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“Highly recommended for its location”
Review of Hilton Sydney

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Hilton Sydney
Ranked #37 of 178 Hotels in Sydney
Certificate of Excellence
GreenLeadersBronze level
Melbourne, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Highly recommended for its location”
Reviewed 23 April 2012

What I loved: the gym, coffee from Cafe Cino, in-room treats, LOCATION!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TST_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 24 April 2012
Thank you for your review and ratings of your stay at Hilton Sydney.

It is wonderful to see you enjoyed your experience of our services and location; and we hope to serve you again soon.

Sincerely,

Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (758)
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English first
Brisbane, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 April 2012

I stayed here for the weekend for a birthday and we frequently stay here 4-5 times per year. We arrived at 5:45pm and the room was not ready for check in and we had a 6:30 dinner reservation we had to get ready for. This was just unacceptable. They gave us free breakfast for the trouble, but this is not good enough for a hotel of this standard.

We were put on the 25th Floor to be awaken by the noise from the renovations, which were extremely loud. We had to nearly yell to hear eachother. I went to complaint but there were other people already complaining as well.
As far as I am concerned I will not stay here again. Why charge full rates for rooms affected by the noise form the renovations? the Grand hyatt New york offered rooms at 50% that were affected by renovation noise. I had to pay full rates to have a LATE CHECK IN and A NOISY ROOM!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kleal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 18 April 2012
Thank you for sharing your feedback with us.

I am sorry to read that your experience at Hilton Sydney was unsatisfactory on this occasion and we deeply regret any inconvenience this caused you. I would greatly appreciate if you could contact us directly which would assist us in our efforts to resolve the matter with you.

I look forward to hearing from you.

Sincerely,

Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 6 Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 14 April 2012

Sydney always nice to visit. The Hilton Sydney is a great hotel, with a nice executive lounge and a big gym. We enjoyed the "king suite" on 37th floor with views great views to 3 sides. Can recommend the Jewfish at the Glass Restaurant.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clausglogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 18 April 2012
We appreciate your comments about your stay at Hilton Sydney.

I am very happy to read that you enjoyed your overall experience and I shall pass on your compliments to Luke Mangan in Glass Brasserie as well.

We all look forward to welcoming you back in the near future.

Sincerely,

Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 April 2012

Nice hotel. Rooms are clean and beds were extremely comfortable. The location is also great with shopping and restaurants just outside the hotel. Breakfast is quite expensive but has a good variety of choices.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErWei001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 18 April 2012
Thank you for your review about your recent stay at Hilton Sydney.

We are delighted to see that you had a wonderful stay and I do hope we will serve you again soon.

Sincerely,

Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2012

The Hilton, which is usually a nice option for travelers visiting Sydney, is now a place to avoid. They are currently going through renovations, and unfortunately they have not closed the room affected. I just stayed one night in what felt like a construction zone. At 7:00 AM on Saturday I woke the sound of hammers and drills. When I called to complain they said they knew it was bad and "frankly would not stay in some of the rooms themselves"... yet somehow it is okay to put paying customers in these rooms. If you are looking for a quite relaxing stay, please learn from my experience and go somewhere else!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, 18 April 2012
Thanks for your feedback regarding your recent stay at Hilton Sydney.

I am very sorry to learn of your disappointing experience and naturally I can understand your frustration regarding the level of noise experienced. Please would you contact us directly so that we can discuss this with you personally.

I look forward to hearing from you.

Sincerely,

Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sydney

Property: Hilton Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Sydney
#14 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#36 Family Hotel in Sydney
#37 Luxury Hotel in Sydney
Price range (per night): $238 - $729
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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