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Reviewed 5 April 2018

I've stayed a number of times at this Novotel. Every time the staff are welcoming and friendly throughout the duration of the stay. The foyer, reception, bar area and restaurant are beautiful. There's room to chill out in a quiet corner, or large open tables to catch up with friends.
The rooms themselves are quite dated, with many requiring maintenance. Although I believe there is a refurbishment project in progress.
Breakfast is fantastic, with a gluten free section, a "healthier" options section, plus cereals, pancakes, and the usual bacon/sausages/fried foods. The restaurant looks out over darling harbour which is lovely to watch over breakfast.

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Embots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 April 2018

Dear Embots,

Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback.

We are excited to roll out in 2018 new and fresh ideas that will display a product that resembles our new lobby and restaurant area!

We do hope you enjoyed your stay and we hope your next visit will be another memorable stay.

Kind Regards,
Richard Holt
General Manager

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Reviewed 5 April 2018

Nice clean comfortable hotel within easy walking distance of ferries, buses and shopping centres. Able to have bar meals or full meals in restaurant good food. Friendly helpful staff. Would definitely consider staying here again.

Stayed: March 2018
1  Thank 317beverleyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 April 2018

Dear 317beverleyf,

Thank you for taking time to leave us with feedback. I am very pleased to read you enjoyed The Ternary!

It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

I stayed in this hotel after one and half year and found it is not at the standards of Novotel which used to be. Breakfast was not at good there was not many option for vegetarian and specially pasty was worst.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Navin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 April 2018

Dear Navin P,

Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.

Please note that these incidences were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address these problems and all our efforts have been concentrated on preventing future occurrences.

We do thank you for choosing to stay with us during this peak time in Sydney and it is our hope you can give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Kind Regards,
Richard Holt
General Manager

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Reviewed 3 April 2018

Novotel Darling Harbour had some bargains over Easter ($1 for breakfast!), and so close to everything yet on the waterfront of bustling harbour - and minutes from ferries that take you anywhere on Sydney Harbour - or up the Parramatta River.
For ferries, duck across road from Novotel to IGA and buy an Opal Card (Sydney Transport - can't use cash or buy tickets) = we did 2 hour harbour loop for $12!
And great kudos to Amanda at Front Desk - she not only supplied tape and ribbon, but then tied exquisite bows to a present we needed to wrap!
And v good gym. pool and tennis court.
Our only "inconvenience" was the queue at peak-hour breakfast - but they did serve a record number of breakfasts on Easter Saturday! Best go 7.30 or 9.30am!

Room Tip: Never hurts to ask for water view. All rooms quiet.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 April 2018

Dear terry g,

We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback.

I will share your comments with our team especially Amanda! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We do thank you for choosing to stay with us during this peak time in Sydney.

Kind Regards,
Richard Holt
General Manager

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Reviewed 2 April 2018

Two days away was so relaxing here at Novotel Darling Harbour. Thank you to the warm & friendly staff who ensured my stay was pleasant. Right on the harbour with Harbourside Shopping Centre right in front of the hotel makes it so convenient. Spotless and comfortable accommodation with great views.

  • Stayed: March 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 April 2018

Dear Natalie S,

We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one.

Kind Regards,
Richard Holt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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