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“Good experience!” 4 of 5 bubbles
Review of Hilton Sydney

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Hilton Sydney
Ranked #36 of 179 Hotels in Sydney
Certificate of Excellence
Finland
Level Contributor
140 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good experience!”
4 of 5 bubbles Reviewed 23 May 2012

I spend several nights in Hilton Sydney due to business travel. My overall experience and rating is good, however compared to hotel price level I would say from average+ to good. This is definately not a budget hotel, so you should expect high quality and good value for money. Hotel breakfast is very good, both food and service. Hotel gym is actually a commercial gym in hotel base floor, and that is also very good. Sleep quality is adequate, because some street noise does carries into the rooms -even when they are located on high floors. This might disturb light sleepers, like myself. Hotel location is central, very close to Darling Harbour, Harbour bridge and Opera house.

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jouni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 30 May 2012
Thank you for your review.

I am sorry to read that the street noise was of some disturbance to your night’s rest. However, I am pleased you enjoyed your overall experience with us at Hilton Sydney and we all look forward to welcoming you back sometime in the near future.

Sincerely,
Michael Bourne
General Manager
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4,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Sydney
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 22 May 2012

When staying in a hotel like the Hilton you expect a top class experience. Sorry, but the Hilton does not live up to that expectation. We stayed in the 25th floor and still were able to hear the street below. The noise from next door rooms was too loud. Sometimes you could actually understand every word spoken.
Well it didn't help that on Sunday morning at 7.30am someone from the hotel started to fix something with a hammer and nail.
If you want some quiet nice experience in Sydney, stay away from the Hilton.
In the first night I actually used ear-plugs to get some sleep - can you imagine.

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wizard139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 20 May 2012

Stayed at this hotel, probably almost 5 years ago, and am pleased to say it is just as good years on. For the price the rooms and bathrooms are reasonably sized and well appointed. We stayed in room 2226 which had a great view and was quiet. Small things make this hotel - complimentary bottle of water, apple in the room, bathrobe, slippers and luxury bathroom products. Towels are a nice size too.
The Glass brasserie for dinner did not disappoint but would suggest booking ahead to guarantee a table. For this type of establishment the brasserie serves a fantastic meal for the price. And the buffet breakfast (which is the Glass restaurant), is perhaps the single best buffet breakfast I have ever experienced.
Definitely worth checking out the Marble Bar too.
Hotel is well situated close to the aquarium, shopping (Martin place particularly) , monorail station and the Town Hall train station (airport line conveniently stops here).
Overall - would stay again.

Room Tip: They tend to offer upgrades to repeat customers.
See more room tips
  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank catriona777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 21 May 2012
Thank you for taking the time to post a review following your return to Hilton Sydney.

I am delighted to see that you enjoyed all aspects of your stay and that you were able to experience our fine cuisine in Glass Brasserie.

Thank you again and we all look forward to welcoming you back to Hilton Sydney in the not too distant future.

Sincerely
Michael Bourne
General Manager
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Dublin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

Stayed her last year for about 1 week. Great central hotel to enjoy Sydney!
Restaurant also v good .. only went there on our last night but had a great dinner and would highly recommend.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nikkiobr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 18 May 2012
Thank you for your review.

I am so pleased you have lovely memories of your stay at Hilton Sydney last year and I do hope you will visit us again, should your travels bring you back to the area.

Sincerely
Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tucson
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

This was my third stay at the Sydney Hilton, about a year since my last visit. This visit was so off-scale that it simply will not be possible to do better on my next visit. Initially, I had reserved a room at the Sheraton, based on the reviews and the fact that the Hilton prices were much higher. A good trick, though, is to check the rates from time to time, and they dropped quite a bit on the day before my arrival. I had booked the Sheraton with an easy cancellation policy, so that was no issue. I decided to book an executive level room, with my plan being to have a light dinner and drinks at the lounge and breakfast early next morning in the lounge as well before my flight home. Given the restaurant prices in Sydney, this would be a "break even" proposition.

Not surprisingly, my room was not ready when I checked in 2 hours early, so I asked if there was another room available. The woman at the desk said that I should wait for this one and, wow, was she ever right! I came back after doing some souvenir shopping and checked into a huge corner suite (actually, one whole end of the hotel). It must have been the King Master Suite (80 sq. m, 860 sq ft), similar to a large one-bedroom apartment with amazing bathroom! The views were also superb, at least for the location of the Hilton, with windows on 3 of the 4 sides of the suite. At checkout, I asked what I did right in my life to be rewarded with the room, and was told that they try to upgrade repeat customers who only stay for one night. So, there is a trick there.

Everything else about the stay was perfect - check-in, check-out, elevators, billing were all quick and effective. As others have noted before, the location is great for a walk to restaurants or to the harbor. The folks in the executive lounge were fantastic and had the kitchen deliver vegetarian-friendly snacks at dinner, since the options for me were otherwise limited.

I'll definitely be back again!

Room Tip: Watch the rates over time to reserve an executive level room.
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  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gjtucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 15 May 2012
Thank you for your comments regarding your recent stay at Hilton Sydney

I am delighted to see that you enjoyed your upgrade to one of our King Suites. Due to the high volume of business coming through the hotel each day it is not often we have availability to upgrade our guests to a King Suite; however, I am glad we were able to do so during the night of your stay.

We all look forward to your return sometime in the near future.

Sincerely,

Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sydney

Property: Hilton Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#35 Luxury Hotel in Sydney
#36 Family Hotel in Sydney
Price range (per night): $271 - $648
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Wotif.com, Expedia APAC, Hilton EMEA, Hotels.com, lastminute.com.au, Odigeo and Agoda so you can book your Hilton Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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