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Astral Tower and Residences
Ranked #56 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed 6 March 2012

Room was average for 5 Star, perhaps 4 star. I was not informed of the ppol closure until I went up to the gym for a swim and was told we had to go to the public pools complimentry. I thought we could of at least been able to use one of the other Casion hotels. The worist part was the constant drilling above our room every morning due to construction. The worst part was the fact we simply were not told of about all this.

  • Stayed: March 2012, travelled with friends
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5  Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bianca E, Customer Insights Manager at Astral Tower and Residences, responded to this reviewResponded 8 March 2012

Hello Jason,

I was disappointed to read that you didn't find the quality of our guest rooms met your expectations. Please don't hesitate to submit your feedback via our website so that we are able to address your concerns more specifically,

With regards to the pool, our reservations team and all external agents have been informed of the pool closure and to disclose this information to guests when they are making their reservation. I apologise that on this occasion it seems that you were not given that information. As you said, we are offering guests the use of the aquatic centre located just down the road while our pool is closed.

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843 - 847 of 1,069 reviews

Reviewed 2 March 2012

We stayed here in Feb for 5 nights and they were fab. Excellent location next to Darling Harbour, we had a balcony room looking out over the harbour and a side view of the Harbour Bridge. They have all you need - washing machine, tumble drier, fully fitted kitchen.Within walking distance of Darling Harbour, aquarium etc. Was a shame the pool was out of bounds during our stay.

  • Stayed: February 2012, travelled with family
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Thank Gyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

Stayed at the Astral Tower (Hotel is part of the Star Casino complex) for the weekend while visiting friends in Sydney.

Pros - The location is excellent with only a short 10-15 minute walk accross the footbridge to the Sydney centre (shops etc).
As its part of the Casino complex there is ATM's, resturants & bars aswell as tourist information all easily available & the Staff are friendly and helpfull.

Cons - pool was closed and apparently is going to be closed for the next 12 months.
Room service menu in the room was the old menu (which had changed over a month ago) and a new one had to be brought up which then was half the size of the previous. Food quality was ok but very small portions.
Housekeeping didnt get to the room untill 5 and we had to wait around for them to finish.

  • Stayed: February 2012, travelled as a couple
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Thank Aussiegirlonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bianca E, Customer Insights Manager at Astral Tower and Residences, responded to this reviewResponded 2 March 2012

Hello Aussiegirlonthemove

Thanks for providing a review of your recent visit to Astral Towers and Residences. I'm glad that you found the location to be convenient as well as enjoying the complex itself with the variety of restaurants and bars.

I sincerely apologise that you were not happy with the service provided by Housekeeping. Rooms are generally serviced until 4:30pm. On occasion when we are fully booked or have many people arriving on a particular day their may be some delay experienced but this is not the norm and we try to avoid this being the case. It is also possible to make a special request for priority cleaning.

The pool is closed for approximately 12 months for the safety of our guests while the Events Centre is being constructed but during this time we are offering an alternative which is use of the Ian Thorpe aquatic centre down the road.

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Reviewed 16 January 2012

I have stayed at Astral towers 3 times within the last 12 months and each time i go back it just gets better. The staff are super polite and helpful - after my partner lost his car keys somewhere within this extremley large establishment the night before check out, staff stopped at nothing to assist him with finding them (we got them back, yay!)

We stayed in a Deluxe King Suite the rooms are large, modern, comfortable and clean and the bathroom is just as great. Like everyone i enjoy a comfortable bed and i could have slept a week straight it was so good.

I would recommend staying here to anyone. Its the best

  • Stayed: January 2012, travelled as a couple
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Thank beyondblonde
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Bianca E, Customer Insights Manager at Astral Tower and Residences, responded to this reviewResponded 29 February 2012

Hello 'beyondblonde',

Thank you for taking the time to write about your recent visits to Astral Tower and Residences. I am pleased that you have enjoyed your time here and that the staff have been so helpful to you.

We look forward to having you back and hope the next time is as good as the previous times you have stayed.

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Reviewed 14 January 2012

Just returned from 2 nights in a 3 bedroom apartment. Nice view of Darling Harbour alongside cranes & construction. Rooms were clean & well appointed, however had booked for 2 adults & 4 kids but only had 4 towels. Like others, discovered that pool was temporarily unavailable only when we asked to use it.Given the number of comments about this, would have thought it would now be something that customers were informed about at time of booking. In our case was a major drawcard to have a pool given we had 4 children with us. As we left we were informed that we could have used the Ian Thorpe pool by showing our room key. Shame they didn't tell us this earlier. My only other complaint was the lack of free wi-fi. Surely in a 5 Star hotel, free wi-fi is a given. Have stayed all over the world & this just makes Australia look like a backwater. However overall, had a good stay.

  • Stayed: January 2012, travelled with family
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Thank dreamsaremadeofthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astral Tower and Residences

Address: 80 Pyrmont St | 80 Pyrmont St, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#50 Luxury Hotel in Sydney
Price Range: $262 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences 5*
Number of rooms: 435
Official Description (provided by the hotel):
Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, Astral Tower provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, Astral Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre. ... more   less 
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney

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