Booked a non smoking room. Got one where previous occupant must have been a heavy smoker. Management had opened the windows, but that doesn’t fix the problem. Not offered another room. Place is in need of maintenance. Front door to complex doesn’t lock at night. Lift stopped working so used fire stair which looked like it hadn’t been cleaned in months. Toilet flush button on functioning.
We checked in and the receptionist looked as if she didn’t want to be here. (To be honest neither did we once we arrived to our apartment).
Everything was worn, torn and felt unclean. The term Quality is loosely used around here.
Food embedded in the carpet. Balcony feels like it hasn’t been mopped in years.
Torn curtains, toilet seat cracked. Walls are filthy. Miss matched furniture. The place is disgusting!
Needed somewhere urgent to stay as hubby was transferring to RPA hospital and I needed to be close by.
Had tried calling a couple of times but calls kept going to a voice-mail with no one returning my calls so decided to make an online booking to guarantee I had a place to sleep.
Unhelpful, unmotivated lady on the desk who has no idea of customer service...
To say the room was a big disappointment is an understatement, it was filthy,
No underblanket on the bed, just a sheet straight on the unmatched 2 single mattresses, A dirty kichen and bathroom, the list goes on... as the office had closed by the time I actually saw these things nothing could be done to fix the problems.
If I hadn't booked a 2 night, non refundable booking I would have gone elsewhere .
The next day, thankfully a different receptionist ( Sneha )was on the desk and she went out of her way to rectify the situation.
Changed my room without hesitation
ensured I was happy with the changes, Nothing was too much trouble for her.
Sneha, and the fact that it's so handy to the hospital are the only positives about this place.
Nothing wrong with " Old apartments" BUT, there is no excuse for dirtiness of this place.
Never again....
We needed to be near RPA so stayed here. First room we checked into had no internet so we moved to a second room and yes still no internet. Microwave didn't work. Washing machine did but leaked. Clothes drier had been removed and ugly holes left in the wall. Carpets were filthy and the whole room was dusty. Car park door left open at night (Broken) which was a worry. The place needs to be stripped out - Upgraded - and better cleaning staff hired
Where do I start? This place needs a serious injection of funds to lift the quality of the rooms and on site management that cares, gives you the rooms you booked and not try to scam... ask for cash for parking so they can pocket the proceeds !.
Tired, run down.. over priced for the lack of quality.
Thread bare towels, fridges leveled on cardboard, broken dishwasher racks, no mattress protectors, beds that need new mattresses, lounges that need steam cleaning, thread bare carpets, fridges without shelves, elevators that don't work so you have to lug your luggage up stairs.. not great if you're incapacitated.
Stained sheets and tea tea towels.
King bed that has two different mattresses.
Just glad need bugs were not included.
This accommodation may be close to RPA hospital but it sure needs to lift it's game in the quality of accommodation. Perhaps Non Quality Apartments is a better name.
