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Reviewed 29 July 2019

My experience staying at The Star Grand hotel was wonderful. Britannia was fantastic and upgraded me to a suite. The suite itself was spectacular with amazing views and a beautifully renovated bathroom with a double basin and a freestanding bathtub. The bed was so comfy I really struggled to get out of bed each morning. I believe the room I stayed in was recently renovated making it as good as the rooms at The Darling. To the team at The Star - thanks for a great stay!

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank KazYeung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at The Star Grand Hotel And Residences, responded to this reviewResponded 29 July 2019

Dear KazYeung,

Thank you for taking the time to review your stay and for your wonderful five out of five rating.

Your comments on our recently refurbished rooms are greatly appreciated, as is your wonderful review of the service provided by Britannia.

We are thrilled you enjoyed the suite upgrade and had a comfortable stay.

We look forward to welcoming you back in the future,

Kind Regards,
Jessica

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Reviewed 28 July 2019

On arrival at the hotel the entrance and lobby are star quality. On booking we advised we would arrive between 12pm - 1pm. We arrived at 10:45am and were told that our room was not ready and that we were getting a room upgrade as it was my hubby's birthday. A really nice gesture. They kindly kept our bags and we went to explore the hotel and were told that they would ring when our room was ready. I advised reception to ring my Hubby's mobile as mine was low on battery. 2 hours later, no phone call on either phone. Went to reception and was told there was a query with our card but no one rang to tell us. Arrived at our room and shortly after arrival staff arrived with a bottle of wine, box of chocolates and a card from the hotel wishing by hubby a happy birthday. We were both really impressed by the thoughtfulness of the star and its staff.
The hotel has every amenity needed for a stay in Sydney. It is in close proximity to the ferry, making it easy to get around the harbour . Close to the Maritime museum, Sea-life centre and bars and restaurants on darling harbour. You can walk to circular quays which is about an hour. It has a casino, bars, restaurants, shops and a food court. We ate in the Harvest restaurant for breakfast and the food was lovely with a great choice and the restaurant very clean. All the staff we spoke to were friendly, helpful, immaculately presented and cheerful, a credit to the star. The apartment was very clean and my only criticisms would be the lights in the apartment need dusting, the chip in the side of the bathroom sink needs repairing, marks on the entrance to the apartment wall needs covering and some of the furniture is chipped and marked which I would not expect in a luxury hotel. A great stay and a fantastic weekend, thanks to the star and its staff.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank j0ev0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at The Star Grand Hotel And Residences, responded to this reviewResponded 29 July 2019

Dear j0ev0,

Thank you for choosing to celebrate your husbands birthday with us at The Star Grand. We are very appreciative of the five star review. We are thrilled that you enjoyed all the amenities and attractions we have to offer at The Star and close by in Pyrmont.

We apologise for the miscommunication regarding your early check-in, it is great to hear that we could accommodate you before our check-in time. Also, thank you for the feedback regarding the current condition of the room.

We do hope to see you return for another fantastic weekend in the near future.

Kind regards,

Chiara

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Reviewed 26 July 2019

We got upgraded to a 2 bedroom apartment, It was luxurious and spacious. Ticked all the boxes for me; great service, delicious room service, comfortable bed, child friendly, good location. I’ll definitely stay again.

Date of stay: May 2019
Thank AngJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at The Star Grand Hotel And Residences, responded to this reviewResponded 27 July 2019

Dear AngJ123,

Thank you for choosing to stay at The Star Grand Hotel and Residences.

We are thrilled that you enjoyed the upgrade to the two bedroom apartment and appreciate your kind comments including our great service and comfortable beds.

We look forward to welcoming you back on your next stay.

Kind Regards,
Jessica

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Reviewed 25 July 2019 via mobile

Rooms are beautifully appointed, with luxurious amenities and a very relaxing monsoon shower head. More than enough for a work trip where I am more or less only in the room for sleep.

Being part of the casino complex meant that options for food were very abundant, while the room service fees were a bit ridiculous, the restaurant options in the casino and retail area meant I didn’t even need to think about ordering food in.

Breakfast was included and was available in the casino buffet. An amazing spread of options that were tasty and in great supply.

On my final night the kettle sparked a power outage in the room, I called reception just after 11 and they had the problem resolved within 20mins.

Date of stay: July 2019
Trip type: Travelled on business
Thank scottymcdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at The Star Grand Hotel And Residences, responded to this reviewResponded 27 July 2019

Dear scottymcdonald,

Thank you for choosing The Star Grand and for taking the time to leave us a 5/5 review. We are pleased to hear that you enjoyed your beautifully appointed room and were able to visit some of our many outlets available on site.

We apologise again for the power outage but its great to see our team had this fixed for you in an efficient manner.

We do hope to see you return soon for another faultless stay.

Kind regards,

Chiara

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Reviewed 20 July 2019 via mobile

Overnight stay in this beautiful hotel to celebrate my husband birthday. Booked this superior king room via Amex travel. The normal check in time is 3pm but we are lucky enough to allow check in at 11am! Our hotel room located on level 11, The room is quite big and nice decoration king size bed is right in the middle, bed is comfortable and clean. Bathroom with shower only and the amenities is “Appelles”. Overall I’m happy with everything!

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Joycepyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at The Star Grand Hotel And Residences, responded to this reviewResponded 27 July 2019

Dear Joycepyl,

Thank you for taking the time to provide a review from your stay with us at The Star Grand. We are thrilled to hear that you enjoyed your stay and we were able to accommodate you early.

We do hope to see you return in the near future.

Kind regards,

Chiara

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