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Melisa R

MOLDY ROOM I The worst hotel I booked in my life.

1.0 of 5 bubblesReviewed 21 May 2024
We booked the family room for 3 people. The room is very small and doesn’t have any windows that open. The one window that they show on the website doesn’t open and on top the blind was broken, so we couldn’t roll it up, so there was no daylight in the room at all. There was mold in the bathroom and the whole room was stuffy and even the bed sheets were wet from the mold. The air con is only in the bathroom so there is no way to get fresh air into the main room. One of us had asthma and we called the hotel to tell them we couldn’t stay in a moldy room, but he just told us it’s not his concern and we have to contact booking. So we had to look for another hotel at 11pm at night after a 20 hour flight because the employee wasn’t helpful at all.

Booking however told us to get in contact with the hotel to request a refund. We tried to call the hotel so many times but most of the times no one picked up, and when they picked up they were useless and tried to get rid of us and told us to talk to the manager, who didn’t have a phone number and the only way to contact him was that he calls us. First we got told the manager is on holidays and comes back a few days later. We asked them to tell the manager to call us. But guess what, no one called. A few days later I called again and got told the manager gets back to me after his meeting that day, no one called again. The next day I got told the manager already left the office, the next day I got told the manager is not there and will call me back. The „Manager“ never called me back, and we lost 700€ to this crap hotel.

DON’T MAKE THE SAME MISTAKE AND STAY AT THIS HOTEL, THERE ARE WAAAAY BETTER HOTELS FOR A CHEAPER PRICE.
Date of stay: May 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (393)
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Traveller rating
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All reviews king cross no lift great location deluxe room kings cross station recommend this hotel great stay comfortable bed enjoyable stay rooms are clean public transport mini bar potts point min walk darlinghurst balcony cafes
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4 - 9 of 393 reviews
Reviewed 21 May 2024

Its a great location, with Clean facility n rooms. I meet with effective n friendly staff . Very helpful staff. I have a great stay n will look to come back again, especually if i want to visit sydney opeta house for concerts. One point of note us to remember the code at the door.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tracy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2024 via mobile

The word Boutique should never ever be associated with a dive like this.

Hideous subway-style graffiti features on the walls of a noodle thin stairwell which even Naomi Campbell would need to turn sideways to fit into. Dragging 60kg of luggage up four flights of those stairs was not a good start.

The room was abysmally small, perched above a busy street full of yahoos, loud cars and trucks with a balcony door that doesn’t seal so that the wind howls like a lonely wolf from dusk till dawn.

A fragrance of mould permeates the air and to add to the cacophony of hollering, revving and howling, the garish LED of the smoke alarm conveniently placed right above the head of the bed enhances the simulation of being outside on the road under a street light, rather than in a quiet, dark, comfortable hotel room.

We cut our stay short because one night of no sleep in such a noisy matchbox was more than enough. Avoid this hotel at all costs.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank 800DavidB800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

The check-in process was superb easy! We were arrived at 7 AM and even they allowed us to kept the luggage until the room ready at check-in time (2 PM). So it made us comfortable to have time went around the city for couple hours before check-in time.

Talking about the room, I stayed with other 2 friends and the room was perfect fit to 3 people with huge luggage. The room and bathroom superb clean even the shampoo and body wash very good brand, L'occitane.

The only problem with another 1 start I will not give is about elevator. There's no elevator at all and can you imagine to bring up your luggage from lobby up to the room at 3rd floor? I'm dying LOL

Overall, I would recommend this hotel to you guys. Very close to the Kings Cross station and bus stops. You can also walk to city attractions from hotel: Darling Harbor for only 20 mins, Opera House for only 25 mins, Macquaire's Chairs Park for only 25 mins. It only took me 10 mins walk to Bus Stop with Bus No 333 that brought me to Paddington Suburb and Bondi Beach.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bahagia s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024 via mobile

Room was clean and had everything we needed.
Location is central so it is very convenient to get around to the restaurants, shops and the train station. Reception was helpful and provided us with all the help we needed. Easy check in process.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Appechha B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024

Great little hotel near king's Cross station. Very convenient and easy to check in and stay in. Bed was comfortable and the overall room and bathroom were clean with no issues. The late check in system was communicated clearly and had no issues with it

Date of stay: April 2024
Trip type: Travelled solo
Thank 88jerr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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