Some 18 years ago I received a gift of a beautiful and unusual Queensland opal pendant purchased from Rockhounds in Sydney. It always drew ooh's and ah's not only because of the stone and its lovely silver casing, but the clever way that a drizzle of silver bisected the length of the stone to hide a crack in it. Altogether an art piece. Just a few years ago I discovered that a good friend and neighbor of mine regularly got gemstones through a sister and brother-in-law living in Sydney, and that they were visiting her. I met them over brunch, and casually asked them if they knew of this jewelry store in Sydney, and was blown away to find out that they were the owners! It was lovely meeting you, Paul and Dafong, and connecting one of my favorite pieces of jewelry with your store :).

My husband and I purchased some earrings while on Christmas vacation and unfortunately several months later I noticed that one of the stones had fallen out. I contacted Denise at Rockhounds and without hesitation she said she would replace the stone for me at no charge. I sent the earrings back to Sydney from the US and they were returned within a month. This all went on while Rockhounds was relocating to their new storefront at 71 George St. Very impressive customer service! We will definitely be repeat customers! #rockhounds