Middle of winter, biting wind, freezing cold, heater not working, aircon zip, and a window that would not close, leaving a 3.5 inch gap for the wind to get in. No-one to ring to fix anything so I suffered until 3:00 am when I left and got a room at the holiday inn around the corner. Dropped my key back next morning and told them what happened..... not even an apology, let alone any thing else. Not even a thank you for the report of the maintenance needed... NEVER AGAIN.