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Reviews (207)
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Reviewed 5 April 2018

Firstly I love Meriton, however there was big dead cockroaches left on the balcony when we checked in the shower heads we broken and wouldn’t stay on and there was parts of the fridge missing but the staff were friendly and professional and very helpful with holding our bags

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank craig374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager On Duty at Meriton Suites Waterloo, responded to this reviewResponded 10 April 2018

Dear craig374,

Thank you for taking the time to review your recent stay with us here at Meriton Suites Waterloo.

We are so glad that you enjoy staying with Meriton Suites and do apologize for any issues you experienced during your most recent stay. We would very much like to discuss your feedback with you further. Should you wish to do so please feel free to email us at Fo.nsw7@meriton.net.au.

craig374 again we thank you for your feedback and we very much hope to hear from you soon.

Thanks,

David S
Manager On Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Not far from CBD. We really enjoyed our stay. Sad we couldn’t use the kitchen which was very appointed with everything we need. Great for both family and couples. Not sure if they had CBD pick up and drop for a reasonable cost which would be very helpful for many people.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank Rajukoirala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Online Reputation Team at Meriton Suites Waterloo, responded to this reviewResponded 6 April 2018

Dear Rajukoirala,

Thank you for taking the time to share your experience with us and the TripAdvisor community.

It is our pleasure to accommodate you at Meriton Suites Waterloo on your recent travels.

Our newly and fully refurbished accommodation truly creates a luxurious home away from home experience offering spacious modern suites, fully equipped gourmet kitchen and internal laundry allowing our guests the space and freedom to relax and unwind in ultimate comfort.

We do hope you were able to make the most of our resort style leisure facilities throughout your stay.

Although we do not offer a direct shuttle to the CBD we are within walking distance from public transport making accessing the city a breeze.

Rajukoirala, we do look forward to welcoming you back to Meriton Suites in the near future.

Kind regards
Todd M
Online Reputation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Had to go back and forth to the reception to get our room fixed. Not only that among other things lies about your deposit for the room goes straight into your bank account after check. Wrong all LIES. I wish I could just get really answer not having to ring reception 100 times because things are missing from the room

Stayed: March 2018, travelled with friends
Review collected in partnership with this hotel
Thank N5980WNchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager On Duty at Meriton Suites Waterloo, responded to this reviewResponded 10 April 2018

Dear N5980WNchris,

Thank you for sharing your experience with us and the Trip Advisor community. It is disappointing when we receive reviews like this as at Meriton we strive to provide the best possible experience to our guests. We would very much like to discuss this matter with you further should you wish to do so please feel free to email us on Fo.nsw7@meriton.net.au so that me discuss your experience further and hopefully ensure any issues you experienced do not happen again in the future.

We very much hope to hear from you soon.

Thanks,
David S
Manager On Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Everything was great from the friendly and helpful service to the high quality of the room. My only criticism is that I had to pay extra for parking, ontop of the cost of the room, because it wasn't included.

Stayed: March 2018, travelled with friends
Review collected in partnership with this hotel
Thank kathleenjohn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Online Reputation Team at Meriton Suites Waterloo, responded to this reviewResponded 6 April 2018

Dear kathleenjohn2014,

Thank you for taking the time to share your experience with us and the TripAdvisor community.

We are delighted to read you enjoyed our five star standards in customer service and quality accommodation at Meriton Suites Waterloo and we do hope you were able to make the most of our resort style leisure facilities throughout your stay.

We understand that not all our guests may need parking and chose to charge this as an additional extra, allowing our guests multiple entries and exits until 1400 the following day.

kathleenjohn2014, we do hope to gain the opportunity to welcome you back to Meriton Suites in the near future.

Kind regards
Todd M
Online Reputation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Me and my team always stay at Meriton when we can and Waterloo is one of the best valued stays in the fleet. Great location, great staff, great rates and great facilities. Golf Course views in some of them too! within a few hundred metres you've a Coles Supermarket, bars & multiple dining options. It's a short hop to the CBD or the airport.

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank Lee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Online Reputation Team at Meriton Suites Waterloo, responded to this reviewResponded 6 April 2018

Dear Lee T,

Thank you for taking the time to share your experience with us and the TripAdvisor community.

We love welcoming back our loyal guests and have a sense of pride knowing that Meriton Suites Waterloo is your preferred choice of accommodation.

Our prime location allows our guests convenient access to the wide variety of shops, cafes and restaurants all within walking distance from our hotel.

We do hope you were able to make the most of our resort style leisure facilities throughout your stay.

Lee T¸ thank you once again and we do look forward to welcoming you back where a warm welcome awaits.

Kind regards
Todd M
Online Reputation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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