The Medina Harbourside is very disappointing. The location is excellent, the room is modern but that was all the good points. I have been staying here on a business trip for the past 3 weeks and am currently still here for another couple of days. The only reason I haven't left is because work is paying for it and it is the closest location to my meetings. Firstly the card/key for the building is terrible- it doesn't work for the entrance to the car park so I have to ring reception every day to open the carpark and they are not one bit pleased. The card works about one in every ten times in the lift so I have been to several different floors before I can get to my own. Now I have complained about the key and was told that it actually be the machine not the card- not exactly a great help!! The man for mini bar is very nice but the cleaner is extremely rude. He has burst into my room several times when I was inside without knocking and the other times he knocks and then opens the door within 2-3 seconds of knocking before I can react. No apology or even simple hello ever offered despite me saying hello how are you-i am just getting ignored. The worst thing about the hotel is the cleanliness- every day there are issues. There is no consistency each day the previous day is slightly worse or better than the day before. I am supposed to get little shower gel and shampoo every day but until yesterday it has been a week since I have got it. The floor in the room isn't getting vacuumed properly its filthy. Several days the cleaner hasn't taken the rubbish out of the apartment which leaves a smell. The cutlery,dishes etc are filthy- they are not being cleaned properly- I have taken pictures with bowls with noodles and sauce on them just put into the cupboard. Today I went to get a bowl out of the cupboard and a load of water poured down on top of me-seriously!! I have stayed in serviced apartments all over the world and this is the most dissatisfied I have ever been after a stay!!
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- Also Known As:
- Medina Grand Harbourside Sydney
- Medina Grand Harbourside Hotel Sydney