would stay again comfy bed business trip
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Reviewed 19 March 2024

Annoyed that hotel knew there was planned nightly roadworks outside building during stay but no mention of this. Jack hammer to 4am in the morning definitely not somewhere I would have booked. Best alert guests next time. Will not be back again unfortunately. Rooms ok, shower wets all bathroom floor a lot. Complimentary breakfast is plastic packaged food and usually hardly any left most days. Overall disappointing in the end.

Room tip: Good location
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Melanie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Max D, Guest Services / Front Office at 57 Hotel, responded to this reviewResponded 10 April 2024

Hi there!

Thank you for taking the time to share your feedback with us.

We're truly sorry to hear that your experience fell short of expectations due to the roadworks outside the building. We understand the importance of providing guests with all relevant information, and we apologize for any inconvenience this oversight may have caused.

We appreciate your comments regarding the room condition and breakfast offerings. Your feedback will be shared with our team as we continually strive to improve our services and amenities.

We sincerely hope to have the opportunity to welcome you back and exceed your expectations in the future.

Warm regards,

Max
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2024

Beautiful foyer which was so welcoming. Excellent sized rooms, we got an upgrade. Comfy beds, complimentary breakfast, tea & coffee was great. Although, not having it in the room was a little inconvenient. But, overall, excellent service. Would definitely go back.

Date of stay: February 2024
Trip type: Travelled with family
Thank Kaktobes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aash Shayka, General Manager at 57 Hotel, responded to this reviewResponded 13 March 2024


Hi Kaktobes,

Thank you for your glowing review!

We're thrilled to hear that you enjoyed your stay with us and that our reception and foyer left a positive impression on you. It's wonderful to know that you found your room to be lovely and spacious, and we're glad you appreciated the upgrade. Providing comfortable beds and complimentary breakfast, tea, and coffee are essential aspects of our hospitality, and we're delighted that you enjoyed them

We truly appreciate your recommendation and can't wait to welcome you back for another fantastic stay!

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2024

I've stayed at hotel 57 few times but the last time wasn't so good. The room smelt like a dead animal was hard to sleep. The pillows were thiner then a A4 piece of paper. Parking was a absolute nightmare but the hotel did sort it out in the end. This experience is shame considering the past has been really good hence why I stayed again. Won't be the last I come back but just let me down this time.

Room tip: No tips just do little better
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mrsoreknee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aash Shayka, General Manager at 57 Hotel, responded to this reviewResponded 13 March 2024

Hi Mrsoreknee,

We're truly sorry to hear about your recent experience at Hotel 57.

It's disappointing to learn that your stay didn't meet your expectations, especially after having enjoyed previous visits with us. Please accept our sincerest apologies for the unpleasant odor in your room and the discomfort caused by the thin pillows. We understand how crucial a good night's sleep is and regret that we fell short in this regard.

Additionally, we apologize for the inconvenience with parking, but we're glad to hear that we were able to resolve the issue for you eventually.

Your feedback is invaluable to us, and we will use it to improve our services and prevent similar issues from occurring in the future. We truly hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2024

A well kept boutique hotel located in leafy suburb of Surry Hills. Loved my single room and tidy housekeeping. Breakfast was included and 24 hour pod coffee machine. Tea and water. Shuttles service available to airport. Only 3 minutes to Central station. Perfect location and friendly staff. Love this place.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Sue B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aash Shayka, General Manager at 57 Hotel, responded to this reviewResponded 13 March 2024

Hi Suebanda2015,

Thank you so much for your fantastic review!

We're delighted to hear that you enjoyed your stay with us. Providing excellent service and maintaining a tidy environment are top priorities for us, so it's great to know that you appreciated our efforts. We're thrilled that you enjoyed your single room and the added convenience of morning bites, 24-hour pod coffee, tea, and water. Our shuttle service to the airport aims to make your travel experience as seamless as possible, and we're glad you found it helpful. Being just 3 minutes from Central station, our location truly is unbeatable, and we're glad it contributed to your overall satisfaction.

We can't wait to welcome you back on your next visit!

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Staff were lovely and friendly on arrival. Could not fault the check in process.

Rooms are very clean, with a funky vibe happening, nice change when travelling for work.

Location is great, being behind Central Station. Number of places to grab a bite to eat.

Highly recommend, thank you

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Catherine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aash Shayka, General Manager at 57 Hotel, responded to this reviewResponded 13 March 2024

Hi there!

Thanks so much for your wonderful review!

We're thrilled to hear you enjoyed your stay with us. Our team takes great pride in providing a warm and friendly welcome, and it's fantastic to know that you found the check-in process seamless. We're glad you appreciated the clean rooms and the unique vibe we strive to create. Being located behind Central Station does offer plenty of dining options nearby, and we're glad you were able to take advantage of that.

Thank you for recommending us, and we hope to welcome you back again soon!

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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