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4 - 9 of 115 reviews
Reviewed 18 January 2018 via mobile

A short walk/ hike (very steep street) away from Central station. Very nice and modern hotel tucked away on a side street, really easy to get to the centre. The harbour is within walk in distance. The rooms are decent size and big enough for families too. Very clean and quite. We will definitely stay there again. Highly recommend it.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank tinas240
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenGargano, General Manager at Abey Hotel, responded to this reviewResponded 19 January 2018

Dear Tina S,

Thank you for choosing to stay at the Abey Hotel, and taking your time to share your feedback with us. It’s always a pleasure to hear when a guest has thoroughly enjoyed their stay.

Our location is great as we are within walking distance to all that Sydney has to offer and hotel is also located on the city-fringe in the vibrant and diverse suburb of Surry Hills, which offers our guests a great range of shops, cafés, restaurants and casual eateries all within walking distance and we are delighted that you enjoyed it.

We do hope that we will be seeing you again when you are next visiting Sydney.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

This was a value for money, budget hotel. The staff were friendly and welcoming, the room was clean and comfortable, and it was a great location in Surry Hills near plenty of amenities and St Vincents Hospital which we needed to be close to. the only sour note was an unexpected internet charge, despite being given a password for free internet access. In the end the charge was waived, but only after a bit of discussion about 'free internet'!

Date of stay: January 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank samanthameyer2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenGargano, General Manager at Abey Hotel, responded to this reviewResponded 19 January 2018

Dear samanthameyer2018,

Thank you for choosing to stay at the Abey Hotel, and taking your time to share your feedback with us. It’s always a pleasure to hear when a guest has enjoyed their stay.

I do apologise for the confusion with the wifi, we do provide free wifi for all of our guests however, we do have a Premium Package as well for $10 per day, I believe this is what caused the confusion. I am pleased the charge was rectified and the issue resolved.

Our location is great as we are within walking distance to all that Sydney has to offer. We are also lucky enough to be located on the city-fringe in the vibrant and diverse suburb of Surry Hills and we are delighted that you enjoyed it.

It’s always pleasing to hear that our staff and service exceeds our guest’s expectations. It is guests like you that keep us striving to give our guest a stay that we hope will leave them with fond memories of their time spent in Sydney.

We do hope that we will be seeing you again when you are next visiting Sydney.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2017

Choose this hotel after a long search with many sites on internet. Travelocity pop up on my screen with a better deal I didn’t expect,
Good deal
About the hotel
Great breakfast served every morning. A bit expensive but really good, what I didn’t like.? The manager of the “breakfast department” like to be checking the people there, or send messages with the girls working there.
Don’t have the guts to talk
The people working in the front desk
Great people, really helped us with information about the city, even though my room was not ready at the time I arrive ( 10am ) so have to wait till 2pm, but we went to do something and returned before and was ready, grea5 job from these guys
Really clean, a/c works good cold, quiet hood but most importantly, it’s really close (in a walking distance) to almost everything
Opera house and the harbor about 20 minutes
Chinatown (about 15 minutes)
Chinese garden of friendship (20 minutes)
Downtown about (15 minutes )
The tower about 15 minutes
Museum tren station (about 10 minutes)
Stop bus just around the corner
With that being said. Great location, great people, but the hotel don’t deserve to be called a 3 star ⭐️ hotel, its a normal o en like any hotel on US
But for the price.. great everything.

Room tip: If you re looking for location. Service, cleanliness. Great people, this one is a plus, but don’t expect a 3 ✨ stars hotel because is not
Date of stay: December 2017
Trip type: Travelled as a couple
2  Thank Lewis125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenGargano, General Manager at Abey Hotel, responded to this reviewResponded 22 December 2017

Dear Lewis125,

Thank you for choosing to stay at the Abey Hotel, and taking your time to share your feedback with us. It’s always a pleasure to hear when a guest has enjoyed their stay.

Our location is great as we are within walking distance to all that Sydney has to offer like the Sydney Opera House. We are also lucky enough to be located on the city-fringe in the vibrant and diverse suburb of Surry Hills and we are delighted that you enjoyed it.

It’s always pleasing to hear that our staff and service exceeds our guest’s expectations and I have passed on your kind comments to our friendly team.

We do hope that we will be seeing you again when you are next visiting Sydney.

Warm Regards,

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Reviewed 20 November 2017

We arrived early and our room was prepared as we had a lunch at "Alive" cafe up the road. Happy friendly staff especially front counter. Room service order for dinner arrived with incorrect drinks and only one set of cutlery and serviette( for 2 people) When asked for more the answer was "most people eat this with their fingers" - a wet Nachos. Cutlery arrived without serviette or apology. Re - drinks "That was what was on the order" Well it wasnt what we ordered. Pool was closed for renos. Shuttle arranged to airport efficiently and nil issues. Bags well attended

Room tip: Handy location to Oxford street and short walk to rail & public transport. Close to restuarants and entertainment
Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Qldtravellers91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenGargano, General Manager at Abey Hotel, responded to this reviewResponded 29 November 2017

Dear Qldtravellers91,

Thank you for choosing to stay at the Abey Hotel, and taking your time to share your feedback with us. It’s always a pleasure to hear when a guest has enjoyed their stay.

I have passed on to our Food and Beverage Manager your comments in regards to your room service and we apologise for this experience, as this certainly is not the standard of service we strive to provide.

Unfortunately, during your stay we had to close our pool for some renovations. Please know we have since reopened the pool and I apologise for any inconvenience this caused you during your stay. Hopefully you will get to use the pool next time you stay.

We are pleased this didn’t dampen your experience too much and you were able to appreciate the level of service you received from our staff. I have passed on your kind comments to our friendly team.

We do hope that we will be seeing you again when you are next visiting Sydney.

Warm Regards,

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Reviewed 11 November 2017 via mobile

We booked the double double room, it was right by the pool which was just what our toddler wanted however... during our stay the pool was closed due to renovation (although no sign of any actual reno, and pool was still filled).
Room was basic but comfortable.
Slight musty smell yet cleaned well.
Great A/C unit in our room.
Shower worked, toilet flushed and beds were warm with firm mattress.
Amazing customer service for check in and check out is why I gave this place an extra star!!
Good option for families not wanting to splash all their holiday cash on a place you only need for sleeping purposes.
*we ordered room service from the restaurant - no complaints from the mr (steak meal, tasted good, decent portion) The toddler also enjoyed his treat of chesse pizza, cheese chips + garlic bread.*

Date of stay: November 2017
Trip type: Travelled with family
1  Thank WaiP39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenGargano, General Manager at Abey Hotel, responded to this reviewResponded 23 November 2017

Dear Wai P,

Thank you for choosing to stay at the Abey Hotel, and taking your time to share your feedback with us. It’s always a pleasure to hear when a guest has enjoyed their stay.

Unfortunately, during your stay we had to close our pool for some renovations. Please know we have since reopened the pool and I apologise for any inconvenience this caused you during your stay. Hopefully you and your toddler will get to use the pool next time you stay.

It’s always pleasing to hear that our staff and service exceeds our guest’s expectations and I have passed on your kind comments to our amazing team.

We do hope that we will be seeing you again when you are next visiting Sydney.

Warm Regards,

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