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“Decent but lost a point coz it didnt give me a steam iron” 4 of 5 bubbles
Review of Swissotel Sydney

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Swissotel Sydney
Ranked #15 of 179 Hotels in Sydney
Certificate of Excellence
Uga, Spain
Level Contributor
492 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
“Decent but lost a point coz it didnt give me a steam iron”
4 of 5 bubbles Reviewed 1 March 2012

Decent hotel but with all its good point it lets itself down with the absence of a steam iron. Call me picky - i am :)

i bet there isnt a staff member in the mangement at the hotel who doesnt have a steam iron at home. Next point was lost because the cable internet (ie lan cable at the desk) didnt work - but the wifi did. Importantly wifi was free but dropped out from time to time - which is annoying. Rooms are large. Minibar prices are over the top - walk down the roard to the supermarket and buy what you need and you will save.

Great airconditioning - delivered cold like a good one should - thats a big plus for me as many hotels in Syd try to cost cut and reduce the aircon cooling capacity.

Small pool - good well equiped gym. Large bar area which is suitable to meet friends for a drink.

No decent views from the room only other office buildings. Desk staff on checking were very well organised and processed me in a friendly and efficient manner,

Beds are a little harder than most you would get in Sydney. Hotel is centrally located and within walking distance to just about everything.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank whitepointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSYSwissotel, General Manager at Swissotel Sydney, responded to this review, 5 March 2012
Dear Guest,

Warm greetings from Swissôtel Sydney.

Thank you for your kind feedback which I will most certainly share with the team for continuous improvement. It is through such feedback that we work to maintain the level of service and quality provided by our team members to ensure every guest stay is an enjoyable one.

We look forward to welcoming you back to Swissôtel Sydney in the near future.

Sincerely,

Daniel Fueglister
General Manager
Swissôtel Sydney
68 Market St
Sydney NSW 2000
Email: EmailUs.Sydney@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,196 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

I travel to Sydney regularly on business and have stayed at various hotels around Sydney, but my favourite is Swissotel. The location is excellent - close to shops and public transport. The service is always good. The outside pool and gym is excellent.

It's the details that make the biggest difference: the bathrooms have big showers and baths, and they have donnas on the beds rather than tucked in sheets....

My only qualm: I just wish they had free WIFI. So many Australian hotels seem to be stuck in the dark ages when they keep insisting on charging exorbitant fees for in room internet access. I hope they give up the jig soon and give free web access.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSYSwissotel, General Manager at Swissotel Sydney, responded to this review, 5 March 2012
Dear Guest,

Warm greetings from Swissôtel Sydney.

It is always wonderful to know that our guests are satisfied with our facilities and services.
It is through feedback such as these that we are able to work towards maintaining the service and quality provided by our team members.

I look forward to welcoming you back to Swissôtel Sydney in the near future.

Sincerely,

Daniel Fueglister
General Manager
Swissôtel Sydney
68 Market St
Sydney NSW 2000
Email: EmailUs.Sydney@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

Stayed at Swissotel for a couple of night last week. It is in a great location. (Market St/Pitt St/George St) area near Westfield. It is walking distance to Circular Quay and a 2 min walk to the monorail which will drop you at Darling Harbour (had a convention there one day).

The staff we encoutered were friendly and helpful. There is currently an issue with the key card entry system, we were told this was being changed in the near future.

The room we had was spacious, clean and tidy with a large bathroom complete with bath and shower. Room service was okay - we had room service for dinner on the night we arrived as it was quite late and breakfast the following morning. It was also okay. After this we had meals (including breakfast) in cafes/restaurants in the area of which there are plenty.

I did not use the internet facility - nowadays I find it easier and more economical to use a wireless modem to connect to the internet when travelling.

Will most likely stay here again when visiting Sydney for work or leisure.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Melkol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSYSwissotel, General Manager at Swissotel Sydney, responded to this review, 29 February 2012
Dear Guest,

Warm greetings from Swissôtel Sydney.

I am pleased to know that you enjoyed your stay with us. It is through such feedback that we work to maintain the service and quality provided by our team members.

Do let me know when you are in Sydney again, as it would be pleasure to thank you in person. We look forward to welcoming you back to Swissôtel Sydney in the near future.

Sincerely,

Daniel Fueglister
General Manager continuously
Swissôtel Sydney
68 Market St
Sydney NSW 2000
Email: EmailUs.Sydney@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

Just back from an excellent stay at the Sydney Swissotel.

Checked in for our wedding anniversary shopping trip and was delighted to be told that we were being upgraded to an executive room as the Hotel's anniversary gift to us!

We were given access to the executive lounge on the 24th floor and a room on the 25th, which was excellent. The bed was very comfortable and the room was large.

As a little gift to my wife, I'd pre-ordered some chocolate-covered strawberries to be left in the room. Unfortunately these weren;t there on our arrival, however the staff on check out were mortified by this and gave us a bottle of wine to compensate.

All in all, from the moment we arrived, the staff could not have done more for us and especially the front desk staff are the very best I have ever come across.

Many thanks tot he Hotel for making our stay so enjoyable. There is no need to ever stay anywhere else in Sydney - the location is SO central.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Doug L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSYSwissotel, General Manager at Swissotel Sydney, responded to this review, 29 February 2012
Dear Guest,

Warm greetings from Swissôtel Sydney.

I am pleased to know that you and your wife had a wonderful wedding anniversary whilte syaing with us. I will most definitely share your feedback to the team for continuous improvement.

Do let me know when you are in Sydney again, as it would be pleasure to thank you in person. We look forward to welcoming you back to Swissôtel Sydney in the near future.

Sincerely,

Daniel Fueglister
General Manager continuously
Swissôtel Sydney
68 Market St
Sydney NSW 2000
Email: EmailUs.Sydney@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Stayed here for a 2 night mini-break. Location is great for shopping, restaurants, transport. Room was simple, but clean and bathroom was large with a separate bath. We had problems with the door lock so receptionist organised access to the executive lounge (which included breakfast) FOC. Staff were pleasant. The street level access was a little chaotic at times. Would recommend this to anyone wanting a well-located CBD hotel.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSYSwissotel, General Manager at Swissotel Sydney, responded to this review, 28 February 2012
Dear Guest,

Warm greetings from Swissôtel Sydney.

I am pleased to know that you enjoyed your stay with us. I will share your feedback to the team for continuous improvement. It is through such feedback that we work to maintain the service and quality provided by our team members.

Do let me know when you are in Sydney again, as it would be pleasure to thank you in person. We look forward to welcoming you back to Swissôtel Sydney in the near future.

Sincerely,

Daniel Fueglister
General Manager continuously
Swissôtel Sydney
68 Market St
Sydney NSW 2000
Email: EmailUs.Sydney@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Sydney

Property: Swissotel Sydney
Address: Level 8 | 68 Market Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Sydney
#15 Luxury Hotel in Sydney
#22 Family Hotel in Sydney
#26 Romantic Hotel in Sydney
#40 Business Hotel in Sydney
Price range (per night): $250 - $552
Hotel Class:5 star — Swissotel Sydney 5*
Number of rooms: 369
Official Description (provided by the hotel):
Swissotel Sydney enjoys prime location in the heart of the city centre, appealing to discerning business and leisure travellers. The deluxe 5 star hotel features 369 luxurious rooms and suites, exclusive Executive Lounge, two stylish food and beverage outlets, extensive conference and banquet facilities, and relaxing recreational and fitness facilities. ... more   less 
Reservation Options:
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Also Known As:
Swissotel Sydney Hotel Sydney
Swissotel Hotel Sydney
Sydney Swissotel Hotel

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