This place has a charming decor but the decor is not at all useful for those who want some basic things from their hotels.
First, there is no elevator. That's tolerable if your room is on the first floor, but not when it's on the third floor. I'm not keen on being forced to climb up and down 2 flights of stairs multiple times a day. It would be very different if it were my choice, but without an elevator, it's not a choice.
The girl at the front desk with the French accent is not helpful. I was here for two consecutive nights, and because I had a different reservation for each night, my room key had to be re-programmed come the second day. Well, the girl with the French accent who checked me in said nothing about that. On the second day, I climbed up the stairs to my room and found out my room key wasn't working. I climbed back down, went to the front desk, and asked them what the problem was. The girl with the French accent was like, of course your key doesn't work; you had two reservations! Ok, why didn't it occur to you to tell me that in advance?
Then things got even more unpleasant. After my key got re-programmed and as I climbed back up two flights of stairs to my room, one of their housekeeping staff stopped me. She wanted to come and clean my room right then and there. It was early afternoon, maybe 1:30 or so, and she said their cleaning service ended at 3:30. So I needed to let her in pronto if I wanted my room serviced.
I had been gone from my room since about 9:30 that morning. Why didn't anyone clean my room during the time I was gone. It's okay that they hadn't yet gotten to it by early afternoon, but it is absolutely not okay for them to demand that I let them clean my room when it is convenient for them.
So I said no. The maid then asked me, "So you don't want your room serviced then?" I told her I wanted it serviced, but just not right then and there. She huffed and puffed and had a really bad attitude. I more or less had to tell her to go away.
I then called the front desk and asked for the manager. The girl with the French accent said she was the manager. As it turns out, she was not and she was outright lying.
I explained my encounter with the housekeeping staff and told her it was absolutely unacceptable for a hotel to treat their guests that way. Well, the girl with the French accent then proceeded to treat me exactly the same way the housekeeping staff treated me: by demanding that they clean my room now, or if they didn't, I needed to give them an exact time of when they could come in and clean it.
It was truly absurd.
When I checked out the next morning, I relayed the story to Mos at the front desk, and he was very understanding and tried to be helpful, but by then I was already checking out.
One more thing, the rooms at this hotel are quite small. I stayed in a room on the first floor for one night and a room on the third floor for two. Space is quite tight. Lighting is dim, and everything is kind of hidden in nooks and crannies. Definitely expect a bathtub in your bathroom.
Ah, I almost forgot. When I stayed in the room on the third floor, the lights in the ceiling didn't work. I told the front desk to get someone to fix them as I was leaving the hotel at about 6pm. They said they'd take care of it right away. I got back at around 10:30 p.m., and they were not fixed. Called the front desk, spoke to someone else, and they knew nothing about my request. So next morning, I had to call again, spoke to a third person, and again they knew nothing about the problem. Nevertheless, this third person did take care of the lights. it was just more of an effort than I had expected.
I would not stay here again.
- Official Description (provided by the hotel):
- In the heart of Sydney lies the Harbour Rocks Hotel, a beautiful yet intimate 59 room boutique hotel, steeped in the history of the famous Rocks precinct.The Harbour Rocks Hotel is the perfect Sydney hotel accommodation choice, a popular & exclusive “home away from home” for discerning travellers and the perfect base from which to explore the city of Sydney.Perfectly located in ‘The Rocks’ and just a short stroll from some of Australia’s best icons the Sydney Harbour Bridge & Opera House, this Sydney boutique hotel accommodation offers a variety of stunning guest rooms to choose from. All to suit the needs of both the professional business and experienced leisure traveller. ... more less
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- Also Known As:
- Harbour Rocks Sydney
- Hotel Harbour Rocks