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Reviews (1,461)
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All reviewsopera housebedroom harbour view apartmentharrington streetliving roomrocks areawasher dryerlaundry roomfull kitchensecond bedroomdining tableroom serviceindoor poolsmall kitchencruise shipthese apartmentsfew minutes walkhigh floor
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Reviewed 2 April 2018

This hotel has a great lobby with an entrance and a back entrance by taking elevator down one floor. Staff are very professional and were very helpful in everything we needed. The room was spectacular with gorgeous views. The pool was very nice with beautiful designs, only slight problem is the hot tub, the stairs in the hot tub are such that it's not easy to step into tub and out of tub, I fell trying to get into tub and scratched up my ankle, other than this hot tub detail our stay was perfect. The views from the pool area are spectacular of the bridge and cruise ship docking area and of course of the Sydney Opera house. I highly recommend staying at this hotel if you're visiting Sydney.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ExcellentJohnnyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleo S, General Manager at Quay West Suites Sydney, responded to this reviewResponded 17 April 2018

Dear ExcellentJohnnyC,
Thank you for taking the time to review on your recent stay at Quay West Suites Sydney and visit to the area. We are pleased to hear you enjoyed your stay and made full use of the facilities on our Recreational Deck with great views. We appreciate and value your choice to stay with us and we hope to see you return to us again in the very near future.
Kind Regards,
Cleo Seaman
General Manager

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Reviewed 28 March 2018

Every aspect of our stay at The Quay West Suites was perfect! Many of the main sights of the city and many restaurants were within a 10 minute walk of the hotel, the suite was spacious, and we completely enjoyed relaxing in the pool on the top floor every night. The concierge was particularly helpful, answering all of our questions and offering recommendations on the best places to eat and explore. While the hotel is not inexpensive, it is more reasonable that the hotels that immediately surround it and I cannot imagine that their service or accommodations could be any better.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank VacanowNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

I arrived at night and was gobsmacked by the perfect Sydney harbour view right in front of my huge windows. The Harbour Bridge , the Opera House, all the lights. And then the next day, at dawn a cruise ship slid silently into its dock below my window. This is the vista to die for!
And the hotel service was friendly and efficient. Breakfast served in the room so I could continue to enjoy the view. A great start to the day. And the room service dinner to me and my three guests was faultless and friendly.
A nice touch - they observed that I was using the body lotion supplied in the bathroom, and left me two extra tubes. Nice thoughtful touch.
A couple of improvements to suggest - a grab rail in the shower, and salt and pepper in the kitchen.

Stayed: March 2018, travelled solo
2  Thank suebP4374SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

We visited the quay west suites Feb/mar for a holiday,what a fabulous hotel,we were upgraded to a suite with a opera house view,superb,room was fabulous,really comfy beds,lovely kitchen area and comfortable lounge,really nice friendly staff,would highly recommend.

Stayed: March 2018, travelled as a couple
1  Thank Maz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleo S, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 March 2018

Dear Maz S,
Thank you for your review and feedback following your recent stay with us here at Quay West Suites Sydney. We are thrilled you enjoyed your stay with us and the team and every aspect of your stay was outstanding.The team and I value your choice to stay with us and we look forward to seeing you again soon.
Kind Regards,
Cleo Seaman
General Manager

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Reviewed 25 March 2018

Suite layout was very good, good sized kitchen, bedrooms and bathrooms: plenty of power points for electrical equipment; view of harbour unbelievable; plenty of choice for breakfast: BUT when 4 people are accommodated in the 2 bedrooms there was only lounge seating for 3; no directory of services available and times for facilities such as the gym, pool etc; Access to pool and gym via very difficult spiral staircase which should be mentioned in services of the apartment block; Dinner menu very nice but limited choice; some of the weekend staff during breakfast were quite rude when asked to replenish fruit juices etc and the pastries even though were supposed to be fresh were instead hard, maybe caused by the heating lamp above them.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank bdcr0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleo S, General Manager at Quay West Suites Sydney, responded to this reviewResponded 28 March 2018

Dear bdcr0ss,
Thank you for your review. We appreciate your choice to stay with us at Quay West Suites Sydney and value your feedback. Your suggestions and comments have been passed onto our Management team for further review and follow up. We do hope to see you return to Quay West in the very near future.
Kind Regards,
Cleo Seaman
General Manager

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