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Reviews (1,222)
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All reviewsdarling harbourone bedroom suitel'occitane toiletriestown hall stationfloor to ceiling windowskent stwasher and dryernespresso machinepool and gymgeorge streetdining tableliving areaqueen victoria buildinghigh floorhotel roombusiness triplate check
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Reviewed 2 April 2018

We have stayed at this hotel a number of times. On this visit we had a one bed apartment. Unfortunately the door to the bedroom didn't close, so my idea of being able to get of bed early without disturbing my wife didn't eventuate. Really disappointing since we paid in excess of $600. The room we stayed in is getting a bit tired and in need of a paint. The staff are always pleasant and the breakfast always nice. Nice l'occitane toiletries provided and a great shower. Parking expensive at $50.

Room Tip: A room up high will give you a good view of Darling Harbour
  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Operations Manager at Fraser Suites Sydney, responded to this reviewResponded 23 April 2018

Greetings Steven M,

Thank you for the sensational review. We are so pleased to have made a positive impression upon you! We love to make our guests happy, and we hope to have another opportunity to welcome you as our guest.

Kind Regards,
Tate Manduku

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

Smart, clean lines, great decor.

Modern apartment that is in a fantastic location.

I really really rated this room.

Maybe they could stick a few more coffee pods in the room ( I’m sure they would have if I had bothered to ask)?

The spa and pool area is really, really impressive

Will be staying again in the future.

Stayed: March 2018, travelled solo
Thank Ricky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Operations Manager at Fraser Suites Sydney, responded to this reviewResponded 9 April 2018

Dear rproudfoot,

Thank you so much for your very kind review of your stay here at the Suites. It is very good to read how much you enjoyed your stay. We look forward to welcoming you back very soon.

We appreciate your glowing review and I am delighted that you found so many aspects of your stay enjoyable and to your liking. Thank you for being our guest, and hope you will grace us as a guest in the near future.

Kind Regards,
Tate Manduku

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Reviewed 26 March 2018 via mobile

Stayed one week in this property during my Australia tour and its located near Darling Harbour & Chinese Garden (walkable distance).location wise and hospitality both are perfect. Just price is on higher side in comparison of other hotels in same area. I got a suit room on higher floor so view was good but lack of balcony in suite rooms give minus marks to this property.

Stayed: February 2018
Thank Pankajrajhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Operations Manager at Fraser Suites Sydney, responded to this reviewResponded 9 April 2018

Dear Pankajrajhans,

Thank you for taking the time to share your experience with other travellers. I am glad that you discovered we are a great alternative to staying in a traditional hotel room.

I appreciate the decision must have been difficult as there are many hotels to choose from so we are happy you have chosen us.

We appreciate having the endorsement of one of our valued guests, your kind comments have been shared with the rest of the team.

Kind Regards,
Tate Manduku

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Reviewed 26 March 2018

A 1 night stay for family function ended up 2 nights due to inter state and overseas vistors invited to family surprise function for us. Fraser Apartments is in Sydney CBD 3 min level walk from Town Hall Station . Close by are Chinatown, Convention Centre and Darling harbour, Woolworths supermarket , shopping and restaurants.We were fortunate of an upgrade to an apartment which gave us more space to entertain unexpected guests. Apartment was well designed and equipped and spotless. Staff were always helpful and friendly.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Frasers Hospitality
Thank homebythelake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Operations Manager at Fraser Suites Sydney, responded to this reviewResponded 9 April 2018

Dear homebythelake,

Thank you for sharing your recent stay experience with the Community!

Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities; and we look forward to welcoming you back to your home away from home in the heart Sydney.

Kind Regards,
Tate Manduku

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Reviewed 25 March 2018 via mobile

Stayed at the property a few times, the check in staff friendliness are inconsistent. The room was clean but appliances- microwave was broken. Housekeeping won’t clean the room until late afternoon. Location are great. Room are expensive but expectations are disappointed.

Stayed: March 2018, travelled solo
Thank buckland5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Operations Manager at Fraser Suites Sydney, responded to this reviewResponded 9 April 2018

Dear buckland5,

Thank you for your feedback we appreciate your kind words about our modern rooms with stunning views and our overall ambience and design.

However, we are saddened to hear your comments about our hospitality and service. We are usually known for our friendly and attentive staff that treats each guest with the same amount of respect and understanding. We are truly sorry that you felt different and for that would like to apologize. We hope that you will give us another chance and return to the hotel in the future.

Kind Regards,
Tate Manduku

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