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“Needs to get better” 2 of 5 bubbles
Review of Adina Apartment Hotel Sydney, Harbourside

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Adina Apartment Hotel Sydney, Harbourside
Ranked #23 of 178 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Needs to get better”
2 of 5 bubbles Reviewed 24 April 2012

I stay here frequently, as it is on my company's list of approved hotels. in the past 2 years, I have stayed here 20+ times. My last visit was problematic due to poor communication regarding carparking. That resolved, I was assued of appropriate treatment next time I stayed.
Well!!! I arrived, only to be asked to provide all of my details - reception had no idea that I was a returning regular guest. That dealt with (whilst maintaining my new mantra of "Calm"), I proceded to the lift. In the middle of the Lobby, totally unattended, sat a vacuum cleaner. Went to my floor (Level 3) and once again, in a dirty corridor, another unattended vacuum cleaner. This one remained in place for at least 2 hours and the floor did not get cleaned.
Next day, the Restaurant, the Pool, the Gym, and the Courtyard were all closed "until further notice".
This hotel really needs to lift its game

  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank WorldTravellor_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHS, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, 27 April 2012
Dear Valued Guest,

I am disappointed to read that you did not enjoy your stay and that our service was not up to standard. I will share your feedback with relevant departments to ensure there is no confusion for any future stays.
In regards to the courtyard, pool and gym being closed this was a one off closure due to emergency repair that we had to undertake. As you may be aware Sydney has in the last couple of weeks experienced torrential rain which unfortunately resulted in closure of our courtyard area for a few days. It has all been repaired and is now open as per normal again.

I would be grateful if you would contact me at the hotel directly to discuss so I can learn more about your stay: mwigley@medina.com.au

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,750 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

We had a suite and it was lovely. The balcony was huge and had a good view: the location was brilliant. There was a path way that led right into the city. Would def stay here again

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kate_loves_A_holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHS, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, 24 April 2012
Dear Kate_Loves_A_Holiday,

Thank you for taking the time to provide us with your positive feedback. The team at Medina Grand Harbourside is pleased to read that you enjoyed the location, view and balcony. We look forward to welcoming you back to Medina Grand Harbourside in the future.

Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
4 of 5 bubbles Reviewed 20 April 2012

Recently stayed here to celebrate our 40th wedding anniversary. Rang 4 days before hand and spoke to reception asking for bottle of bubbly to be brought up in ice bucket at 2.00pm ver friendly girl said there was a bottle in fridge but would organise for wine to be brought up. When we arrived I spoke to reception and asked if there was a request for the wine and she said yes. Unfortunately waited till 3.30pm and and it did not arrive. The tray in the oven had been turned over so it looked clean I had to scrub it as it was terrible and I had to wash some of the glasses as well. I would hope that when people book in for special occasions that their requests would be met.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHS, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, 24 April 2012
Dear Julie B,

Thank you for taking the time to share your feedback about your recent stay at Medina Grand Harbourside. I am sorry to read that your request was not met and I have addressed your concerns with our front desk team to improve our overall guest experience.

Please also be assured that I have raised your comments in regards to the oven with our housekeeping department.
If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 12 April 2012

Booked directly from the hotel website as I think King street wharf is a nice area to stay.
Checked in without any problem but they didn’t tell you the checkout time is 10AM and this made me quite upset the next morning.

The hotel location is still quite close the train station as it’s in between town hall and Wynyard stations. It’s also a relaxing walk towards cockle bay and darling harbor.

My husband and I booked for one night as we’re meeting up with few friends in the city and we decided not to drive back to my parent’s home. My plan is to check out around 11ish and then have a relax brunch somewhere nearby . At around 9:55am the next morning , the cleaning lady was banning on the door as it’s looks like we’re late for check out. We’re still in bed and didn’t realize the checkout time was so early. We end up need to rush out and is not the best mood to start your day.

Room Tip: ask for the upper floor as they gave me a room on the 1st floor and it's kind of noisy
See more room tips
  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Candice213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHS, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, 13 April 2012
Dear Candice213,
Thank you for your review of Medina Grand Harbourside, we appreciate the time you have taken to write it and I will share your feedback with our team.
I am sorry to hear you were not aware of our 10am check out time, this is advertised both on our website and the confirmation letter emailed to you. Our reception team are more than happy to accommodate any late check out requests when pre arranged.
I am pleased to hear that you found our location convenient and we hope to welcome you back in the future.

Kind Regards
Kristin Alderman
Relief Hotel Manager
Medina Grand Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blayney, Australia
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

Recently stayed at the Medina Grand Harbourside apartments in a Studio. These units offer a small kitchen area with cooking facilities, fridge & microwave and are great for those wanting to save a few dollars by making their own meals.
The location is virtually on the wharf walkway and next door to the aquarium and all the restaurants and bars.
Parking is limited and is first in first served but good security once you are in.
The configuration of the Studio offers a japanese style screen to separate the bedroom and each unit has a small balcony to sit out on (ideal for smokers).
We would def stay here again.

Room Tip: Rooms on the aquarium side ahve a harbour glimpse
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BlayneyDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHS, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, 13 April 2012
Dear BlayneyDave,
Thank you for your positive review of Medina Grand Harbourside.
I will share you feedback with our team and we hope to see you back at Medina Grand Harbourside one day in the future.
Kind Regards
Kristin Alderman
Relief Hotel Manager
Medina Grand Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Sydney, Harbourside

Property: Adina Apartment Hotel Sydney, Harbourside
Address: 55 Shelley St | King Street Wharf, Sydney, New South Wales 2000, Australia (Formerly Medina Grand Harbourside)
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Sydney
#29 Family Hotel in Sydney
#33 Romantic Hotel in Sydney
Price range (per night): $205 - $453
Hotel Class:4.5 star — Adina Apartment Hotel Sydney, Harbourside 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Medina Grand Harbourside Sydney
Medina Grand Harbourside Hotel Sydney

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