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Reviewed 8 September 2019

Just a one night stay at the York with old friends and loved this place! It was a blustery cold day/night so didn't get to enjoy the pool/spa facilities but the views over Sydney from our TWO balconies were amazing. It was a short walk to The Rocks and in the other direction Barrangaroo and we had trouble deciding which way to head! The kitchen was bigger than mine at home, and the bedrooms were huge. We were all blown away by the sheer size of the apartment and how clean and comfortable it was.

Room tip: We were on the 26th Floor. At first I was concerned about waiting times for lifts, but that was not a problem.
Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank Lazylizard61
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this reviewResponded 9 September 2019

Thank you so much for taking the time to tell us about your glowing experience at the York by Swiss Belhotel. We really do appreciate all of the feedback that we receive from our guests. What a joy to read your comment. I am so happy to see that you thoroughly enjoyed your stay here with us. I know the team work very hard to ensure that everyone is well looked after and we are always doing our very best to ensure every one has the best time with us. Once again thank you so much for your time and I do hope that the next time you plan on visiting us at the York you can stay for more than a night. Regards Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

We had a few issues with the third party we booked the hotel through (not the hotels fault). We needed to change our booking from 7 nights to 6, 48 hours before the non-refundable date. That did not end up happening due to the third party lying about contacting the hotel. Other than that the room was comfortable, satisfactory for us who only need it for sleeping and making dinner. Bed was comfortable, loved the pillows, and the location, close to everywhere that we walked to most places. Only negatives were that the tvs were tiny, the showers pressure was awful, you couldn’t get the temperature right, it was either hot or cold no matter how little you turned the cold tap. Having to worry about the fire alarm going off and had to cook with doors open and the fan on, and shower with the door open in case the steam from your shower is detected. Some staff were friendly, was not greeted by reception, other than by only one receptionist, can’t remember his name, tall and skinny, brown hair, who would say hello. We were in the lift with a manager and they did not give us eye contact or said one word.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank abrookeh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this reviewResponded 9 September 2019

Thank you so much for taking the time to comment on your stay at the York by Swiss Belhotel. We do appreciate all of the guest feedback that we receive both positive and negative. I am sorry that you had a negative with your booking. Please always give the hotel a call in regards to bookings direct. They can often match anything that you find online and it always makes it that little bit easier if there are any changes that need to be made. When booked through a third party it is virtually impossible for the hotel to make any changes at all. I have noted your comments in regards to the Manager in the lift and will be speaking to them all as that is not the image we want to give about the York. Once again thank you so much for taking the time. Regards Jason

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Reviewed 1 September 2019

Top hotel for our recent visit in Sydney. RIGHT in the city centre near the bus and train station. We caught the bus from the airport and wheeled our cases up to the hotel which took us just 2mins.
Warm friendly welcome by training receptionist named 'Ijy/Egi'?. She always smiles and greets us. She even helped me assist my mom to go in level 1 to use the toilet. Great room with spacious area. We had good breakfast too. A little bit noisy outside but really enjoyed our stay here.
Shops are near and altogether a great experience!!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank AnaTravelling123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this reviewResponded 3 September 2019

Hi Ana. Thank you very much for taking the time to comment on your stay at the York by Swiss Belhotel. We do appreciate all of the feedback that we receive from our guests. It is great to read that you thoroughly enjoyed your stay with us and I will be passing your kind words on to Igy as she is only new and will be thrilled to be mentioned on her first day. Once again thank you so much for your time and hopefully we can welcome you back to the hotel in the future. Regards Jason

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Reviewed 26 August 2019 via mobile

My husband and I stayed at the York recently for my birthday on a Saturday night.
Emma was extremely friendly and helpful upgrading our room to a suite.
The York is in a great position and we were able to walk to all the places we needed. The apartment we had was huge with dining, lounge and a balcony.
Thank you so much Emma for making my birthday special!

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Michand3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this reviewResponded 29 August 2019

Thank you very much for taking the time to comment on your stay at the York by Swiss Belhotel. We do appreciate all of the feedback that we receive from our guests. I am so glad to read that you thoroughly enjoyed your stay with us. I have also sent a big thank you to Emma as well. She try's very hard on the desk to make sure everyone is very well looked after. Once again thank you so much for your time and hopefully we can welcome you back to the York in the future. Regards Jason

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Reviewed 24 August 2019

We have just spent 6 nights at the York. We were upgraded to a 1 bed apartment. I knew when I booked that I wasn’t getting a newly refurbished apartment but the price I paid reflected that.

I was pleasantly surprised by the apartment. The furnishings weren’t modern but we were very comfortable and it was spotlessly clean. It had everything you needed.

The only niggle I had was that not once during our time there did reception ever look up from the desk and say good morning or even acknowledge us. Customer Service could have been better.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank aussieKaye263
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this reviewResponded 29 August 2019

Thank you very much for taking the time to comment on your stay at the York by Swiss Belhotel. We really do appreciate all of the feedback that we receive from our guests. I am glad you enjoyed your time with us and that you found the room so clean. I know the housekeeping team really do an amazing effort. I have noted your comment in regards to the front desk team and have sent this down to the department head as it is unacceptable as we all value the customer service at any hotel. Once again thank you for bringing that to my attention. I do hope that we can one day welcome you back to the York in the future. Regards Jason

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