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Reviewed 23 July 2019

kindly add more coffee rather than tea and if you knew that you're visitor will be staying for more than a week please add more dish washing soap, bathroom soap and shampoo as well as detergent for the clothes.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
Thank sheillaacayadevera
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
emmasoutter, General Manager at Mantra on Kent Sydney, responded to this reviewResponded 25 July 2019

Dear sheilaacayadevera
Many thanks for your feedback which we will take on board. Thank you so much for choosing Mantra on Kent, we look forward to welcoming you back soon.
Regards Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2019

If you want a decent hot shower stay somewhere else. It took a long time to get hot water and when it arrived it was insufficient to get a decent hot shower. All other aspects of the hotel were very good. Pricing was average when compared with alternatives my colleagues stayed at a few doors down the road.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
Thank I9342ZSstephenc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
emmasoutter, General Manager at Mantra on Kent Sydney, responded to this reviewResponded 26 August 2019

Dear I9342ZS
Thank you for your feedback about the lack of hot water pressure from the shower during your recent stay. Please rest assured that we always aim to ensure that all our rooms are in full working order and I apologise that we did not meet those expectations on this occasion.
Regtads Emma

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Reviewed 8 July 2019

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
emmasoutter, General Manager at Mantra on Kent Sydney, responded to this reviewResponded 9 July 2019

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Reviewed 3 July 2019

This hotel is close to Darling Harbour, just around the corner from the Pyrmont bridge, and seven minutes walk to David Jones and Myers. We were really only there for Visual Sydney and it was a perfect position. The only drawback is that there were no restaurants in the immediate vicinity, only coffee shops (these closed early) and convenience stores. The apartment was spacious and overlooked Kent St, if we stayed here again would try to get a view over the harbour.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Suzanne04
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
emmasoutter, General Manager at Mantra on Kent Sydney, responded to this reviewResponded 5 July 2019

Dear Suzanne04
Thank you for taking the time to leave your feedback on your recent stay at Mantra on Kent. We are so glad you enjoyed the central location. I am pleased ot inform you that we are currently in the process of a full refurbishment of all our guest rooms.
Our friendly reception team are on hand 24 hours a day to point out all our local secrets, we are lucky enough to be situated close to many bars and restaurants.
We hope to welcome you back soon.
Regards Emma

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Reviewed 1 July 2019

I booked this hotel by mistake - confusing it with the Mantra on Bond and there was no willingness to enable me to transfer and pay a transfer fee despite availability. The location is extremely inconvenient for meetings in the down town area as it requires a taxi or uber and this takes around 20 minutes depending on traffic. the hotel does not have room service and no local eateries near the hotel - so finding food late in the rain is a challenge. would not recomend for business unless you are in this local area

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
2  Thank Louise B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
emmasoutter, General Manager at Mantra on Kent Sydney, responded to this reviewResponded 2 July 2019

Dear Louise,
Thank you for taking the time to leave your feedback, please accept my apologies for the issues you experienced during your recent stay. I would appreciate you contacting us directly so we can better understand the problems encountered. Mantra on Bond Street is a short walk away and we work very closely together. There are many restaurants and cafes situated next to the hotel and in Darling Harbour a few minutes walk away if our Room Service is not open.
Our goal is always to ensure our guests are well cared for and looked after and I apologise if that is not the case in this instance. Please do not hesitate to conrtact directly.
Regards Emma

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