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Reviews (2,434)
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Reviewed 4 weeks ago

From the moment of arriving to the time we checked out, the staff were extremely professional, well presented, helpful & friendly. The hotel was gorgeous. Drinks at the Crossroad Bar were great & the food at JPB was great. Would definitely stay there again. Very handy location, right in the heart of tonnes of shops & food venues.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 417majella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SwissotelSydney, General Manager at Swissotel Sydney, responded to this reviewResponded 3 weeks ago

Dear 417majella,

Thanks so much for the 5 * review. It is great knowing that you enjoyed all aspects of your time spent with us. Thanks for letting us know, and we look forward to your next stay.

Kind regards,
Ross Buchanan
General Manager

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Reviewed 4 weeks ago

The room was comfortable and the location was excellent.Close to shopping,restaurants,theatre and tourist sights.The Crossroads had mediocre service and the staff were not fluent in English and therefore did not understand the orders when guests ordered.

Stayed: June 2018, travelled with family
Review collected in partnership with swissotel.com
1  Thank angelakrivohlavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SwissotelSydney, General Manager at Swissotel Sydney, responded to this reviewResponded 3 weeks ago

Dear angelakrivohlavy,

Thank you for taking the time to review your recent experience at Swissotel Sydney.
I'm pleased you enjoyed a comfortable stay with us, however I note your feedback regarding your experience in Crossroads Bar and will be sure to pass this on to our Food & Beverage Manager - thank you for bringing this to my attention.
We hope for the opportunity to welcome you again in the near future.

Kind regards,
Ross Buchanan
General Manager

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Reviewed 4 weeks ago

Art Deco. Good atmosphere and service.We were there for a course. We booked one of their elegants conference rooms. They made a mistake with our name and they couldn´t find the reservation. We complained and they offered us cheese board and a bottle of white wine in the room. A reward for the mistake. Well done!!

Room Tip: superior rooms with amazing views
  • Stayed: May 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank annasalat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SwissotelSydney, General Manager at Swissotel Sydney, responded to this reviewResponded 3 weeks ago

Dear annasalat,

Thank you so much for your review.
I am pleased to know that you enjoyed your stay and we look forward to welcoming you back soon.

Kind regards,
Ross Buchanan
General Manager

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Reviewed 4 weeks ago via mobile

I have stayed here a few times before and always found the rooms clean and modern and the service friendly. I also enjoy the fact they have valet parking to save the stress of parking in the city. The location is great half way between Circular Quay and Darling Harbour. I’m looking forward to my next stay.

Stayed: May 2018, travelled with family
1  Thank ej100000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SwissotelSydney, General Manager at Swissotel Sydney, responded to this reviewResponded 3 weeks ago

Dear ej100000,

Thank you for your kind review and most appreciated feedback. I'm glad you had an enjoyable stay with us and we look forward to welcoming you back on your next stay.

Kind regards,
Ross Buchanan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location with great service and friendly staff. Comfortable rooms with good amenities and clean. Definitely recommend staying here for either business or pleasure - family friendly. Our go to hotel in Sydney.

Stayed: June 2018, travelled as a couple
Review collected in partnership with swissotel.com
1  Thank deannamav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SwissotelSydney, General Manager at Swissotel Sydney, responded to this reviewResponded 3 weeks ago

Dear deannamav,

Thank you so much for your review and recommendation following your recent stay with us at Swissotel Sydney.
I am thrilled that you enjoyed your time with us! The team and I hope to welcome you back for another visit again soon.

Warm regards,
Ross Buchanan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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